Hotels near Bed Bath & Beyond, Roanoke

I was ”brokedown” in Roanoke and the Mercedes-Benz dealership recommended this property for me to stay at and brought me there and picked me up. All I can say is this is the best ever place to stay at if you have no transportation. They have a full menu for dinner with amazing choices and a lounge area for the ever needed (in my case) cocktail... You could also get whatever you needed at their ”sundry” alongside the registration desk. My room was very spacious and comfortable with all things needed for my overnight. The next morning, breakfast was ”made to order” and VERY GOOD!! They always say you get what you pay for and in this case it was above and beyond. Karen was especially helpful to me and kind. She went out of her way to see that my stay was as awesome as the view from this hotel. You won't be disappointed with your stay here!!!

The service was great. A little disappointed with the breakfast. There was a little smell of mildew in the room. Turned off the heater and it was better. Beds were very comfortable. Wanted to take it home with me.

Great location for our trip! We were within 5 miles of our destination. The hotel allows smoking still which for us is not great to walk smelly hallways. The room decor was nice, but the mirrors were smudged and the lamps really dusty. Microwave and mini fridge work, but no coffee maker. The property is old, but for our couples night in Roanoke it served its purpose. Waffle House is next door and that was great the morning of checkout! Overall we would stay again all we needed is a bed and a shower. 2.5 of 5 stars. Needs work and better staff at front desk.

Let’s just say I was welcomed to Virginia with open arms. His name is Monté. Works at the front desk with a smile as precious as warm hug. Everything from there was set and comfortable. I didn’t need for much at all. It was refreshing to meet someone who was bright, enthusiastic and interested in much more than himself. Many spend so much time simply working their jobs. He was very purposeful in his approach & I witnessed him accept others during that stay with that same flame! I was 100% satisfied in general, but if you’re looking for the “key” to your room, he’s definitely that! Give him a visit and say hello. He was the best!

Stayed in a circle of hotels This very comfortable hotel, the bathroom is very spacious, the shower is very comfortable, the supplies are very tasteful, will come often!

My husband and I have stayed here many times and have been happy except this time. When we checked in the front desk was very friendly (Bailey check us in) we went to our room to get settled in, the next day is when everything was not ok. The problems we noticed was the lock on our door didn't work when you closed the door you could open the door by just pushing on it we went to the front desk and they said someone would come down and look at it. I was concerned because when housekeeping came in the the door would be left open, when I explained that to the person who came to check it out she told us that housekeeping doesn't come in everyday only when you check out if they are not going to come clean you room everyday then I think they should lower the price on the rooms, because breakfast is not like it was everything is pre package (I know because of COVID but I think some place are just using this as an excuse to not have things like they were). There was no one in the breakfast area making sure things were stocked there were no cups for juice when I asked the front desk she could find any and we had to use coffee cups. The clock in our room didn't work (the cord was broken in the back), no extra toilet paper was left, the was nothing in our rooms to tell us information about the hotel; pool hours, gym hours, breakfast hours, restaurants in the area. I said it before that we have stayed here before as my husband Dad lives in the area but I would rethink about staying her again. I also had trouble with my bill I called the hotel several times and left messages for Kim O'Connor and Alicia Austine nether one got back to me it was on my third call that Bailey at the front desk was the only one who helped me resolve the problem with my bill (they charge my credit card twice).

The customer service and breakfast was good. But the BED was HORRIBLE. it squeaked every time you moved on it. After a long 10hr drive I felt exhausted and just wanted a decent nights sleep, Well I felt worse when I woke up. The bed had to be old, ceiling in the bathroom was peeling i have pictures and the counter in the bathroom was never cleaned. There were old water marks on the bathroom sink. Its a good thing I travel with lysol wipes and a can of lysol. I have stayed at another springhill suites and did not have the same experience. Marriott really need to pay me for staying there. They also need to step up their game with ensuring all guest have a comfortable nights sleep. I will add photos later i took them on my business phone.