Hotels near Alexander / Heath Contemporary, Roanoke

The facilities are slightly old, the service is good, the luggage is many, the room on the second floor was originally given, it is very convenient to change to the first floor, the breakfast is good, the next day to the airport, the hotel called the taxi, and cut the taxi fare.

The service was great. A little disappointed with the breakfast. There was a little smell of mildew in the room. Turned off the heater and it was better. Beds were very comfortable. Wanted to take it home with me.

My husband and I have stayed here many times and have been happy except this time. When we checked in the front desk was very friendly (Bailey check us in) we went to our room to get settled in, the next day is when everything was not ok. The problems we noticed was the lock on our door didn't work when you closed the door you could open the door by just pushing on it we went to the front desk and they said someone would come down and look at it. I was concerned because when housekeeping came in the the door would be left open, when I explained that to the person who came to check it out she told us that housekeeping doesn't come in everyday only when you check out if they are not going to come clean you room everyday then I think they should lower the price on the rooms, because breakfast is not like it was everything is pre package (I know because of COVID but I think some place are just using this as an excuse to not have things like they were). There was no one in the breakfast area making sure things were stocked there were no cups for juice when I asked the front desk she could find any and we had to use coffee cups. The clock in our room didn't work (the cord was broken in the back), no extra toilet paper was left, the was nothing in our rooms to tell us information about the hotel; pool hours, gym hours, breakfast hours, restaurants in the area. I said it before that we have stayed here before as my husband Dad lives in the area but I would rethink about staying her again. I also had trouble with my bill I called the hotel several times and left messages for Kim O'Connor and Alicia Austine nether one got back to me it was on my third call that Bailey at the front desk was the only one who helped me resolve the problem with my bill (they charge my credit card twice).

My wife and I had booked a stay for Sunday 11/21 and Monday 11/22. We arrived to find the facility wasn't very clean, dirty and garbage in a number of areas. The room itself was reasonably clean, except for in the bathroom it appeared that someone had spilled a liquid on the wall next to the shower and it hadn't been fully cleaned. The room was in the fourth floor, with the window above the lobby. Sunday's stay was ok, reasonably uneventful. Monday, we had been out in Roanoke and returned to the room about 5 P.M. There was very loud construction noise, drilling, hammering in close proximity to our room. We ignored the noise for about 45 minutes and then contacted the front desk. The person who answered the phone said that there had been three other complaints and security was going up to advise them to stop. The noise continued for an additional 45 minutes. During our entire stay, there were a number of children present in the lobby. By the appearance, they were children of a hotel employee. There was also a dog present on Monday afternoon/evening. The children made a great deal of noise, screaming, hollering and crying. This was happening up until right at 11 P.M. Tuesday morning at 7 A.M. the construction noise began again. Hammering, drilling and cutting of metal. This noise woke my wife and I up, and prevented us from sleeping. We gathered our things and went to check out. My wife spoke to who we believe was the person in charge to reiterate our problem with the noise. The woman that she spoke to initially lied and said that she wasn't aware that there was construction noise happening. In the next breath, she said that the were converting part of the hotel into an extended stay facility, she apologized, not seeming very sincere. We were not notified upon booking the room that there was construction happening, there were not any notices posted in the lobby and nothing was mentioned by the clerk at check in that there could be construction noise. A complete waste of money! We contacted the hotel and Holiday Inn Corporate with zero satisfaction. Stay away!

The hotel is well located. The Front Desk Staff was professional, helpful and made check in and check out a breeze. The room was standard Courtyard Fare, but comfortable and well set up. We didn't use any other facilities than stay in the room, check in and check out, so can't comment on the food and other facilities. But for what we needed and wanted, it was exactly what we needed.

The customer service and breakfast was good. But the BED was HORRIBLE. it squeaked every time you moved on it. After a long 10hr drive I felt exhausted and just wanted a decent nights sleep, Well I felt worse when I woke up. The bed had to be old, ceiling in the bathroom was peeling i have pictures and the counter in the bathroom was never cleaned. There were old water marks on the bathroom sink. Its a good thing I travel with lysol wipes and a can of lysol. I have stayed at another springhill suites and did not have the same experience. Marriott really need to pay me for staying there. They also need to step up their game with ensuring all guest have a comfortable nights sleep. I will add photos later i took them on my business phone.

brief overnight stay. Room was very clean and comfortable. Continental breakfast was very nice and attendant was very attentive to cleanliness and keeping food fresh.