"Perfect hotel for what it needs. Hospitality and amenities are adequate. The only downside is the reception and breakfast hours. I had to leave at 7/7:30 for work. At 7, there was no one at reception to collect my paperwork. Breakfast at 8 is a bit late."

"Being a 4-star hotel, it fell short of expectations. The quality-price ratio was also inadequate. We were looking for a hotel with a spa. This one, however, was very disappointing. The view was beautiful, but most of the whirlpools were not working, it was very noisy, and there was very little relaxation. Unfortunately, our sleep was also disturbed by equipment (such as air conditioners or generators) placed outside the windows... very noisy. The rooms were not air-conditioned. Strong points: Good location, friendly staff."

"4 giorni/3 nights with my daughter, first breakfast, double room at the latest floor (lift available) spacious, comfortable bed, very wooden and view traves. TV and refrigerator, wi-fi in all rooms, bathroom with shower, water and bidet. Parking reserved for guests and location less than 5 minutes walk from the "triple" seat and the box where you can buy the skipass. Adequate breakfast, really very good cornets and complete choice between the tea and coffee in many of them The high and low travessing can be reached on foot with a short walk if you decide not to move the means."

"We recently booked two rooms at Hotel Edelhof Tarvisio as part of a bike trip along the Alpe-Adria trail. Unfortunately, due to a mechanical failure with one of our rental bikes, my travel companion and I were stranded in Villach and couldn’t make it to the hotel as planned. The other couple we were traveling with did stay at the hotel, so only one of the two rooms would go unused. Understanding that I hadn’t purchased the booking protection, I made a reasonable request for a partial refund or compromise on the second room. I wasn’t asking for a full refund—just some flexibility given the circumstances that were completely beyond our control. What I received in return was a blunt, almost dismissive response from the hotel, without any consideration or empathy for our situation. When I attempted to negotiate a 50% refund on the unused room, the reply became defensive and even went so far as to threaten involving their legal department. While the hotel may be technically within their rights to deny a refund, I found the lack of basic customer service and understanding to be shocking. At the very least, I would expect some degree of professionalism, but what I got instead was rigid adherence to policy with no willingness to meet halfway. If you’re looking for a place with any sense of reasonable customer care, this hotel might not be the best choice. The cold, unyielding response left a bad taste in my mouth, and I certainly won’t be returning."