Miyakojima Spa Hotels

A year later, I returned to the Rosewood Miyakajima and was once again captivated by its unique scenery. However, compared to my previous wonderful experience, this stay, while still featuring stunning views, was filled with an undeniable sense of disappointment. The room remained clean to a good standard, spotlessly spotless. Against the backdrop of this breathtaking natural environment, minor imperfections were easily overlooked. However, for a hotel costing over 13,000 RMB per night, the welcome amenities felt incredibly cheap and didn't match the quality expected at this price. The room's smart control system was also poorly designed. The curtains/sheers were controlled as a single unit, making independent control extremely inconvenient. In the afternoon, I wanted to take a nap in the room, while my friend wanted to read in the living room. Because the curtains couldn't be adjusted individually, the lighting couldn't meet both our needs, ultimately ruining my sleep and leaving me feeling quite annoyed. Furthermore, the sliding door leading to the outside was noticeably problematic, requiring considerable force to open; the attention to detail was lacking. Upon closer inspection, the outdoor hot tub reveals layers of tiny foreign objects floating on the surface. Both meals during my stay were at the hotel. The food quality was undeniably excellent, with exceptionally fresh ingredients. However, the service was disappointing, falling short of Rosewood's expected standards and even appearing disconnected. Each time we entered the restaurant, no staff member proactively greeted us or guided us to our seats. On the second evening, we waited at our seats for nearly ten minutes without any assistance. Finally, unable to bear it any longer, we had to call out to a staff member for a menu. That evening, I reported this unpleasant experience to the front desk manager, but received no response whatsoever. Even after checking out, I received no feedback or apology from the hotel. Is this management style and service level truly healthy? Is it gradually eroding the trust and goodwill of loyal customers? Based on these two experiences, I must re-evaluate whether the Rosewood Miyakojima should remain on my travel list.

From the moment you enter the room, it smells of wood and is wrapped in a warm atmosphere. You can eat at night, in the courtyard in your room, in the morning, Because it is by the sea, you can also see the sunset 🌇 I was very satisfied. ❤︎