"I'd give this hotel 10 stars! The service, food, and atmosphere were all incredibly professional and attentive. We visited during the off-season, and yet the quality of service was absolutely top-notch, which we really appreciated. One evening, we got back around 10 PM, and they waited until we confirmed we weren't going to use the hot springs before turning off the lights. The open-air hot spring was so relaxing!"

"Very good"

"We arrived at noon, but the hotel immediately checked us in because we had some transportation issues when we left. The front desk service was excellent; they helped us check our transportation information, spending a full 1-2 hours to resolve the problem. We were extremely grateful and touched by the hotel's busy schedule and assistance, which allowed us to smoothly connect to Matsumoto! The hotel is spacious and the food is delicious. Breakfast and dinner are buffet style, with all-you-can-eat crab legs. The food is plentiful and everyone, adults and children alike, loved it! We stayed for two nights and even went stargazing in Achi Village. The hotel provided shuttle service for both trips! Our room was a corner room with good natural light and was spacious. The onsen (hot spring bath) was also very comfortable. Highly recommended!"

"Very nice hotel in the star gazing area Aichi. Though little reviews, we went to stay and greeted warmly as we were the only tourist. Dinner was sumptuous. Room was great though bit small. Onsen was a plus with star gazing opportunities at night. Overall, recommended high CP!"

"Very nice services. Facility is clean. Staffs are very n8ce and helpful."

"Some of the food can be even better"

"Traditional Japanese hotel. Good hospitality good service."

"My husband and I are enjoying staying at a hot spring inn. This time, we stayed at Esan-san, a 5-star inn. The first thing I noticed was that all the staff were young. Recently, hot spring inns are often staffed by older people and foreign trainees, but it's rare to see an inn with so many people working so hard to serve customers, so I hope they will try harder. The old inn itself seems to be in the process of being renovated. The hot spring and the room were clean and nice. For meals, we had food cooked by the hearth in a private room, but it was a bit unsettling because we had to grill it ourselves, and it was a bit disappointing that there was no rice. Rice is better than oyaki. If I visit again next time, I would like to have a kaiseki meal. For breakfast, I had a second helping of rice and it was delicious. I thought it was good for the price. There was no welcoming or seeing off, which felt a bit lonely, but it might be okay since you don't have to worry about anything."

"Terrible! Not recommended! One night's stay included two meals. Dinner was extremely salty; the pan-fried fish was incredibly salty and had many bones, making it inedible. I had to drink water constantly after dinner. All public spaces in the hotel were poorly lit, dark, and lifeless, greatly spoiling my vacation mood! The staff were polite and tried their best to explain using iPads and body language."