Orange County Spa Hotels

I had a prepaid booking. They charged 800$ for incidentals with the POS that gave the “Approved” status. We spend like 1k and they locked us outside of the room and asked us to pay this again the whole amount. They did not recognize the initial payment. Front desk guy Christian very rood, pushing it to the edge of snapping. Eventually I asked to speak to the manager on duty..he got at the front desk in 20-30 minutes, apologizing and saying that everything is ok with the initial payment. We spent 1 hour locked outside by this “system error” The service at the Sofia (downstirs restaurant) is very poor because of the kitchen staff. The roof top restaurant is quite nice for dinner. I waited 30 min for the valet to bring my car. The have no f idea of what they’re doing. You can get only inroom dining after 10pm. Shuttle service only to Disney parks.

The hotel is relatively new, and the rooms are very clean and tidy. Although it's an Inn, it's definitely a cut above your average Inn. They offer free shuttle services to a few parks, and you can get early access to Epic at 9 AM and Islands of Adventure at 8 AM just by using your room key. Even on your check-out day, you can still use the early park admission; just let them know at check-out that you'd like to keep your room key. Downstairs, there's a Starbucks and a shop selling food and drinks, and across the street, you'll find a KFC and a Walgreens. There's also a direct bus to downtown, which is pretty convenient.

This hotel is super friendly to foreigners. Our flight arrived early, and the front desk allowed us to check in ahead of time, upgraded our room, and generously offered free breakfast. They were also incredibly helpful with directions, always with a smile – that's a rare find! The only drawback was the noisy air conditioning in the room; otherwise, it would have been a perfect five-star stay.

The room was spacious and the bed was very comfortable. The hotel's location is great for Epcot and Hollywood Studios; the water taxi gets you there quickly. There's also a shuttle bus right outside for Magic Kingdom and Animal Kingdom. We initially planned on taking a taxi, but after seeing how frequent the water taxis and shuttle buses were, we ended up using those for most of our park trips.

The best part was how close it was to Disney. They also provide a free shuttle service to Disney, which runs every 30-60 minutes. Just be aware that there's no airport shuttle, so you'll need to arrange your own transport to and from the airport. Our room was clean!

I've now stayed at 8 different hotels in or near WDW so far in 2025, including 3 in the Disney Springs area. The Ren is #3 both overall, and near Disney Springs (Hilton Palace, and Hyatt BV are the two I prefer). The staff at the Ren were univserally great and their warmth seemed genuine. I also thought the food in the restaurant/lounge was unuually good for standard American grub; they make staple items like sandwiches and breakfast spreads much better than average. Clearly, whoever's in charge of F&B is a star, even if creativity was lacking. I was traveling with my senior citizen mother, so we requested an accessible room. Sometimes, this gets you an oddly shaped room that is a waste of square footage. This wasn't really the case at the Ren, though there was still a longish hallway between the door and the living space. But, it was basically just a normal room with a large bathroom. The bedding, furniture, and toiletries were all up to brand standard. The pool was just okay IMO, but certainly isn't a reason to book elsewhere. They hand out coupons for free drinks/appetizers every day; be sure to ask if you don't see them in your ”passport” folder. I think I'll stay there again next year because my mom really liked it (i.e. she was treated especially well), and it was a pretty good value (all of the DS hotels are in the same general price range, but the Ren is on the lower end of the spetrum and their resort fee is less onerous than some of the others...maybe because it's less of a resort, which is okay with me).

Perfect location for doing the Disney parks with a free shuttle provided too! Rooms were quite cold though and our heater didn’t work very well. Great hotel for if you’re doing the parks and will be out all day

This hotel is very good. It is closest to MK. The second floor of the hotel can take the small train directly to MK. At night, there are many people who take the train from MK. At this time, you can take the cruise ship to Pier 2 and return to the hotel. Come to Orlando Disneyland the whole journey ~ you need to stay in a hotel, you don't need to change hotels at all (don't ask me how I know). This hotel has cruises, trains, buses to choose from, and UBER is also very convenient. The hotel room is large, the health is very good, there is a hand-held shower, not the kind of wall-mounted can not be picked off, it is also convenient. The hotel restaurant closed on time at 21:00. We came back late. We didn't eat dinner. We took half a bag of biscuits. If we want to go back to the hotel for dinner, we have to arrange a time.

I am here to participate in the exhibition. The service is very, very poor, equivalent to no service. Stayed for three nights, did not change towels and bath towels, we called the front desk to get a new towel, the other party said to pay a service fee of 15 knives. At 8:00 in the morning of the last day of check-out, I asked if we would continue to live, and I said that I was not sure for the time being. The front desk was Yinyang and I said whether you can be sure in 2026. The check-out time is 10 o'clock in the morning. Since we are in a hurry to go to the exhibition site, we hope to negotiate whether we can check out at 12 noon (the normal check-out time in China), the front desk clerk said that they must participate in a conference (KPI pulls the head) organized by them before extending the check-out time. We can check out first. The resort environment is good, but the service is very, very poor experience! Don't come!

This was a terrible experience. 1. I confirmed with the hotel 2 days prior to my arrival they we would be there and they confirmed my reservation. 2. Date of arrival our flight got delayed. I contacted the hotel and confirmed my late arrival due to flight delay. They confirmed. 3. We arrive and the hotel didn’t have a room for us of the type we paid for. Fortunately they had a room but we’d have to move the next day. 4. We were compensated with free parking. That was appreciated. 5. Moved to our new room and the stench that came from the pullout bed cannot be described. It eas horrible. The entire room was filled by the pungent odor. Of course, this was discovered at night. 6. Spoke to the night manager and asked if they could swap the mattress out or change rooms and they said not likely. They gave me some points. Gee, that took care of the smell… 7. Next morning an older gentleman was on staff as manager and he was on it when I spoke with him. He had the maintenance crew in the room within 20 minutes. They took out the old mattress and replaced it with an almost new looking one. You get what you pay for. Though they resolved our issues we decided to leave half way thru our trip. It was not worth it. The rooms are not in good condition as they appear on their website. I appreciate their effort but to have to struggle with the staff multiple times, not worth it. We ended up staying at a WDW property with of course, we should have done since the beginning.