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9.7/10
Amazing
GGuest UserEXCELLENT place to stay if you’re visiting Florence and want to be in the heart of everything.
first time to Florence and this place stole my heart. it’s the best accommodation across the main 3 cities of Italy i’ve been (venice, florence, rome) and the attentiveness from the staff were amazing. the room is extremely clean and perfect.
no complaints except that the bathroom floor might get slippery after being wet so it’s better to put floor mats. however you can easily use the towels provided.
breakfast was amazing and selection was so good.
there’s nothing else i will say except: HIGHLY RECOMMENDED!
Hotel near Florence Historic Center, Florence 11.2% of visitors choose this area
Price per night from:AED 1,076
9.5/10
Amazing
GGuest User⭐️⭐️⭐️⭐️⭐️
The service at The St. Regis Florence was exceptional. After my departure, I discovered I had left some items in my room. The hotel team promptly responded and efficiently coordinated the delivery of my belongings to my next hotel. Their professionalism, responsiveness, and attention to detail exemplify the true St. Regis standard. I am deeply appreciative of their excellent support and highly recommend staying here.
Hotel near Florence Historic Center, Florence 11.2% of visitors choose this area
Price per night from:AED 5,869
9.4/10
Amazing
AAnonymous UserOut of a perfect six, I'd definitely give it a six.
1. The guy at the front desk was very professional and friendly. Unfortunately, I forgot to ask his name, but he's in my picture! He made us feel right at home. Although the Park Hyatt Milan we stayed at was also very good a few days ago, the service at this hotel felt even more like home.
2. The room was incredibly new and clean, and the bedding was very comfortable. The complimentary fruit and turndown service were excellent. They even refilled our bottle of water when they saw we finished it!
3. The restaurant in the hotel lobby is absolutely delicious! The chef is the same as at the Michelin-starred restaurant. If you're looking for great taste and value, the lobby is the place to be.
4. If I ever return to Florence, I'll definitely stay a few more nights at this hotel!
PPhilip T.This is the best hotel we stayed in Italy, with amazing attention to details, including room facilities where you will be amazed by the set up of the bathtub, the concierge, Cosmo, who can book you any restaurant in the city and grant you VIP treatment in The Mall Firenza, the doorman’s hospitality is also amazing, plus it is in the center of of city where all the hot spots are in walking distance. We will definitely come back!
Hotel near Florence Historic Center, Florence 11.2% of visitors choose this area
Price per night from:AED 2,077
9.0/10
Great
YYunyoudebaobaoThe advantages and disadvantages of the living experience are discussed below:
1. The hotel is far from the hustle and bustle and is relatively quiet, which means that it is more troublesome to go to the city center. There will be 3 shuttle buses in the morning and 3 in the afternoon to the city entrance. Of course, there will be 3 return trips in the afternoon (the hotel charges €2.50/trip).
The sound insulation of the room is poor, and sometimes it is even a bit noisy.
The location of this hotel is a bit remote. If you take a taxi to the city, it is basically €23-€35 [I have taken prices in this range. The train station (Santa Maria Novella Station) to the hotel is €32-€35, and the city to the hotel is in the €23-€32 range]
2. The hotel has a snack bar/bar (Snack Bar) with very high hamburger prices. I didn’t eat all day because I was in a hurry to catch the train on the day I arrived. I ordered a hamburger for €20/piece and tiramisu for €10/portion. The speed of serving the food was really super slow. The main restaurant and breakfast are at the same dining place-the dinner menu is relatively small and the price is relatively expensive. It is not recommended. I was traveling alone, so I had dinner at the hotel for several meals (I was afraid that it would be unsafe to stay out too late).
3. The front desk service was generally good. All questions were answered.
4. There is no swimming pool on the cover of the hotel (it has been demolished for a long time). I was attracted to the swimming pool and chose this hotel. However, there is now a waterfall in the open courtyard for viewing.
5. If you don’t drive yourself, I don’t recommend you to stay at this hotel because the transportation is inconvenient and you basically can’t avoid the need to take a taxi unless your daily itinerary is completely based on the shuttle bus pick-up time. Of course, if you don’t care about that little money, please feel free to do so~
DDarrenGreat Hotel. Excellent location and accessible to most attractions. Pleasant check-in and can state that all staff were extremely nice and helpful. Amazing room provided (complementary upgrade). Kitchenette with sitting area, large bedroom with comfortable bed and pillows. Large bathroom with a massive spa bath. I would highly recommend staying at this hotel.
Hotel near Florence Historic Center, Florence 11.2% of visitors choose this area
Price per night from:AED 1,005
8.9/10
Very Good
GGuest UserThe location is quite good, very convenient for taking public transport. The room is small, but it has everything you need, and the little balcony is very comfortable. The surroundings are very quiet, as it's a residential area. The room is a bit old, and the hallway is quiet, but the floors feel too thin between levels; you can hear chairs being dragged around. There's no noise at night though. The front desk staff are friendly. You can refill free water daily.
GGuest UserBad experiences with this Hilton hotel. It should not be called Hilton.
1) My reservation could not be found in the system. So I had to wait for almost an hour before getting the room which is almost 10pm.
2) I was told that I had to contact trip.com in the morning regarding my booking. Hoerver, trip.com customer service agent was very attentive and fix this issue for me in the next morning immediately.
3) The phone in my room was out of order. I told the front desk to have it fixed while I was out but when I am back it was still out of order. So, I had to walk down to the front desk everytime I want to get some service.
GGuest UserI booked total 14 days for a same room, I just request make up room services 2 times only, that why my room face tissue and toilet tissue use finished, so I ask for more 2 boxes face tissue and 2 rolls toilet tissue, but a male room service staff don’t give and say need exchange one box face tissues for one roll toilet tissue and then I walk in complain this case with reception female staff, finally she give me back 2 rolls toilet tissue, but her attitude so bad sit say me wrong use words describe toilet tissue only, may I ask all room customer if case like this make sense or not?
Original I gave them full mark comment for this hotel, now I trade back my original comment and give them lower mark comment first until after 2 days when I leave this hotel and they do back good attitude and improve for their service and then I will give back them good comments!
I am very easy handle person just say actually things only!
Hotel near Florence Historic Center, Florence 11.2% of visitors choose this area
Price per night from:AED 845
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