Urubamba Spa Hotels

Doesn’t meet Belmond expectations. 1. Food is average, the same we had in a small village, change a chef, not tasty at all. 2. On a breakfast waiters ALWAYS bring fruits and after 5 min asking if I need them. Why on earth I should eat fruits in 5 min? And why do you need it? Quality and variety of breakfast is not nice — all days we had not fresh blueberries. In my home country I have blueberries from Peru and it’s fresher. How it is possible? 3. Welcome is not in Belmond style: no champagne or good chocolate. 4. One day we asked to clean the room before 12, they did, we came and I was sure we are alone in the room. When I was naked I saw a gardener in our private terrace. He also saw me. How it’s possible he entered our terrace when I was in the room????? With no bell and knocking???? 5. Alpacas feeding is also trash: all people from hotel come, you will never get nice pictures like on instagram. Why you don’t make it by appointment? We had a lot of experiences with animals in different countries , this one is the worst. 6. Stuff is not well trained, communication is super artificial. Place is beautiful, but that’s it. Worst Belmond we have been to. Ask Monasterio Belmond about good experience and top notch service.

The lodge is clean with friendly staff. Water pressure is a little weak but overall it's a nice and comfortable stay.

Our stay at Sumaq Machu Picchu Hotel was excellent. The hotel is new, well maintained, and is an ideal place to enjoy a comfortable rest before visiting Machu Picchu. The service was warm and attentive from the moment we arrived. A staff member was waiting for us at the train station and assisted with our luggage both to the hotel and back to the station upon departure. Our room was comfortable, and the bed provided a much-needed good night’s sleep. The hotel is also conveniently located within a short walk of the bus departure point for Machu Picchu. Everything was clearly explained during check-in, while the check-out process was equally smooth and well organised. Overall, Sumaq Machu Picchu Hotel offers excellent service, comfortable accommodation, and a convenient location. We would highly recommend it to anyone seeking a relaxing stay before visiting Machu Picchu.

四星级水准，点赞。房间宽敞整洁。早饭好吃。Excellent stay with clean rooms, comfortable bed, friendly staff, smooth check-in, good breakfast, quiet environment, reliable WiFi, convenient location, great value, would gladly return again in future visits for sure.

The service staff is very good and kind. There are staff at the counter for four hours to help solve the problem. The location is very good. The train will arrive at the hotel. I think  The train passes by with only a little vibration and no sound.

The hotel is near the train station. Turn right and then turn right for five minutes. It is 20 minutes by car from Machu Picchu Scenic Area. The hotel service is great. It is a pleasant surprise hotel. It is located at 2020 meters above sea level and between the highlands and the rainforest. It has a private botanical garden of 50 hectares. Among them, the most famous is the orchid garden, with as many as 372 varieties. The hotel has arranged various activities at all times, and has a plant expert who took me to watch various orchids and how to make tea with plants. At the same time, I was fortunate to see the Peruvian national bird moving crown umbrella bird. The only regret is that the check-out time is 10 am.

There are many choices of breakfast food, a variety of fruits to choose from, and there are many restaurants or cafes near the hotel. The hotel can temporarily store luggage for easy travel. It is also close to famous attractions and markets, which is very convenient.

Overall a nice stay however we arrived late and there was nobody in the check in area. Took us a long time to check in as we had to wait in the dark

The location is very good, there is free lunch or dinner, very good, the room facilities are general, but it is estimated that it is already a very good presence in the local area, overall, it is still very good.