Hotels near Walmart Supercenter, Albuquerque

We booked a King suite for 2 adults and 1 child and were put in the “Tower” area Rm#391 of the Hotel. The parking lot for this area sits behind a vacant commercial building that has some sketchy looking people hanging around, Drugs? ************? Homeless? were our first thoughts, the chain link fence that divides the properties is leaning over in spots giving the appearance that it has been climbed over several times and there appeared to be several vagrants in the area on the streets. We booked here for the use of the hottub which was not working and was told that the jets quit working the night before, which I have my doubts as this property is in desperate need of attention from the maintenance department. The outdoor lock of the tower building that you need your key card to enter is damaged and loosly hanging on the wall and the key card would not open it. Upon not being able to enter and reporting to the front desk they were already aware and said that it can be very temperamental. So we had to enter through the lobby and walk through “the maze” to get to our room. The walls throughout the property have several areas that need attention to cover the damaged paint that lend to the appearance of an old, tired, run down hotel. The sheets on the bed appeared clean. But the room itself needs attention. The bathroom ceiling was badly water damaged with pieces hanging down that was covered up with paint and deep scratches on the wall above the toilet. The corners of the floor in the bathroom need attention as they are collecting dirt and debris. The carpet in the bedroom is very old, loose and rippled creating a tripping hazard. The window sheers had two large vertical tears and several burn holes. The wall paper is separating in several areas and peeling away from the wall most notably in the upper corner of the bedroom. There were no visible outlets or charging stations near the bed. While searching for an outlet for my husband’s bi-pap machine we accidentally pulled the the very heavy oversized headboard off the wall thinking it would move with the bed. The headboard was only attached with two small screws that were easily pulled out of the wall. We immediately called the front desk to alert them of the accident. (Apparantly we’re not getting back the $100 deposit) The kitchenette area of the suite has very worn out cabinets, the vinyl flooring sounded and felt sticky when walking on it. There was a table in the suite but no chairs to sit at. There was no bedding or pillows in the closet for the sofa bed (we fell asleep and our 17yo daughter didn’t realize she could open the sofa bed even though she was told; but a pillow and bedding in the closet would have helped. Overall very dissapointed with the 1 night accomodations at the “Resort” rate of $463 +$100 deposit. This property appears to be an old Holiday Inn Suites that had some new paint slapped on it and they called it good. Would not recommend this property and will NEVER stay here a

Not such a great location however all employees were very nice and went out of there way to make you happy.

We had not planned to stay at this hotel but after staying at another Heritage Hotel it was top on our list when we found that our return flight home was canceled. I booked online very early since the reservation center was not open at that hour in the morning. (5 am) I had remembered seeing the hotel previewed on the heritage channel during our stay at The Inn and Spa at Loretto earlier that week. Once we obtained our rental car and had some coffee we contacted the hotel and asked if we could drop off our luggage since there were a lot of alerts about car break ins at a lot of tourist locations. We were told that we could absolutely do that and to come right over. The valet attendant James took care of our luggage quickly and efficiently. We returned to the hotel around 2 pm to see if we would be able to check in early. Sarah at the desk was very kind and welcoming while briefly listening to our plight. She got us checked in early with swiftness and efficiency. The room was beautiful and extremely comfortable with every convenience we would need. Everyone was so kind, helpful, and welcoming even the hotel security Michelle who brushed the snow off our rental. Absolutely loved this hotel and can't wait to go back.

First the good: everyone was super helpful and accommodating, especially the ladies at breakfast. The made to order omelettes and pancakes were really good and the lady making them was so friendly and eager to please. The happy hour was also nice and the bar tender seemed to be a really good guy and was very efficient. The main desk staff were pleasant as well, no problems there. Here’s why I am giving 3 stars: The shower and shower curtain were not clean looking. The toilet bowl was the same way. I think it maybe just needs updated but it still left me with a gungy feel. Actually the whole Bathroom in general felt gross. Same with carpet. But here is the main reason why I would never come back: the water in the pool was so disgusting that I can’t even. There was no smell of chlorine or chemicals and the water was green and cloudy. Like real cloudy. So I thought it must be a saltwater pool so I swam but was still grossed out. The next day I asked the front desk if it was a saltwater pool which would explain the cloudiness and she said no it was chlorine. Girl, that pool hadn’t seen chlorine since like 1985. Ughhhhhhhh. So grossed out to be swimming in essentially dirty bath water. It was a busy pool. really hope the front desk clerk was wrong and if I find out it was a saltwater pool I will amend my review. But if this is correct, people clean up your pool!!!! So if you stay here, expect a great breakfast but stay out of the pool and don’t expect it to be a shiny and updated room because it is not. Or at least our room wasn’t. Yuck.

Customer service was good at check-in. We didn’t have much more interaction with staff after that (wasn’t needed). Took kids to swim in indoor pool, thought we’d soak in the hot tub, except hot tub was filled in with decorative rock and a large plant placed on top. Inside of the pool floor was a little dirty. We stayed in room 543 and our sliding glass door didn’t lock. Luckily we don’t have small kids that could be tempted to open it possibly creating an unsafe situation. Lobby area and conference center are nice and clean and updated - time to get rooms and pool area to match.

I would like to thank you very much, Lazy girl, who has given us a great help! Because of the cancellation of our flight (the first of four to return to Italy) we risked not to leave; he supported us in the telephone with the airline who found us on a previous flight. Managing the arrival clients for check in and we who have been ”parked” for 25 minutes at reception, Dezire has done her work in a nice way! 1000 GRACES...