Sydney Spa Hotels

They say Australian hotels have bad service, and I experienced this first-hand. Even at a 5-star hotel, the mini-bar was constantly forgotten during daily cleanings in both rooms I booked, which were on different floors. Also, during breakfast, genuinely friendly staff were few and far between. Out of all the days I stayed, only two female staff members greeted guests with a smile. On April 5th, the front desk was manned by a male attendant in a brown suit, with a brush cut and a beard. My parents arrived before me, so he gave them three English menus. When I arrived, I asked him for a Chinese menu. He said 'okay,' but I waited for a very long time, and he never brought it. During this time, I asked two other staff members about it. I told them I needed a Chinese menu, and they both said 'okay,' but none of them brought it to me. I waited for a very, very long time! I couldn't wait any longer, so I took an English menu myself and went to the front desk to exchange it. As I walked towards the front desk, the same male attendant with the brush cut and beard also walked over. I then told the female attendant at the front desk that I needed a Chinese menu. The male attendant then came over and *actually said* he was also looking for a Chinese menu 🙄. In reality, menus in various languages are usually available at the front desk. And normally, when they check guests in, they ask what language they prefer and provide the appropriate menu. The staff on duty that day hadn't placed Chinese menus on the counter and then delayed providing them when guests asked. I don't want to bring up 'discrimination against Chinese people,' but the attitude of prioritizing foreign guests while neglecting Chinese guests is unacceptable. I will absolutely never choose Capella again!

This was the best hotel of our entire trip to Australia! The room was really spacious with high ceilings, making for a very comfortable stay. The water pressure in the bathroom and shower was excellent, so showering and washing up were a breeze. The hotel's location is superb; just behind it is George Street, which is Sydney's CBD, making it super convenient for shopping, getting groceries, and catching a train. You can also walk to Circular Quay, which is incredibly handy for catching a ferry to Taronga Zoo, Rose Bay, and Watson's Bay. Highly recommend!

The hotel is in a great location. Central to circular quay and darling harbour. Very close to wynards train station. Although on a steep road it’s not too far to walk from York street. Everything about the hotel was spotless from having the doors open everytime you entered or left the hotel. The only disappointment for us was the breakfast. We felt for what you are paying for the food wasn’t value for money. All in all a very nice hotel and would reccommend.

The hotel's location is indeed great, right by Darling Harbour with plenty of dining options nearby. However, the cleanliness was a bit subpar. Even after leaving a note asking for fresh towels, they only provided one clean towel for a double room. There was no weighing scale in the room, and the body lotion in the bathroom was empty – I had to write a note to get it replaced. Overall, my impression is just average. For some reason, there was always a loud roaring sound passing by outside the window, which was a bit noisy.

My overall experience at W Hotel Sydney was very satisfying. The hotel's location is excellent, with convenient transportation and beautiful surroundings. The room design is stylish and modern, clean and tidy, and the bedding is comfortable, allowing me to rest very well during my stay. The hotel's public facilities are very well-maintained. Whether it's the pool, gym, or public areas, everything feels high-quality. The staff also provides excellent service; they are warm, professional, and promptly assist with any issues, making the entire check-in process very smooth. Overall, it was a very pleasant stay. Both the hardware facilities and the service level met my expectations. I will consider choosing W Hotel again next time I visit Sydney and will also recommend it to my friends.

First stop in Sydney! Overall, I'm quite satisfied with the hotel. The location is unbeatable; it's so convenient to get anywhere, perfect for a city walk. It's also very friendly for fashion lovers. The lobby isn't maintained very well, it only looks good when the lights are on at night. We were upgraded to a super awesome ocean view room this time, which made me really happy! I highly recommend the hotel's breakfast and the dinner buffet – both are top-notch in Sydney.

Hygiene: Very good. Environment: Right in the city center, within walking distance to many places, super convenient. Service: There's a washing machine and a dryer, which is very handy. The only small thing is that there are two paintings on the wall that look a bit scary at night 😂. Facilities: The photos accurately represent the actual facilities, and the overall feeling is very good. Just be aware that you'll need to go up and down a few flights of stairs.

Wonderful family trip staying at the Darling at the Star! Location is good, very close to Fish Market, nice atmosphere with cozy cafes & restaurants at close vicinity (and a large Coles too!) Stunning view of the Darling Harbour. Room is neat & spacious. Staff were extremely helpful, especially credits to a Front Desk Staff named Tristan settling my room arrangement & bill issue very efficiently. Highly recommend this hotel!

On the plus side: we upgraded ourselves to a village suite and the size was spacious. Breakfast was fabulous and something to look forward to, although 7am start is a bit late for us.. Most of the staff were lovely and well trained. Room was cosy and quiet at night. Fresh towels and clean bathroom. Easy and convenient location outside of CBD. This is the only big hotel in the area and there are some great restaurants nearby - Carmela, Margaret, Bill’s etc. usefully close to Chemist Warehouse for essentials you’ve forgotten. On the negative: It should be classed as 4* - quite cheaply constructed and maintained. Not what you might consider to be luxury. Rooms are dark,  with poorly thought out lighting; the carpet rarely vacuumed (if at all) during our five night stay. Hand held shower head spray nozzles were blocked, bathtub drain was also blocked. Sinks not very clean. Windows in room and dining room very dirty. Big construction site adjacent so we moved rooms to get away from the noise and view of the cranes. Overpriced hotel offering when you consider we could have booked the Capella in CBD at nearly the same rate as our suite, but nice to be away from the city.

Beautiful hotel to visit in the city and staffs are very kind and nice. Very short distance to Barangaroo reserve, perfect place to stroll after dinner.