Vik Hotels from JPY 51,086

"The two-bedroom apartment offered great value for money. The rooms were clean and hygienic. However, the living room was too spacious, so the heating wasn't sufficient. The master bedroom had an extra heater, but the small bedroom didn't. The bathroom door couldn't be kept open, making the bathroom very hot. On the plus side, it had a washing machine and a dryer, which is incredibly important for self-driving tours! The kitchen was well-equipped, though it lacked cooking oil. The location was right in the town center, directly opposite a supermarket."

"The good: - Breakfast was very good! - Room and bed was warm. - hot water shower works almost instantly. - Netflix and Amazon Prime available on the TV. Can be improved: - toilet slide door emited loud screeching sound which was annoying. - poor sound isolation between floors, we stayed on the ground floor and we could hear stomping the whole night. We feedback this to the hotel staff but was just given a “I cannot do anything about it” face and a shoulder shrug which clearly indicated they did not have the intention to do anything about it. - phone in the room was not working, staff had to reboot it as they said it’s a common issue. - the air vent in the bathroom stopped moving after sometime, was told to turn it off and on again to make it work again. - we checked in the same time as another couple at the reception, we overheard that they got a complementary room upgrade from the standard room (same as us). We asked if we would be upgraded as well, staff just told us that it depends on the amount we paid for the room. But clearly we booked the same standard room? Overall: Room rate was on the high side and much was expected but the condition of the room and service were under delivered."

"The hotel has an aurora wake-up service. We saw the aurora. The facilities are OK, but the noise is loud if it is windy."

"Everything was fine, as described on the website. The only problem was the online check-in, as the message didn't arrive. This was resolved because the address on the website is that of the nearby hotel, which also owns the cottages."