4-Star Hotels in Cairns

The rooms were clean, but very small with low ceilings. Upon arrival, there was only one small carton of milk in the fridge, perhaps because the room was prepared earlier, for which I'm very grateful to the front desk staff. A big plus is the hotel pool, which has a sandy entrance on one side. However, the pool is shallow, so adults need to be careful not to scrape their feet on the rough bottom. Late check-out is available for an extra fee, which is very convenient if you're traveling with children and have a late flight. The airport is just 10 minutes away. Cairns Aquarium is nearby, and there's a large shopping center three blocks away. The promenade is two blocks away. Overall, it's good value for money, but don't expect perfect cleanliness or service.

I accidentally booked this hotel and found out it was non-cancellable when I tried to cancel, so I had no choice but to stay. Overall, it was okay; the room was a bit small but quite tidy and clean. The front desk staff were very friendly. The restaurant was under renovation during our stay, so we were given vouchers to have breakfast at the hotel across the street. Clearly, for an extra AUD$80 a day, we could have stayed somewhere much better. The hotel hallways had no air conditioning and were very stuffy and hot. However, there was a free coffee machine downstairs with complimentary coffee. The swimming pool looked dirty though, and no one was using it. The location is a bit far from the Reef Terminal, about a 17-minute walk.

The room facilities are probably on par with a 3-star hotel in China. It's a bit closer to the airport, and a taxi ride there costs around $22. We stayed here for one night and didn't use the hotel pool. There was a singer performing in the bar that evening, and it was really nice to grab a beer and listen to the music. One of the elevators made a surprisingly loud noise when it opened, which was a bit startling.

The Heritage cairns was very hard to find, as all signs have been removed or painted out. It is in quite a good location, being 2 blocks back form the Esplanade in Cairns Central. It is not a new property but was clean and tidy. It would be suitable for short stop overs but not really for long stays, however its modest cost reflects that it is not a new flashy hotel. There is a good continental breakfast available for $18, which I think is good value. The rooms also include a kettle with tea and coffee, milk and biscuits supplied. The one omission was a hair drier that most women would want. I found the staff very helpful and answered any questions I had.

The unit is adequate for my family of six for a 3-night stay. Basic necessities are generally met, and the overall stay was acceptable. However, there were several maintenance and usability issues that affected comfort. Some air-conditioning remotes were faulty or missing batteries, requiring us to swap between rooms to find working ones. The telephone/RJ45 connection head was also broken and left dangling, with wiring not properly connected, which gave a poor impression of upkeep. In terms of sleeping comfort, the beds are quite soft and the pillows offer very little support. The positioning of the electrical wall outlets behind the bed also made it inconvenient, as we had to shift the bed forward to access the sockets. For kitchen use, it would be helpful to provide basic dishwashing supplies such as a small bottle of dishwashing liquid and a sponge, especially when only a few items are used in the dishwasher. On a positive note, the bathroom facilities are in good condition. Water pressure is strong and hot water is consistently available, which made showers comfortable. Overall, the stay was acceptable, but there is clear room for improvement in maintenance and basic guest amenities.

This is the best value accomodation in Cairns in my experience, Ingrid the receptionist was very friendly and helpful I arrived early and they still checked me in and gave me a free upgrade from a standard room to an apartment, the location is excellent only a very short walk to the esplanade and amazing restaurants, free private parking available (although it is limited to availability) I think this will be my preference for staying in Cairns city from now on.

There is no breakfast, the room is large and clean, can accommodate 4 people, one large bed and two small beds, the bed is very comfortable, the room can also cook, and the kitchenware is full. The location is excellent, it is very convenient to be close to the supermarket and the seaside. The old lady is very nice and welcoming. Next time you stay in Cairns. Oh, forget to say, the cat is so cute!

The location was excellent. It was close to the ferry terminal, just a few seconds' walk from the Esplanade public pool, two minutes from the night market, and across the street from a supermarket—it was a fantastic location. However, apart from the location, the only other positives were the water dispenser next to the front desk, the ability to smoke on the balcony, and the ability to watch YouTube and Netflix on the TV in your room. The only negatives were the sheets and towels, which were unsanitary. The towels were stained and smelled bad, and the sheets smelled damp. The bathroom shower had incredibly weak water pressure, making it take a long time to rinse. The drainage was so poor that I asked the front desk for a replacement, and they fixed it while I was out, which improved it, but I still wish they'd done something about the water pressure. The on-site pool had a jacuzzi, but it wasn't very warm and wasn't very good. While the daytime staff were generally friendly and nice, the elderly man who came at night was overbearing and never smiled, which I found annoying. Having lived in Australia for about a year, I thought my English skills were good enough, but even after listening to him twice I still didn't understand what he was saying, and when I asked him to repeat himself he said ”That's enough,” and then ended the conversation. To be honest, it made me feel uncomfortable. I remember not being so dissatisfied when I stayed at the nearby Mantra Trilogy a long time ago. I don't have any plans to go to Cairns for a while, but I don't think I'll choose this hotel again. Thank you to the staff for your kind assistance.

The room facilities are relatively old and the lights are dim. Slippers and toothbrushes are not provided. Shower gel and shampoo are of poor quality. The room was on the first floor and there was noise. It should be the sound of the air conditioner engine or other machinery. The breakfast is simple and does not provide the delicacies of various countries. It only has bread, fruits and some drinks. A separate deposit of 50 AUD is required upon check-in, or 100 AUD in cash.