"Very nice hotel ,a quiet place to relax ,has all the amenities .Nice view from the balcony and they cook very tasty food ,congratulations to the chef Nikolay"

"The hotel was very nice, the location was just fine. I would have been great it there was an indoors pool for kids."

"Nice apartments. Friendly staff. Free sauna access. A little bit further from Bansko then stated/expected. Breakfast is good, no juices. Cheap restaurant on property, but variety is limited. Nearest convenient store and restaurant is 15 minutes driving by car. Free shuttle to Bansko only 8 and 9 am"

"One of the best hotels, paradise for kids and grown ups also 🤩 everything is just like it should be!"

"So-so."

"Writing a review or even complaining is something I usually never do but had to here so to keep it short and sweet. the staff in this hotel are the rudest and most ignorant staff we’ve ever had and outright made our trip hell please do not stay here and avoid at all cost. You think you can ignore it and just get on with your holiday but anytime you need to speak to reception which you more then likely will a few times the outright attitude that will come your way will literally leave you baffled as to if what is happening is real"

"I can say we are happy with our stay here. Rooms are clean, bathroom is also clean. We stayed in family appartment with balcony and nice view to the mountain. Swimming pool inside the hotel is clean, not very small, there are two baby/kids pools. Sauna is a bit small, but good. Food is normal, delicious and good quality. Staff is friendly and cooperative. To wrap up I would say good quality for reasonable prices."

"The service is good, the room is old, the best hotel in the area, there is a good Italian restaurant, it is very convenient to play ball, you can park at the door, the breakfast is good, and it is convenient to go to the stadium"

"Just got back from a 7 night stay. Family of 5 2 adults 3 children (17,15,7). We had a 4th floor 2 bedroom apartment. The views were beautiful and the location was lovely altho you would need car hire as a bit out of nowhere. The apartment was ok bit basic. On arrival we had no kettle, cutlery or cooking equipment. I contacted reception who informed me that they dont leave it in the room it has to be requested (this was not advised on website or booking info) they promptly brought up all we needed tho. Being on the 4th floor we had ceiling that sloped this proved to be challenging in the double bedroom and the bathroom. The double room had ceiling windows the blinds were all broken and one of the blinds had been screwed to the wrong part of the window meaning you couldn’t open it. The bed was a bit unstable headboard broke off (my partner had to screw it back on). Mattress quite hard and uncomfortable. No side lights so you have to switch the main light off before getting into bed which can be fun in the dark lol. The twin room was nice and spacious plenty of room but yet again mattresses quite hard and uncomfortable. Bathroom had toilet bath and over bath shower. However the toilet didnt work (luckily there was a separate toilet) and you couldn’t stand up in the shower due to the slope on the roof. Living area nice and spacious. Sofa bed easy to work altho really uncomfortable and hard to sleep on. It advises WIFI but thats only in the reception lobby not in the rooms. Outside pool was very cold (i dont think it was heated) and floor around the pool was very uneven with some broken slabs and loose cement. PE toy of sun beds altho there was a lot of broken ones. Didn’t use the spa, gym or steam room. Indoor pool was nice and warm, a little small but ok for a handful of people. Only used restaurant for breakfast which was continental with plenty of choice. Staff seemed ok they didnt really talk or interact that much tbh. It seems a nice hotel but we just felt that our room needs a bit of money spent on it to help improve it. I’m not sure if we would stay again "