Explore honest ratings and real traveler reviews to help you find the perfect stay.
Posted on Apr 17, 2026
Guest User
Pros:
Great location – less than a 5-minute walk to the night market, which was super convenient. The reception area is gorgeous and makes a great first impression. Toiletries were excellent – good quality and not locked away like in some other hotels, and they smelled really nice. The rainforest shower was a standout – absolutely loved it. The rooftop bar is a vibe, with $9 margaritas and tacos, which was a great bonus.
Cons:
The room had a musty smell, and there was no window to let in fresh air, which made it feel quite closed in. The sink trap also had a strong unpleasant smell, and the cushions in the room didn’t smell fresh either. We booked for 4 people, but housekeeping only provided 2 towels daily, so we had to request more every day. The pool is quite small, and the chlorine levels seemed very high – it irritated and burned our eyes, and we ended up having to visit a pharmacy.
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Price per night from:€202
Posted on Jul 10, 2026
RunfeishenghuoThe rooms aren't as new as the ones in Railay, but the suite's terrace offers a great view. The pool is decent too, and the location is convenient. The front desk staff are friendly and can speak Chinese. The surrounding area has excellent amenities, making it easy to find food, drinks, and entertainment anytime, anywhere.
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Price per night from:€225
Posted on Jun 7, 2026
Guest UserAlthough the hotel has been open for a while, the rooms are well-maintained and don't look old or dated. It's only about a 5-minute walk to the Reef Fleet Terminal, which is really convenient for taking a cruise to the Great Barrier Reef – you can even sleep in a bit longer in the morning!
Since breakfast wasn't included with the room, we added it for two days when we checked in. It was around $40-something per person. I have to say, the breakfast was pretty mediocre, both in terms of variety and taste. Even the tables and chairs weren't as well-kept as the rooms; the chair I sat on was wobbly.
Overall, the hotel is pretty good. The location is convenient, and the rooms are comfortable. There's a decent Italian restaurant on the way to the terminal too.
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Price per night from:€206
Posted on Mar 27, 2026|Superior City Mountain View Twin Room
XiaoxinI didn't expect to find such a great value hotel in Cairns! There were five of us, and we stayed for four days. The service was excellent, and the breakfast was incredibly rich and varied. The swimming pool downstairs was also fantastic, and they even had a hot tub. If I ever get the chance to visit again, I'd definitely choose this hotel.
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Price per night from:€152
Posted on Dec 19, 2025|Urban Twin
Fay YangThe room layout was cozy, and the room service was quite good. The pool was beautiful, and the food was also nice. The hotel is within walking distance of the city center. On a side note: avoid the trendy pasta restaurant Vila Romana (pictured in Figure 4). We're from Melbourne, and they thought we were tourists from China. An old man who spoke some Chinese kept trying to rip us off and was vague about wanting a tip. Figure 3, IMM Thai Cafe, was delicious; we ate there three times, haha.
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Price per night from:€280
Posted on Jun 29, 2024|Internal Room (No Window)
jisen324Facilities were modern, staff was friendly, location was optimal. The view was a bit misleading (the window doesn’t really have a view) but overall nothing to complain about.
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Price per night from:€158
Posted on Feb 23, 2026|Superior Queen With View
XHDmamaChoosing The Benson Hotel for my Cairns trip was a brilliant decision! The location is absolutely superb – super close to the airport, just about a 15-minute taxi ride. It’s also only a 10-minute walk to the Lagoon Pool and the Marina, making it incredibly convenient for an evening stroll along the waterfront to the pool for a swim, or heading to the Marina to catch the sunset.
The surrounding area is incredibly well-equipped too: right outside the hotel, you’ll find a huge variety of restaurants, from local seafood specialties to Asian cuisine, so you can try something new every day. There’s also a large supermarket nearby, perfect for grabbing fruits, snacks, or travel essentials. Shopping here gets full marks!
The hotel rooms are spacious and bright, with all the amenities you could need, including air conditioning, making it feel just as comfortable as home. The front desk service was exceptionally thoughtful and attentive; they patiently recommended nearby attractions and restaurants, and any issues were resolved quickly.
In short, this stay far exceeded my expectations. I will definitely choose The Benson Hotel again on my next visit to Cairns! I highly recommend it to anyone looking for convenient travel and comfortable accommodation – you won’t be disappointed!
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Price per night from:€157
Posted on May 24, 2026
Guest User
Afternoon, as I'm a regular customer, my stay at your accommodation is very customer caring which is why I feel more comfortable there. It has everything I required, especially when I'm on a FIFO that it can be very tiring for me to drive home to Yarrabah especially when you're sitting in a plane for an hour & a half. So be sure & ready for another booking for another overnight cap with the usual another Sunday overnight stay followed by another 2 night (Friday, Saturday) again, great work Team Balaclava Hotel for making my stay very comfortable, yours sincerely Cornelius.
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Price per night from:€77
Posted on Jul 21, 2024|Standard Room
califragile
The room facilities are relatively old and the lights are dim.
Slippers and toothbrushes are not provided. Shower gel and shampoo are of poor quality.
The room was on the first floor and there was noise. It should be the sound of the air conditioner engine or other machinery.
The breakfast is simple and does not provide the delicacies of various countries. It only has bread, fruits and some drinks.
A separate deposit of 50 AUD is required upon check-in, or 100 AUD in cash.
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Price per night from:€123
Posted on Feb 7, 2020
李
The only regrettable hotel in Australia and New Zealand.
Let me talk about the advantages firstly: it is close to the beach, only a few minutes walk, you can walk, no beach, and the sea water is cloudy. Walk to the city center for about half an hour and there are buses.
Besides the disadvantages: the hotel is old, the Wi-Fi signal is often not available, the room is crammed, the kitchen operation table is next to the bed, and you have to be very careful when washing. There was also a striking warning-1,000 fines for triggering a smoke alarm. The swimming pool downstairs was completely unused, with leaves and unknown objects floating in it.
The most frustrating thing is that the ants on the wall are all in the tea cup after returning for a while. At night I crawled into my neck!
Will not go again.
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Price per night from:€117