Premier Inn Southend Airport

We were seeing family and friends and attending work events and it was a busy and fast-paced few days and the staff at Premier Inn, Southend Airport were so kind and helpful; very efficient and friendly for the whole of our stay. As always, the beds were superbly comfortable and room well appointed. We were grateful to have a little oasis of calm and one staffed by lovely and professional staff. The atmosphere was calm and lovely throughout.

I was first allocated a room which was already taken. Highly embarrassing to walk into a room already occupied. Reception apologised and allocated me another room. All along the bottom floor, roof tiles were bowing in and the whole place needs a refurb. Room was ok, not the cleanest place and extractor fan absolutely crazy loud. Weird brown paint stain in the bath. This is not a new premier inn and whilst it does have a/c, it is not as nice as some of the newer premier inn's

Unfortunately there was a disgusting smell coming from the bath & sink. When we told the girls at reception they said they’d send someone up. We asked to be moved but were told the premier was fully booked. We were getting ready for a wedding, we waited 15 mins & then we had to start getting ready. When someone finally came it was 2 young girls with a bleach & bathroom cleaners. They were very polite but at that point simple bleach was not going to mask the horrific, vile smell. We got ready very quickly & left to go to the wedding. We told the girls at reception that we wanted to log a complaint as it was unacceptable to book rooms out that are not up to standard. They said they would log it on the day in question, Sat 31st August. They told me to log in a complaint via Tripadvisor as it’s monitored by the Premier Inn. If I don’t get any joy I’ll be calling up head office. Suffice to say a very poor stay. Gave it 2 stars because the young girls tried their best but in all reality needed maintenance personnel to deal with the situation not receptionists.

We came to Essex to visit elderly parents. We needed somewhere comfortable and quiet nearby, where we could relax and unwind. We were able to book a room we know to be quiet and spacious. All was very comfortable and quiet. The room was clean and had all we needed. We also had breakfast which was very ggod. The staff were polite and helpful; working calmly and diligently during a busy breakfast period.

Everything about my stay was great: Value for money, good soundproofing, comfy bed, Wifi, good breakfast, convenient location. Only thing missing was Lenny Henry! I would stay at a Premier Inn again.

Waiter forgot to bring our drinks so after 20 minutes we found them on a tray at the bar so got them ourselves, Given wrong food, waiter forgot to bring the sauces after asking us if we’d like any. Food didn’t taste very nice. Over charged for kids meals , Breakfast the next morning was very disappointing. Dried up bacon with no taste, fried eggs hard, scrambled eggs didn’t taste like egg, asked for beans but didn’t get any. Short lady waitress with grey hair very stressed, asked for a spoon and answered saying she wished she had a magic button she could press so everything was there. Not as much choice as usual for a premier inn breakfast. Usually the breakfast is very nice in other premier inn we have been to . Hotel reception staff very polite and helpful

We stayed at the PTI Southend Airport as we were flying out to Paris the following day for a family trip to Euro Disney and wanted to be close by the airport to avoid any potential traffic delays etc. In summary:- The hotel is ideally situated close to the airport. ✅ The evening meal was excellent. ✅ The room was clean and very comfortable✅ Breakfast was delicious. ✅ In general, I would not hesitate to recommend PTI Southend Airport to anyone who wishes to stay in the close proximity of Southend Airport. This was yet another example of why PTI is my chosen hotel brand for both my business and leisure hotel needs & requirements.

First and foremost , if you are not arriving by car to the hotel , but by train via the (Southend airport ) Liverpool street line , and you don't fancy hiring a taxi , then there is some walking to do before you reach the number 9 bus stop ( the closest stop to the hotel )- make sure you get the Raleigh bound bus .Ask for Premier Inn , hotel , or Tesco store near strawberry fields -, then you have some more walking to do , BEFORE you reach the hotel ( fine if it's not raining ). I arrived too late for the evening meal , and had snacked on the way - if you're still hungry after a late arrival , the nearby Tesco store ( open until midnight most days ), has a ready made sandwich section near its entrance . The hotel receptionists were friendly , and informative , and I was soon in my room , number 27 .I was given a basic room , which lacked a mini fridge/cooler , a bedside phone , or even a luggage stand , where I would unpack my case - in some Premier Inns , they have an upgraded class of rooms , but keep in mind , this particular Premier Inn is a 3 star hotel . No complimentary toiletries , just a few soap/shower wash dispensers in the bathroom .The bath itself was quite high off the floor , and getting out (of the bath ) might be a bit hazardous for some - don't say you weren't warned !!. The bed itself was comfortable and the A/C worked well , and if it wasn't for the " elephants playing basketball " in the room above me , after midnight for 3 nights of the trot , I would have gotten a reasonable night's sleep - admittedly reception did offer me a different room , but I had made myself comfortable in my room by then . If you are staying for several days , and want you room cleaned regularly , including towels changed etc , you have to inform reception in a timely manor The thing that left a bad taste in my mouth , and threatened to spoil the stay as a whole , was that a local friend , whom I hadn't seen for several years ,tried to contact me through the hotel , and the message was not communicated to me via the reception desk in a timely , or intelligible manor This particular Premier Inn needs a refurbishment , it lacks refinement ,and in future ,I would be tempted to try the Southend airport Holiday Inn , just for comparison ------------------------------------------------------------------------------------------------------------------------------------ As for the ( associated) Beefeater Inn , where one eats one's meals , the atmosphere was friendly , and family oriented , with good access for wheelchair " confined" patrons .The staff friendly , and as a whole ,efficient , in their tasks . I had opted for a meal deal , which on top of a full English breakfast , gave me the option of choices when it came to various dinner options , based around a main course , a desert and a drink - add on options are charged as extra. The portion size was barely sufficient - some noticeable gaps on the plates on which some of the items s

Staff were friendly and there was always some at reception. The Beefeater next door was excellent with plenty of choice and value for money. The accessible room we stayed at didn't have a wet room available so I couldn't shower, which was unfortunate because it was a very warm weekend. The Wi-Fi reception was free but the signal was very weak and it kept disconnecting. The aircon was much needed on those warm evenings and made for a pleasant and restful sleep.