5-Star Hotels in Cebu

We chose to stay here a day early after our Bohol vacation because we didn't want to wake up early for the ferry to Cebu Airport. It's about a 50-minute drive from the Cebu pier and 30 minutes from the airport, so the transportation is quite decent. The environment lives up to Sheraton's quality. The hotel seems relatively new, so the facilities are very well maintained, and the views are absolutely stunning. Our room type had two 1.3-meter double beds, perfect for two adults and two children, with one adult sharing a bed with one child. The bathroom is spacious and clearly partitioned, with a well-designed shower, toilet, bathtub, vanity, and storage. The bedroom lighting is excellent, and the night light is a definite plus – just enough light for adults to browse their phones after the kids are asleep without waking them up. Now, for a complaint about the food. We had the dinner buffet at 5cien, and it was, without a doubt, the worst buffet I've ever had. Not a single dish was to my taste. The selection wasn't extensive to begin with, and then the food itself was just bad. It really doesn't justify the price of approximately 235 RMB per person. I tried everything, and it was practically inedible and a waste of ingredients. In the end, I had no choice but to eat the steamed dishes, but even those felt a bit undercooked. Because of that evening's experience, my expectations for breakfast the next day were very low. I didn't dare to hope for anything good, just ate a little and quickly checked out. Breakfast was slightly better than dinner, but that's about all I can say.

We had a very pleasant stay at this hotel. What makes it truly special is its unique location: set on a small island just 10 minutes by boat from the mainland, it genuinely feels like being alone in the world. The setting is peaceful, charming, and beautifully secluded. The pool is lovely, the small beach is very enjoyable, and above all, the kindness of the staff is exceptional. The team is attentive, warm, and truly contributes to the overall experience. On the downside, because the island is quite isolated, dining options are limited to the hotel’s restaurant unless you take the boat back to the mainland. This makes both the room rates (even though the view is beautiful) and the food prices feel somewhat high. We were a family of five, added an extra bed, and requested early check-in, which significantly increased the final bill for our two-night stay. The total cost ended up being quite substantial. That said, we still had a wonderful time and keep very fond memories of our stay. It is a beautiful and special place overall.

Stayed for 2night. 8th floor city view and the room was so awesome!! My son enjoyed a lots swimming in the lazy river everyday. And the breakfast buffet we went to Garo which also has a buffet and It’s more relaxing and less people then the buffet restaurant in 1st floor. When we went to the buffet restaurant in 1st floors at 8am there were already a long queue and inside looked like very packed. So I recommend going to have a buffet in Garo if you prefer more relaxing.

I usually travel Asia because I love beaches and sceneries. I like the view and location. I went different places in Philippines coron, siargao, Boracay and I have been in Cebu 3 times. I had a great time only this last visit was not very memorable. I usually experienced a great hospitality and friendly staff, we encountered unfriendly staff and not very accommodating staff early morning on our first day in the hotel. I was surprised because I know that Filipinos are very accommodating, cheerful and very accommodating. This staff named Anton who’s a driver of a buggy who drives around the hotel to move and to visit the vicinity. Me and my family likes to see and visit different restaurants so we could try different cuisine but this driver couldn’t even smile and keeps on rejecting our requests. We just asked to wait because my aunt needs to get her medication for her allergy but he told us that he can’t wait and they can’t even wait a little while. But because I was afraid that my aunt could have been sick so I insisted and asked him to wait just a quick one. I even informed the manager whose name was Paige regarding our concern. Your establishment should have a more considerate staff. Hope this feedback will help. Thank you.

Good experience as it is a 5 star hotel but I think they lack manpower as we trainees only most of the time. Hopefully they can provide more good service in the bar lounge area and atleast have artist musicians like other hotels even Dusit Thani Davao have also.

Kandaya is kinda pricey but we get the service worthy for the price. All the staff are friendly, reliable and fast. We never had any single problems or concerns during our stay. We just need more time to explore the resort more. Everything was perfect

The best hotel staff I’ve ever come across in any country I’ve visited. We are still in shock how good the stay was and children and adults loved the pool, private beach and everything they had to offers. Staff and the hotel was fantastic. Special th is to RJ at the executive lounge, all the staff at the Sails restaurant and all bar staff. Gotta mention that room service was awesome too and housekeeping was emasculate. Will be back as soon as possible! Charitha and Family :)

Okay naman yung hotel ang problem lang is 3days yung stay pero dapat may extra bedshit kumot and towel po sana HAHAHAHHA kase parang isang towel lang ma use in 3days and the bed di ma change yung bedsheets