Ella Rocrita ★★★★

"A Very Disappointing Start to Our Stay – Not What You Expect from a 5-Star Hotel We booked this hotel back in December and informed them well in advance that we would be travelling with an infant. We even paid extra for a higher room category and I personally called before arrival to confirm that a baby cot would be prepared for us. When we arrived, there was no cot in the room. At reception we were told it would be brought “right away.” After an hour, nothing had happened. We kept asking throughout the evening and received the same answer over and over again until midnight. Finally, we were told that the cot would not arrive that day and that it might be available the next morning. As parents of an infant, we had no choice but to improvise. I removed the mattresses from the high bed and placed them on the floor to prevent our baby from falling onto the hard tiles during the night. This is how we spent our first night in a supposedly 5-star hotel. I am attaching photos because they speak for themselves. What concerns me most is the complete lack of attention to child safety. We informed the hotel months in advance, reminded them before arrival, paid for an upgraded room, and still ended up sleeping on mattresses on the floor because the hotel failed to provide basic equipment for a baby. The problems did not stop there. Around 5 a.m., there were repeated power interruptions in our room. Each time the electricity returned, all the lights switched on automatically, waking us and our baby multiple times during the night. The following morning, we were once again told that the cot would arrive “soon.” At noon, we received exactly the same answer. At around 4 p.m., the receptionist spoke with the manager and then informed us that there would still be no cot that day and that maybe it would be available tomorrow. After more than 24 hours, the hotel still could not provide something that had been requested and confirmed long before our arrival. Additional issues we experienced: * Floor tiles covered with visible construction or renovation residue. * Extremely confusing electrical setup – to turn on lights in one part of the room, I have to use a switch located next to the bed. * Air conditioning switching on randomly by itself. * Around 30 minutes waiting time for a simple gyros at the bar. * Not enough sunbeds available for the number of guests using the pools. The most worrying part is that this is only the first day of a one-week stay. If the hotel cannot handle such a basic and previously confirmed request, it is difficult to have confidence that the rest of the holiday will be any better. Mistakes can happen in any hotel. What separates a true 5-star property from the rest is how problems are handled. So far, all we have received are repeated promises with no action. Based on our experience to date, this hotel falls far below the standard expected of a 5-star resort, especially for families travelling with young children."

Porto Kaza ★★★★

"Our stay in Porto Kaza was simply wonderful! The hotel is beautifully maintained, extremely clean and thoughtfully designed. The location is fantastic- within walking distance to the center of Sitia and the harbor, yet still peaceful and quiet. The apartment is spacious and well-equipped, just perfect for a comfortable stay. The view from the balcony is also a lovely bonus, offering a stunning view for our morning coffee and breakfast. The hosts are incredibly welcoming, helpful and attentive. Overall, Porto Kaza is a fantastic choice for anyone visiting Sitia. We cannot recommend it enough!"

Althea Suites ★★★

Ella Rocrita ★★★★

"Absolute joke of a hotel. We booked to stay for 29th July 2025. As of February 25, we started to see worrying signs of people who had booked for May, having their trips cancelled as the hotel wasn't going to be ready. I contacted the hotel reservations to be told the hotel will be fully open by the start of July. I again contacted them in April to be told yes, everything will still be ready for July. Today, 21 May 2025, I have received an email from my booking company saying the hotel is closed until 2026 and they are offering me a different hotel which looks nowhere near as good. Absolutely disgraceful, leaving it so late that we will struggle to find a new hotel to accommodate all our family at such short notice."

Terra Minoika Boutique Resort ★★★★

"Terra Minoika is a jewel. We do not believe any other boutique resort on Crete could be so special for the view, kindness, proximity to lovely beaches, Minoan ruins, historic monastery and the incredible details found in the artistry and art objects that envelope the resort. We wish we had planned to stay at Terra Minoika for our entire Cretan holiday as the slow pace and natural beauty, simple tavernas with lovely food (and again, the kindness and welcome of the owners) is our idea of perfection."

GM Luxury Suites & Spa ★★★★

Hotel El Greco ★★

Kastri Hill Luxury Villas ★★★★

Castri Village Hotel ★★★

"Overall the facilities were okay, rooms were nice enough however there were multiple logistical issues that made the experience poor. On the first night we arrived late and we were told keys were laid out for us. We took those keys as we were told and made our way to our rooms. Unfortunately in the middle of the night numerous members of our group had woken up to find strangers in there room claiming it was there’s. There was no communication as to the mix up after realising the issue was the travel agents booking from the day before which was not our intended arrival date. Despite this, there was no communication that we were a no show and so we were told the keys left out were ours. This left us terrified and feeling unsafe in our own rooms due to the accessibility of two keys. This was a terrible security issue as two keys were left out leading to this mix up. Furthermore, two members of the group suddenly had faeces coming out of the bathroom drain in the middle leading to clothes and equipment being covered. Room change happened however, the conditions were still unfavourable as there was a foul aroma however, after having strangers in your room and excrement coming out of the pipes, it makes the experience generally unappealing. After this experience it would have been appreciated if we were compensated accordingly, unfortunately this was not the case and we were still asked for a €5 tax for each night."