Ella Spa Hotels

"This place is incredible 😍 I don't understand the ratings because our experience at this wonderful hotel was a special treat in itself. Everything was excellent. The nice young man who greeted us upon check-in was the one who brought our luggage up to our room. He immediately gave us his contact information and was always available. (How were we planning to get around, whether we needed a transfer. He suggested some delicious places from our list and recommended a nice restaurant.) Yes, this is an upsell, but in my opinion, these are very important things in hospitality. Delicious and generous breakfast. The coconut pancakes were sooooo delicious; we've tried them in many other families, but here, they were amazing 😍 Breakfast on the rooftop with a wonderful view. Tea and coffee, not in mugs like everywhere else, but a kettle! It was a pleasure, thank you ☺️ The room was very large! It was spotless! Soap, paper towels, and bottled water were provided. The room even had a fumigator, but we didn't see any insects. No ants or anything else (so far, this is the first place on the island without such neighbors). There's a closet. The room has a balcony and it's not hot at all (you realize this when you're coming from the coast). The location is fantastic. A busy street is a couple of minutes' walk away, but the hotel itself is quiet. This was important to us. There are plenty of places to have a delicious lunch in the area. The 9th Arch Bridge is a 15-minute walk away. It's 15-17 minutes to Little Adam's Peak. It's a truly wonderful place. The squirrels chirp in the mornings. It's a local vibe, and I think I'll miss it. Thank you for these wonderful days spent with you 💌"

"Keeping in mind this is a 3 star hotel, the positives are the rooms are big with a balcony looking out at amazing views (ours anyway), and the pool is clean and quite big also with amazing views and a concrete elephant water feature!!! The location of the hotel is pretty good too - far enough from other properties to be quiet but close enough to Ella main drag that you can walk in 10-15 minutes or pay a tuk tuk driver double the rate of Colombo to get to and from. The big negative for us was that despite being told upon checking in that the room would be cleaned every day, it was not. And I was told the reason why was that we didn’t hand in our key for it to be done - which seems bizarre after staying in hotels for decades and not being told to or having to hand in a key in order to get a standard daily room clean. The insinuation that it was our fault for not handing in a key (not that we were told to do so on checking in) was extremely irritating. Food was ok but overpriced so we ate elsewhere (lots of options). There were lots of little things in the rooms that could be easily addressed to make them nicer - definitely not having ripped old bath towels, and removing an empty TV bracket from the wall (like a TV used to be there but not anymore - or was it just our room, who knows). All these little things add up to I really think the room rate is too high - but we are here in the high season so maybe that’s just the going rate."

"Ella Flower Garden Resort Hotel is located in the central city street of Ella, Sri Lanka, very close to 98 Swimming and Entertainment Center and Adam's Peak. The location is okay and the breakfast is average."