Hotels near Trout Lake Playground, Vancouver

I had a one night stay before boarding a cruise ship in Vancouver. I booked this DUMP online. My God, it was horrible. The drapes were falling apart....The floor was tacky underfoot. You could not use the shower because the hot water handle was totally loose. I was in room 9. There was no stopper in the wash basin. So we took a sponge bath. I did call to the front desk and he offered to change us to room 10. I declined because I didn't think it could be much better. My advice, you'd be better off sleeping in your car. That's how bad it was. Air conditioner - we could not seem to shut off. It was one of those tiny things in the wall. We didn't need it because it was in the 50's.

My husband and I stayed one night at the Burnaby location in order to attend a dinner function nearby. We checked into our room and the heater was already on and set at 68 and seemed to be working OK. Shortly after we arrived in the room, a maintenance person knocked on the door to see how the heater was working. That should have clued us in as to what would happen next. A bit later, the unit started to spit out cooler air. I might add that the unit never cycled off and on as it should. I turned the unit up to around 72 to see if that would make a difference but no it did not. We contacted the front desk and within 5 minutes, maintenance came to check. We were told that the heater had to remain at 68, no higher or it wouldn’t work. I have never heard of such a thing. High temperature in Vancouver was mid 40's dipping into the 30's at night. By this time, it was 5:30 and we had to head out the door for the dinner event at 6PM. I wish we would have demanded a different room, because when we returned it was definitely cooler in the room. We were both tired and needed to leave the hotel early in the morning so we decided to “gut it out”. I looked for additional blankets and there were none. I wound up sleeping a total of 2 hours in my coat. This was not a comfortable experience.  I am generously giving this property 2 stars as the room itself was clean and the bedding was comfortable. The front desk clerk kindly gave us a 50% discount for our discomfort which was the best she could do, but when I contacted their HQ was offered a 50% discount off a future stay. Don't think I will take them up on that offer, but thanks anyway.

During the epidemic, the restaurant and ** were not open, and the facilities were not available. The hotel parking lot has sufficient parking spaces and the location is often convenient. You can go to the room through the lobby.

The room was clean and the quality-price relation is well balanced, but the most valuable thing for us was how helpful was the guest service agent Claudia Salinas. We are so grateful for her great attention and huge help during our stay in the city. We didn’t have our plastic cards with us, so that we could only pay with Apple Pay (which is not a common payment method in Sandman hotel and is not allowed in other hotels of the city). However, Claudia figured it out and we could pay with Apple Pay. We also lost our camarera in a taxi and Claudia helped us to identity the taxi driver and thanks to that we could find our camera. She also has great recommendations for near lunch, breakfast and leisure options. Thanks a lot for everything Claudia! You were extremely helpful during our entire stay in Vancouver!!

Great location, easy access to a food court downstairs and also the Metropolis mall. Service is great, we requested for some toiletries and they came very fast. Easy to use app to communicate with the staff there, they are very friendly as well! Love the buffet breakfast, waitress was nice. The only downsides are the pools are bit small and not the cleanest we have seen. The gym is small comparing to the size of the hotel.

The room was very nice and comfortable, but the breakfast was very simple and tasted ordinary. The environment and dining experience were ordinary. Not recommended anymore.

They advertise their rooms as having air conditioning but this is not true as the room we were checked into had a evaporative air cooler. The cooling system in the room didn't work and they were completely aware of this but did not mention a single thing to us at check-in. We had to constantly fill the bucket from the air cooler with ice cold water in order to get any cool air in the room. They told us it should last 8 hours but the machine started beeping at 3:30am after we had just filled it with ice cold water right before bed. It's ridiculous to have to go fetch ice and change the water out in the middle of the night. We were told that they were fully booked and they couldn't move us. There were also lots of mosquitoes in the room - our best guess was that the big bucket of water from the machine made it a nice environment for them. The nights were hot, stuffy and annoying with the mosquitoes bothering us. We were not able to have a good nights sleep at all. The toilet and bathtub are also not renovated. The toilet seat was peeling and really disgusting. The bathtub does not drain well at all when you are showering. The room we were assigned was also right behind the elevators. Whenever the elevators were in use, we heard banging all the time - even in the middle of the night. We usually ask for a room away from the elevators but we haven't been able to access our rewards account to see if it's still noted despite asking for password reset help multiple times and having no response. Cleanliness was also a problem - the floors were sticky and they haven't cleaned under the sofabed in a long time. Housekeeping also asked us one morning if we needed our room cleaned and we declined. That night, we had a card slipped under our door indicating that they will do a wellness check within 24 hours since they haven't heard from us - we just spoke with them THAT morning. We've stayed here many times before and spoke highly of this hotel but we will no longer recommend it to anyone.

Filthy. Very badly maintained. Horrible management. I booked this place because of the great location and full kitchen. I travel a lot but am not wealthy, so always try to save some money by preparing meals in my room at least part of the time. But there was no way on earth I would prepare meals in this place. It was filthy dirty. I had to wash the counters, sinks, tables, microwave, shower, even the closet rod, light switch plates, lamp knobs, door knob, air conditioner controls, refrigerator door handle, refrig door, and refrig interior, etc. etc. I had to wear shoes the whole time because the floor was disgusting - even had caked glop in several places - and there was at least one sharp metal piece on the floor (see the picture); thankfully, I saw it before stepping. But obviously, no one had vacuumed. The window air conditioner was behind a full curtain (which trapped the cool air) so I had to move the curtain out of the way. Stupidly, I used my bare hand to do so. The curtain was so dirty it actually left dark streaks on my hand. I had to close the curtains again to have privacy at night due to the configuration (see picture). I took pictures and went down to the lobby. I asked for a way to contact the owner. The nice man at the counter said, quite candidly, “I get it, but the owner doesn’t care.” The next day, there was a different man at the counter, so I asked again to contact the owner. This second man (not nice at all) asked why and I told him. I tried to show him the pictures but the guy refused to look. He wouldn’t give me a way to reach the owner, either. He said I could change rooms but I had spent about 90 minutes cleaning the room I was already in, and nothing indicated any other room would be different. I explained that to this second man, and he said that if I didn’t want to change rooms, I should stop complaining. Seriously! On the second night, the toilet broke. The bowl filled with water and didn’t recede. I called down to the lobby to ask for a repair. The man on the phone said there was no one to fix it at that hour (it was about 7:15pm) so I’d have to wait until morning. I said I could not and would not; I would certainly have to use the toilet over the next 14 hours. The man said he didn’t know what to tell me. I told him if he didn’t get someone in to fix the toilet, I’d go down in the lobby and complain loudly about it, no matter how many people heard. Finally, the guy said he’d see what he could do, and would call me back. He did ‘t call, but after about half an hour, a man came to fix the toilet. He spent over an hour working on it, which included leaving twice to go get parts. Eventually, the repair was done. The man told me a piece of the mechanism had crumbled because it hadn’t been replaced in a long time. The repairman was a nice guy. He even rejected the tip I tried to give him. The location was excellent. A little noisy because restaurants were open late and there people and activity until at least 1:0

i enjoyed the hotel resort..Conveniently located in Richmond...Easily accessible to everything. Preferable to have a car. Sky train was avail , but we had our own vehicle. Resort fees includes the parking which is good compared to other hotels nearby that charges $50/night for parking. I definitely would recommend to stay here. Room sizes are large, good entertainment.

I have stayed here many times and find the hotel and amenities are perfect for my business travels. The excellent location across from Landsdowne Mall is perfect to stroll around and Skytrain is only 5 mins away.