Gjilani Premium Hotel

"We stayed here the last week of June! I'm totally disappointed and the hotel kind of ruined the overall look and feel of our family vacation. We got a room on the first floor, which has nothing in common to the rooms shown in booking - bad looking, cheap furniture, leakage on the wall above the double bed. In the bathroom, the faucet was partially out of order, causing bathroom floods. In addition, the slope of the bathroom floor is not towards the siphon, but towards the room. The result you can guess. Our room was not cleaned until I asked at the reception for toilet paper and soap on the 4th or 5th day of our stay. In result, three rooms were cleaned. The next door guests were unlucky, as the intimate shower faucet was also out of order and it seemed the cleaning lady didn't turn it off completely, so their whole room flooded, including their suitcases, shoes, etc, left on the floor. But this wasn't even the worst. The hotel staff gave a mop the guest lady and told her to clean the room herself. I took a picture, see attached! On top of everything, it was really offensive that the hotel staff went to the room to count the linen (pillows, towels, etc), before returning our ids, which they held during the whole stay!!!"