"As a Ctrip Gold Diamond user, I stayed in this hotel for 6 consecutive days, 6 nights, 7 days. And except for the cleaning on the first day, on the second, third, and fourth days, I notified the front desk three times that I needed house cleaning, but they didn't come, didn't replenish the water, didn't change the sheets, and didn't make up for me. And until now, when I checked out today, on November 2, no one came. So I really hate this hotel, and its mattress, of course this is a personal subjective reason, I feel that it is very uncomfortable to sleep."

"Great location and the service by the front desk was exceptional"

"Beautiful scenery, convenient parking, not far from the riverside park"

"Very poor sanitary conditions. The room smelled so bad that I couldn't breathe. The sound insulation is so poor!"

"Clean room, and quiet. No complaints."

"Fantastic stay - reception staff were friendly, welcoming and very helpful. Rooms were clean, spacious and the beds/pillows were comfortable. Shower had strong hot water flow. Plenty of facilities in the hotel (24/7 gym, pool, washer dryer, ice machine), free parking and delicious free breakfast."

"The hotel is average, but it doesn't look like a plus. Since I was in transit, it was right at the highway exit, which was very convenient. However, it is located in downtown, so there were some strange people outside the hotel. Outdoor parking is free, and indoor parking is $15 a day. I think it's better to pay for parking to be safe."

"Front desk at reception was exceptionally accommodating. When I arrived I needed help finding a restaurant where I could get dinner take-out. Lee, the manager, pulled up a restaurant he recommended and helped me order dinner. When I inquired about the availability of breakfast before my early a.m. departure to the airport he left breakfast for me at the reception desk. Thank you Lee for your care and friendly service - you are clearly a special man! Room was clean and recently renovated so it was very pleasant. One recommendation - shower floor was very slippery. Could add something to the floor to give a more secure shower experience."

"We booked a one night stay at Ramada Downtown Spokane 1/1-1/2/26.  We checked into #336 and the room seemed fine until we tried to use the hot water to wash and found there wasn’t any at our sink nor in the shower. I immediately called the front desk and explained the problem. Gabriella was apologetic and moved us to another room #313, we packed up our stuff and Moved to the new room. Because of the problem with the first room, I immediately tried the water in the new room. I let it run for about 5 minutes and it remained cool. I turned on the shower and only a small trickle came out. So I went back downstairs to talk to Gabriella. She again moved us to another room, this time on the 2nd floor #211. It was about 9:00 pm and we were tired from driving all day. When I got to the room, both the sink and tub had standing water in them— obviously a drainage problem.  This was the third room and we were not interested in seeing any more rooms. We asked Gabriella for a refund as we weren’t going to be able to stay there after 3 attempts to get an adequate room. She said she was not allowed to make refunds and gave me your email. So I’m writing to you for a refund of our room payment and the deposit.  Thank you for your prompt attention to this matter.  We had to book another hotel in Spokane for more money, because Ramada didn’t resolve the problem despite 3 opportunities to do so.  — This email was originally sent to Jodi the manager yesterday, but we have received no response whatsoever."