"While in Tansen, I had to get business done, and there was a large time gap in work hours due to time zones so I needed a comfortable place to stay and work in the night - during the day time I would travel 7km to my family village. I saw they were one of the few hotels with AC, and overall ratings looked okay, so I booked 5 nights on *******. When I arrived, only after I attempted to use it and saw it wasn’t going to run, was I was informed the AC was broken. It could have been bad luck or bad timing but I was not informed prior. I only found out after being led to the room and noticing it. I then realized this wasn’t the stay I was advertised. Any fixes they’d do tomorrow or whatever they were saying to soothe the situation wasn’t justified. I didn’t get what I was advertised. However, props to the desk staff for telling me about a hotel which did help my goals - Hotel Srinagar up the road. I called them and they arranged someone to help me get up there, and I heard them coordinate with the Ranimahal staff. When I discussed refunds with *******, I got 75 OneKey cash dollars, though the hotel refused to refund my stay. So be warned. You can lose your money if you go here. If you stay here, please call them to see if their advertised items are still in tact - but in general I’d just recommend Hotel Srinagar."