Sydney Spa Hotels

They say Australian hotels have bad service, and I experienced this first-hand. Even at a 5-star hotel, the mini-bar was constantly forgotten during daily cleanings in both rooms I booked, which were on different floors. Also, during breakfast, genuinely friendly staff were few and far between. Out of all the days I stayed, only two female staff members greeted guests with a smile. On April 5th, the front desk was manned by a male attendant in a brown suit, with a brush cut and a beard. My parents arrived before me, so he gave them three English menus. When I arrived, I asked him for a Chinese menu. He said 'okay,' but I waited for a very long time, and he never brought it. During this time, I asked two other staff members about it. I told them I needed a Chinese menu, and they both said 'okay,' but none of them brought it to me. I waited for a very, very long time! I couldn't wait any longer, so I took an English menu myself and went to the front desk to exchange it. As I walked towards the front desk, the same male attendant with the brush cut and beard also walked over. I then told the female attendant at the front desk that I needed a Chinese menu. The male attendant then came over and *actually said* he was also looking for a Chinese menu 🙄. In reality, menus in various languages are usually available at the front desk. And normally, when they check guests in, they ask what language they prefer and provide the appropriate menu. The staff on duty that day hadn't placed Chinese menus on the counter and then delayed providing them when guests asked. I don't want to bring up 'discrimination against Chinese people,' but the attitude of prioritizing foreign guests while neglecting Chinese guests is unacceptable. I will absolutely never choose Capella again!

We stayed in Room 323, just next to gym and pool room. Was worried with noise as We stayed from Wednesday night till Sunday morning check out. My worries were unfounded. Had a pleasant 4 night stay. Living room was spacious and equipped with a clean kitchen and dining table. Washing machine and dryer are separate and hidden behind door. Useful! Bedroom has a king bed, spacious and comfortable. Aircon control in bedroom is separate. Best location of hotel as surrounded with lots of eateries. We highly recommend Malaysian restaurant selling delicious chicken rice and sambal kangkong! Another shop is Into Laksa. Delicious and reasonably priced. Woolsworth supermarket is just a short walk away!! Meriton Mascot is considered an airport hotel as it’s near airport and just 2 stops to city, circular quay stop. I used the super bus shuttle via klook. Convenient hotel drop off and pick up. Only passengers. No need worry uber driver complained too many luggage. Meriton is kind to load long umbrellas on raining days. Just remember to return after each day use and borrow again the following day. Otherwise you may be charged AUD50 for not returning. They do ask your room number.

The hotel is in a great location. Central to circular quay and darling harbour. Very close to wynards train station. Although on a steep road it’s not too far to walk from York street. Everything about the hotel was spotless from having the doors open everytime you entered or left the hotel. The only disappointment for us was the breakfast. We felt for what you are paying for the food wasn’t value for money. All in all a very nice hotel and would reccommend.

Everything was great! The only thing the hotel should consider is the gym’s closing hours. It closes at 10pm, as many guests return to the hotel late and do not have enough time to use the facilities. The living and dining areas are spacious, the king-size bed is comfortable, both bathrooms are well-maintained, and this hotel includes a nice coffee machine too. Will definitely stay again during my visit to Sydney!

My overall experience at W Hotel Sydney was very satisfying. The hotel's location is excellent, with convenient transportation and beautiful surroundings. The room design is stylish and modern, clean and tidy, and the bedding is comfortable, allowing me to rest very well during my stay. The hotel's public facilities are very well-maintained. Whether it's the pool, gym, or public areas, everything feels high-quality. The staff also provides excellent service; they are warm, professional, and promptly assist with any issues, making the entire check-in process very smooth. Overall, it was a very pleasant stay. Both the hardware facilities and the service level met my expectations. I will consider choosing W Hotel again next time I visit Sydney and will also recommend it to my friends.

Hygiene: Very good. Environment: Right in the city center, within walking distance to many places, super convenient. Service: There's a washing machine and a dryer, which is very handy. The only small thing is that there are two paintings on the wall that look a bit scary at night 😂. Facilities: The photos accurately represent the actual facilities, and the overall feeling is very good. Just be aware that you'll need to go up and down a few flights of stairs.

Overall, it's okay, but the facilities are not as good as other Meriton properties, perhaps because it's an older one. The mandatory credit card policy isn't great, as you have to pay extra credit card service fees! This wouldn't be an issue with cash, but Meriton only accepts credit cards. I ended up paying over 400 extra for a 9-night stay, which I'm not happy about.

The hotel is conveniently located, close to the beach and a popular coffee shop. The service is good and the food is good. Except for the two rooms where the automatic curtains could not be opened and took a long time to repair (probably because the hotel is not new after all, but it can be seen that the maintenance is quite good), and Ctrip booked the wrong room type, the rest is generally OK. Ctrip booked the wrong room, which is not the hotel's fault, but it does affect the experience. The hotel could not give me the room because the room type I booked was fully booked that day, but the attitude of the front desk to try to solve the issue is quite good. The hotel staff are very nice, so the overall experience is still OK.

Great value for money, right on George Street! The room was very spacious and came with a washing machine and dryer, which was fantastic for the price. **Cleanliness:** The room was very clean, but do keep in mind that as a serviced apartment, it doesn't get daily cleaning. **Facilities:** It has a small kitchen, fully equipped with pots, pans, dishes, and even dish soap. **Location:** Being on George Street is super convenient. You can easily hop on the 'Ding Ding' tram or just walk to explore. **Service:** The front desk staff were very polite and always greeted me proactively.

We had a brilliant experience at the Langham for our wedding anniversary! I forgot how much I like the Langham brand. From the pink ribbon around the toilet paper to the sleep ammenities (we asked for the sleep pillow mist and the room diffuser) to the suggested third eye massage technique and the chamomile tea before bedtime, we felt totally pampered and taken care of. Reservation was made for our celebratory dinner with fine steak dinner over the fantastic view of the Opera House. In room breakfast was delivered on time and the quantity copious. The Spanish bell boy was helpful and friendly. We were also upgraded to a harbour view room to our delight. Location was convenient to walk either to Barangaroo or the Rocks, for ferry ride or metro. Very pleased to have chosen The Langham, it was absolutely the right decision for us!