Hotels near Urumea Itsasadarra, San Sebastian

Our experience unfortunatly didn’t match the comments we could read on Tripadvisor. First of all the hotel is situated next to train rails. Even with the windows closed you can hear the train and they pass by now and then including early in the morning. If you don‘t like to wake up listening to a train passing by, you may reconsider. Just google-map the hotel and pay attention to how close the rails are… The walls inside are pretty thin too. Being a family with 2 small children we were the ones that sometimes were doing some noise even if we were trying to pay attention to be as quiet as possible. One of the other clients, who complained a bit, qualified them of „paper walls“. Our daughter got sick towards the end of our holidays. We asked for advise at the reception for a pediatrician. We were sent to a place that doesn‘t have a pediatric department, since a while it seems, and doesn‘t take emergencies. It was a nice trip to this „hospital“ with a child who was sick… anyway this can happen… One day our room wasn‘t done, just because we were in the room when they passed and they just pass „once“. No luck… What I couldn‘t tolerate was the situation with the parking… the hôtel has an arrangement with some parking… given that we were staying few days (5 nights) they gave us 2 tickets. One for 3 days and one for 2 days. It seems that a single ticket for 5 days didnt exist (max is 3 days). I make it short we ended up paying almost 2x the parking… exactly 57 eur on top of what was initially arranged because of some „not adequate“ handling on my side with the 2 tickets. I got 0 explanation from the hôtel in this regard before and having to move the car during the night for an emergency (my daughter again), I had no choice to pay to use the car and thought I would arrange the obvious with the hôtel the next day. The only thing I got from them is a „Lo siento“, I am sorry… no refund of what I paid extra, although they fully understood what went wrong. Let’s cash in on all fronts… Hey what’s the problem…. That‘s about how much they care about clients… what an experience. This left me in disbelief. They have some coffee and cake in the hall, that’s nice, but it doesn‘t make up for the rest. With this money (price of the room, which is relatively expensive for what you get, not talking about the additional parking rip off…) you will probably find something better in San Sebastián. Big disappointment, and a big waste of precious time and holidays. My advise? Clearly, don‘t stop there… Lo siento

The room is good, the location is average, suitable for self-driving travel. The service is very bad. Things are forgotten in the hotel, let me help mail, pay for it. The hotel actually said that there is no such service, let yourself go back to the hotel to get it. Speechless

I stayed at the Sercotel Hotel in Barcelona last year, so I chose the Sercotel Hotel in San Sebastian this time. The location was very convenient as it was within walking distance from the San Sebastian bus terminal, and it was also convenient for sightseeing and about a 10 minute walk to the old town. (Concha Bay is also nearby! Perfect for getting up early in the morning and walking.) It's quiet because it doesn't face the main road. The hotel is an old building, so it can't be helped, but the sound of doors opening and footsteps from the next room could be heard quite a bit. Also, the floor was tilted (lol) The room itself was clean and comfortable. There was no free bottled water or amenities (toothbrushes, gowns, brushes, slippers, etc.). The hot water and water pressure in the shower were good. The bathtub was filled with hot water quickly. I didn't eat breakfast, but it seemed like you could eat it on the same day for around 14€. This is a hotel I would like to stay at again when I come to San Sebastian again.

It will be in the Gross area, but the location is good as it will be a 10-minute walk to the old town! When I was tired during the bar tour, I was able to go back to the hotel and take a nap. It was cheaper than the hotel in the old town and I eat a lot, so walking there was also an exercise and it was good for me. There were a lot of restaurants and bars around the hotel, and it was busy even at night, so even a woman alone did not have any security concerns. The hotel was large, clean and really easy to spend. Amenity was toothbrush, comb, paper cup, bottle of water only on the first day. The water pressure in the shower is strong, and the wind power of the dryer is strong, so it is quite high. The only negative point is that there is no refrigerator. .. The receptionist at the hotel also felt good and it was a really good stay. It is a very good hotel with a very good cospa. If you come to San Sebastian again, I will take care of you!

Unfortunately the hotel was a little underwhelming for me. We stayed for 3 nights at the City room, which says it can come with two Twin beds, a double bed, Queen, or King-size. I must have been unlucky because we had a double bed and room was tiny (there is no way a queen or king size bed can be included in the room). The layout was very odd: room was very small but it had a wide entrance and sizeable showers and toilet which was as big as the room. The only positive was the balcony which was quite nice (and big!). The breakfast was quite nice with plenty of choices so we enjoyed that. The other positive was the nice rooftop pool and lounge which would be nice during a hot summer. The gym is pretty good for the hotel, you can get a good workout here. And the indoor pool/sauna is delightful. We spent a few hours here relaxing (and inclusive of hotel price). However,i would also say the location is not ideal for us. We only had 3 days and most of the attractions are located and tours in the old town which was 15-20min walk away, so as we spent a lot of time there with rests in between day and night, we spent a lot of time walking back and forth which became tedious after a few days. When I come back to SS i would likely find a hotel closer to the old town. This is just my recommendation though.

Excellent hotel! Very large room for 3 of us. Shower was amazing along with the large bathroom layout. Breakfast was just perfect and staff are lovely. The hotel location was very good a 15/ 20 min stroll to the old town. The exterior of the hotel is underwhelming but once inside it is spacious and immaculately clean. Would definitely come back.

Let me start with the good news first. This is a wondeful place: A newly renovated and stylefully decorated hotel in a lively neighborhood of San Sebastian. Part of the hotel are also a cafe and wine bar. So why not a best possible recommendation? This is because the management cannot keep up with the expectations set by the place as such. I had booked the hotel in a stressful week with four different countries on my plate. I had hoped to get a bit of rest when I arrived. This is also why I asked whether I could check in early, but I received no reply. It turned out it was not possible when I later arrived. When I then later checked in and tried to have a nap, 15 minutes after I had entered the room, the room service knocked at the door and woke me up. There was also no doorsign to prevent this from happening. What is there to be done 15 minutes after handing over the hotel room? My rest was ruined. Also, the card did not work twice, and the assistant at the reception hardly spoke any English. This is unacceptable for a hotel room that costs over 200 Euros per night. I will not come back.

Excellent hotel for night stop as driving through Spain and a France. Plenty of free parking around hotel which is set away from roads. Welcoming and friendly staff at reception. Spacious and clean modern rooms and bathrooms. The hotel has very good and delicious selection of typical Spanish breakfast food to choose from for those not wanting the set hotel breakfast menu. Dog friendly hotel and with separate seating area. Hotel is also within few minutes drive of large shopping centre and supermarket.

We have stayed at Ibis Irun many times, although not for a few years. Its ideally placed, near to the toll motorway and is perfect for travellers either going North into France or South further into Spain. Its not near the town, but if all you want is a bed for the night its clean & comfy, food in the restaurant was reasonable, there is a secure gated surface car park and they accept dogs. However, on this occasion there are some issues, I want to raise. The hotel is currently housing several families of Ukranian refugees and whilst we applaud the Spanish governments reponse to the refugee crisis and Accor Hotel's help with this, I do not think that unruly, unsupervised children should be allowed to play on bicycles & scooters in the public lounge (which is not very large) when weary travellers are trying to relax with a drink. The outside terrace was similarly not a place to relax with some of the older children playing loud music on mobile phones. We had driven a long way that day to reach Ibis Irun and relaxation was simply not possible. I would also point out that allowing very small unsupervised children to play in the carpark was extremely dangerous for them and a couple of times there was some very near misses with cars coming in and not expecting to encounter small children in their way.