Protur Roquetas Hotel & Spa

Last night of a fantastic family holiday We visited in May with our granddaughter and had such an enjoyable time so we booked for our second visit with extended family. I have previously rebooked other hotels and been disappointed, it wasn’t the same, this hotel contradicted that The superb experience was equally as good, confirmed by my other family members. The hospitality is second to none Well trained and courteous staff Great food and drinks package. We totally recommend Special mention to JJ Great servant and advertisement for the hotel The man never stood still

Having stayed here on two previous holidays we were really disappointed with the quality of the food in the buffet restaurant. The choice of "mains" was very poor eg pork knuckles, pigs trotters , liver and most dishes looked unappetising. The salad bar was also poor. From what I saw, most people were opting for burgers , hotdogs and chips . The food in the a la carte restaurants was really lovely and luckily we enjoyed 4 visits during our stay. For the last few evenings we went outside the hotel for our evening meal as we simply couldn't face the disappointment of the buffet. It's such a shame as the hotel is really lovely and it's surroundings. In our opinion it is let down by the standard of food which is not as it was on previous visits. I wouldn't recommend the hotel to couples expecting a quality dining experience unfortunately.

Stayed for 11 nights in this hotel first time here after recommendations. E mail ahead to request rooms but this was not acknowledged. Staff were lovely food plentiful how ever entertainment was space. You need to find where it is. Hotel allows smoking around the building which can be difficult for non smokers. Pool lovely but not policed enough and several occasions of too much boisterous play for young children. Nice hotel just disappointed with lack of smoking policy

Many happy returns 10th year going to Protur Roquetas ,welcomed back by fantastic staff old and new ,to many to single out, But very best wishes to Paco who retires end of October, and of course the lovely Marina & Manolo , Everthing about this hotel is as we remember from our first visit excellant . Rumours that TUI are not doing this hotel next year from Manchester hope this is not true., unable to book at present. fingers crossed for a return next year.

We chose this hotel because it is a five star hotel and believed that we would get five star service. This is not the case. Positives Great setting, on the beach Nice staff, especially those in the pool bar. Adequate rooms. Spacious Cloth table cloths and napkins An abundance of food Good beach location Negatives Hotel’s client focus is on the all inclusive clientele, mostly from the British Tour Operator TUI Not good if you book half board because it is not your desire to remain in the hotel drinking and eating all day! The room had elements that were not clean, mirror, floor lamp. There was a mini bar with soft drinks and water. We did not touch the soft drinks as we don’t drink them and the water was not replenished at all, in spite of asking and seeing a man with a trolley going to other rooms to replace ( maybe only for all inclusive?) There are two themed restaurants at the hotel. We were told we could not use them as they are exclusively for all inclusive guests. This was stated even though the leaflet we were given on arrival and the information on their website states that they can be booked by paying a supplement. The only mixers for drinks were from a tap ( no bottles). A Gin and Tonic was 6€ for non all inclusive guests, so I would expect to have proper tonic. The butter, tea and coffee in the restaurant and coffee and tea in the room were the worst I have ever had anywhere. Slabs of butter placed in the restaurant that clients dug their knives into, hardly 5start service The jam, Nutella, marmalade, butter etc were all served ‘ communally’ and not in individual packs; again, hardly 5 star. In spite of it stating that pool beds must not be reserved, by 8.30am all beds had towels in them but the are was empty. They were still that way an hour later. As for the room, the complimentary items in the bathroom were shampoo, a plastic shower cap and a packet of tissues. I have had better in a three star hotel To summarise, this hotel is in no way a five star establishment. It is suited to families and people who wish to eat and drink all day around the pool. They really need to Improve their service in many areas to deserve ‘luxury’ status. I would also suggest that they do not accept bookings from anyone other than all inclusive. We felt that we were being monitored, in case we took something for free, that we were not entitled to. The manger himself even told us, when we complained, that this is what often happens in their hotel. Parking in the almost empty hotel underground parking is 15€ a day. Excessive If you are looming for five star service, this is not the place to book.

This is the fifth time I have been to this hotel and as soon as you walk into this hotel it feels like being at home with extended family. The reception, cleaning, entertainment, cooks, waiters all staff can't do enough to make your stay to be enjoyable. The entertainment staff and bar staff especially Manolo, Marina, Paco, also Maria, Avi. Other staff not mentioned I really do appreciate you making mine and mums holiday yet another amazing time. Food is fab alot of fish, but plenty of other things to choose. Asian resaurant is worrh a visit as well. Sorry to single people out but everyone of you are amazing. We are Deffinately coming again see you all next year. Best wishes to you all