SureStay Hotel by Best Western Terrell

Worst abominations I have had by far

The bathtub was clogged. Cockroach crawling on the table. Breakfast was cereal and bread. Couldn't sleep because of the unending waves of semi trucks coming to refuel at the gas station and staying there all night.

The WiFi didn’t work, the tv didnt work, there was cockroaches!!

Came to see the eclipse. The staff were very friendly and helpful! Assisted us with early check-in. Answered questions about the area. Even had Eclipse gift bags for us! Rooms were clean and comfortable. Two convenience stores and a McDonalds within easy walking distance. Highly recommend!

Staff were friendly and answered my Questioned, pillows are fluffy , Water pressure is terrific and it's obvious they pay great attention to detail. With follow up after the room is cleaned. The a/c works extremely well and very quite and peaceful I will definitely be returning.

I didn’t have the best experience my tub was clogged as soon I arrived my fridge was not working well all my food froze and there was a roach in the restroom some of the workers are not nice except for mellisa the manager and Lisa they are excellent at helping out and they solved my problem as soon as they good they went over and above for me thank you so much for trying to make my stay better Lisa and mellisa. ❤️

I was met by Lisa and her service was GREAT, hands down. The room on the other was pretty bad . 1st- I saw 4 to many roaches and a spider in the corner that clearly wasn’t doing his job. I cut my stay short in the middle of the night. Planned for 3 only 1

When my friends and I arrived the service offered was great. They were nice to put us in rooms next door to one another but once we went into our rooms we were in for a shocker. My friends room smelled horrible upon further inspection there was mold all over. They asked for a new room which they were given but this hotel is in dire need of repairs and updates. My room was next door to the moldy room and I started to pick up that moldy smell which I can only attribute to the moldy room next door. In my room there was rust on everything (hangers, fixtures, toilet paper holder, tissue holder and etc.). The towels smelled really bad and were super rough on your skin. There were holes in the walls, ceiling, and on the bathroom door. The lamp shades were dirty. I was in shock on how much this hotel really needs repairs and updates. Another issue were the doors not locking upon leaving the room. We had to lift up the door and slam the door or it would stay open. This was a serious safety concern. This Best Western is really for a quick pit stop for truckers to stay the night but not to stay at for four nights. I tried the free breakfast and this was no good. There were ants running around the sugar. The offerings were slim and the coffee was gross. The pool I never went into but is was so tiny. Like I said this Sure Stay Hotel is a quick pit stop hotel. The one great thing about this Best Western is the location and the service.