Hotels near Yuva Zoo, Baku

Great location, varied breakfast, large room for average money

I stayed here during my stay in Baku and was really impressed with the hotel. The service at reception is warm, welcoming & helpful. The room was located on the 5th floor and well presented & very comfortable bed (which I needed as I was exhausted after sightseeing and travelling from neighbouring Georgia). The breakfast is plentiful and the hotel is located 5 minutes walk from Nizami Street & 15 minutes to the seafront. I would stay here again!

Stayed in this hotel twice. Excellent location near the promenade. No settlement problems. The hotel staff always met at the entrance and accompanied to the room, personally explained everything. Clean, light, pleasant apartments with everything necessary. It was nice to have a balcony on which you could sit and enjoy the excellent view.

Very clean and beautiful needs extra star . Excellent breakfast and nice lounge and beautiful view from front to on-look to beautiful park.

I am still in this hotel and expects to check out next day. First thing first, I booked 2 nights and the first room they allocated was 323. Noisy from karaoke or band till 11.30Pm even with soundproofing. The bed, kingsize but on the right side sank and if you were to roll to the left side you will feel it feels higher and also the design of the toilet is atrocious seemingly clean at a glance but look closer. The toilet hanger is so high up only tall people can reach the towels. I feedback and was given another room 325. It was better but cleanliness of toilet is still substandard. Next, I checked out after the 2nd night when I queried if I could stow my luggage in the hotel to stay in Sheki for 1 night. They accepted to store my luggage. The day after, I return to check in again for 1 more night and this is my last night in this country. When I enquired with the reception about my luggage, he went out of the reception went to the lobby corner and pull my luggage. I was horrified to see all these while it was not stowed properly in a store room but pushed at one corner of the hotel lobby out in the open where there is a lot of traffic. When enquired with the staff why is this so, he did not response and looked *****ic at me. When I arrived from Tbilisi I had encountered attempted theft from tbilisi airport and now this. This is too much stress for a holiday. The reason for choosing this hotel is because they are near the old city and they have a lift. Find elsewhere they have no regards for people's property.

I don’t normally take the time to review places but considering that they market themselves as a 5 star hotel I want to make sure other people considering this hotel know what to expect at least. For context We stayed in this hotel for a week as a family (2 kids) in a connecting family room. First off when we arrived and checked in, the guy at reception said they would check our documents and to please wait in their restaurant. We ordered some drinks and waited. Meanwhile suddenly they start blasting Indian music so loud in the restaurant (it was only us and another family there) that we had to go ask them if they could please turn it back down again. I don’t know for who or why they put the music on so loud. This also happened when we ate breakfast one morning. After maybe 20 minutes we went to ask reception how check in was going and were only told that “they were checking”. We decided to go and get some late lunch since we didn’t know how long we needed to wait for them to “check” whatever they were checking. If the room wasn’t ready, it wouldn’t have been a problem if they simply said so and gave us a time frame for when it would be ready. But this was a taste of the service to come unfortunately. We had a connecting family room that had one bathroom to share. The master bedroom had only a window which was a small and by the ceiling facing out into the hallway (so no external window) which meant it was like sleeping with lights on all night as the hallway light were always on. In this case perhaps a curtain for that window would be good or installing sensor lights in the hallway so the light isn’t on unless someone is there. The rooms were SO warm and when we went to check about the air conditioning they told us it wasn’t working or they didn’t have it. (Not sure which was the correct answer) They couldn’t give us a straight answer. They told us the heating had been on the night before but that they had now switched it off and allowed for “air” instead. So whatever control you have in your room is basically useless. When we asked if they could allow for the air conditioning to be turned on they just told us they would sort it out but nothing got done. We had to sleep with the only external window open during the night so at least our kids could be more comfortable. Other important things to note - we got 2 towels for 4 people. We asked them to bring 2 more which wasn’t done. Only when we saw a cleaner outside in the hallway one evening (3 nights into our stay) did we get 2 more. - there was no cleaning the whole week. We asked for more water, asked if someone would come to at least remove the garbage and they told us they would send someone but never did. - as shown in the photos, one of the single beds was broken underneath. - several sheets/duvet covers were broken, one example shown in the photos. - there was cigarette burns on the double bed headboard despite it being a non-smoking room. Shown in photos. Also the bathr

I stayed at a corner suite with incredible view of city and sea. Hotel has several restaurants, bars and a spa. One thing is missing at this hotel which is service level. Im not completely sure if its locals attitude or training but most employees need serious work to match the hotel status. Front Desk in general are the most well trained team, however I went to the main restaurant once and it was horrible from the receptionist to the working team. Another disaster team serves at Bar19. Hostess nor bartender had no clue what screw driver cocktail was and didn’t bother to even google it!!! Bar team seamed completely clueless and lost. Spa receptionist is very unprofessional she just wants you to cancel instead of selling packages! Hotel itself is iconic property but it lacks vibe and class. I hope it will only gets better next time I visit Baku.

The front desk were reluctant to provide additional water bottles. I had the family suite booked and still they were reluctant to provide more than 2 bottles of water which was pretty annoying. The breakfast area was too crowded and I guess to address this the breakfast timing should be 7:00 to 10:30, closing up at 10:00 is making it too crowded between 9:30 and 10:00 and the moment it is 10:00 you will find the restaurant people winding and talking all things inside. Too much chaotic and rude.

The hotelnonly minus point is location that it's between airport and city. Other then that nothing negative. Excellent rooms., great ambiance , amazing service, superb facilities. Gym spa sauna steam Hamam tempreture controlled swimming pool, jacuzzi. nice breakfast. Special mention is the Duty manager Mr. Togrul , he is just perfect in his job role and really looks after the guest very well. Always smiling snd always looking for customer first policy. Hotel is perfect if u arevtraveling for Meeting Incentives conference event . U can rate it as Deluxe 4 star level.

Helpful Personl, Wonderfull Hotel During my stay everything was perfect.Nice and comfortable rooms, small but sweety terrace and tasty meals. There is a small terrace in outside for drink something in the morning so felling better.Breakfast more turkish meals and snacks. Speacial personal so friendly and helpfull. Hotel near H.Aliyev international airport.