"Location, service amenities and most importantly cleanliness were all excellent. Room was comfortable and quiet."

"Great location and the service by the front desk was exceptional"

"The room is very clean, the front desk has a good attitude, and there are snacks at 7 o'clock in the evening. The breakfast is an ordinary Western breakfast, which is good value for money. The Holiday Inn hotel chain is not bad, and it is the first choice for the working class. After comparison, Ctrip is cheaper than booking. After consulting with the front desk, there is usually a 10% discount on membership prices through the official website, but it is still cheaper through third-party platforms😊"

"Very kool location, my type of small place to stay."

"Clean room, and quiet. No complaints."

"Fantastic stay - reception staff were friendly, welcoming and very helpful. Rooms were clean, spacious and the beds/pillows were comfortable. Shower had strong hot water flow. Plenty of facilities in the hotel (24/7 gym, pool, washer dryer, ice machine), free parking and delicious free breakfast."

"Customers service was great and they greet you before entering place are clean only thing was ac unit also need attention in one of the rooms otherwise its All good . Breakfast only thing they should improve is add another waffle maker pan line is long on waiting to make waffles."

"Front desk at reception was exceptionally accommodating. When I arrived I needed help finding a restaurant where I could get dinner take-out. Lee, the manager, pulled up a restaurant he recommended and helped me order dinner. When I inquired about the availability of breakfast before my early a.m. departure to the airport he left breakfast for me at the reception desk. Thank you Lee for your care and friendly service - you are clearly a special man! Room was clean and recently renovated so it was very pleasant. One recommendation - shower floor was very slippery. Could add something to the floor to give a more secure shower experience."

"We booked a one night stay at Ramada Downtown Spokane 1/1-1/2/26.  We checked into #336 and the room seemed fine until we tried to use the hot water to wash and found there wasn’t any at our sink nor in the shower. I immediately called the front desk and explained the problem. Gabriella was apologetic and moved us to another room #313, we packed up our stuff and Moved to the new room. Because of the problem with the first room, I immediately tried the water in the new room. I let it run for about 5 minutes and it remained cool. I turned on the shower and only a small trickle came out. So I went back downstairs to talk to Gabriella. She again moved us to another room, this time on the 2nd floor #211. It was about 9:00 pm and we were tired from driving all day. When I got to the room, both the sink and tub had standing water in them— obviously a drainage problem.  This was the third room and we were not interested in seeing any more rooms. We asked Gabriella for a refund as we weren’t going to be able to stay there after 3 attempts to get an adequate room. She said she was not allowed to make refunds and gave me your email. So I’m writing to you for a refund of our room payment and the deposit.  Thank you for your prompt attention to this matter.  We had to book another hotel in Spokane for more money, because Ramada didn’t resolve the problem despite 3 opportunities to do so.  — This email was originally sent to Jodi the manager yesterday, but we have received no response whatsoever."