4-Star Hotels in Cairns

I accidentally booked this hotel and found out it was non-cancellable when I tried to cancel, so I had no choice but to stay. Overall, it was okay; the room was a bit small but quite tidy and clean. The front desk staff were very friendly. The restaurant was under renovation during our stay, so we were given vouchers to have breakfast at the hotel across the street. Clearly, for an extra AUD$80 a day, we could have stayed somewhere much better. The hotel hallways had no air conditioning and were very stuffy and hot. However, there was a free coffee machine downstairs with complimentary coffee. The swimming pool looked dirty though, and no one was using it. The location is a bit far from the Reef Terminal, about a 17-minute walk.

This place is perfect for long-term stays or for those renting a car! ♥ I stayed in a room with a kitchen and washing machine because I wanted to cook with local ingredients in Cairns. There's a Coles (supermarket) nearby, so I had no trouble finding food and drinks. The glasses, cups, cutlery, pots, rice cooker, and various cooking utensils were all perfectly stocked. 🤗 Things I brought from Japan for the kitchen: ↓ Chopsticks, plastic spoons, forks Salt, pepper, herb salt Yakiniku sauce Dressing (small convenience store size) Wakame soup (instant) Wasabi Cooking oil Mentsuyu (noodle soup base) Dish soap About 20 small garbage bags for food waste About 20 plastic bags that can hold two 2-liter bottles Alcohol wet wipes (25 sheets) *Can be used for cleaning 🫩 Things I didn't particularly use: ↓ Plastic spoons and forks 🥲 Things I wish I had brought: ↓ Sponge Steel wool Instant miso soup (I had it ready but forgot to bring it 😣) 👙 Regarding the Pool 🌴 There are 3 pools, one of which is heated. Please bring towels from your room. Regarding Trash. There's a trash disposal area near the entrance. No sorting is required, so just put everything in. 🫙🥫🍎🐟️ 🚘️ Regarding Parking 🚙 The rule is to park wherever there's an empty spot. What if there's no space? (lol) It was crowded, but I managed to find a spot. 🧺 Regarding the Washing Machine 👕👖 I brought gel laundry detergent pods. I did laundry twice during my 5-night stay. There wasn't a dedicated place to hang clothes on hangers, but I managed to dry them somehow. There were some drying options, but not enough. I think there were about 12 hangers in the room. At check-in, there was a Japanese staff member at reception, which was a great help. 💆 Reception hours are Mon-Fri 7 AM - 7 PM. I forgot the weekend hours. 😓 *As mentioned above, early check-in is not possible, so for those arriving early in the morning, I recommend staying one night at a hotel that offers early check-in.

Great location in CBD, short walking distance to Wharf for most activities, restaurants and food outlets. Apartment is quite spacious, 1 bedroom with ensuite and extra bathroom and equipped with all kitchen appliances, dishwasher, washing machine, dryer, iron etc. Service was ok as reception/service was mostly not available due to public holidays, didn't need much of service as such. An unpleasant experience when found dead cockroach on arrival and live cockroach few times during the stay, otherwise apartment was quite clean.

The location is excellent, about a 5-minute walk to the ferry terminal. There are also many supermarkets and restaurants nearby, and both the Kuranda Railway station and the weekend market are within walking distance. There were two Japanese women at the front desk when I was there. They were very kind and helpful, which made me feel at ease (though they might not always be there). The lounge space on the second floor was also great for taking a short break or organizing my luggage before leaving. I had a room with a balcony and could see a beautiful sunset. The facilities felt a bit old, but overall, I think it was a good stay. For Australia, it offered great value for money and contributed to a wonderful trip.

The unit is adequate for my family of six for a 3-night stay. Basic necessities are generally met, and the overall stay was acceptable. However, there were several maintenance and usability issues that affected comfort. Some air-conditioning remotes were faulty or missing batteries, requiring us to swap between rooms to find working ones. The telephone/RJ45 connection head was also broken and left dangling, with wiring not properly connected, which gave a poor impression of upkeep. In terms of sleeping comfort, the beds are quite soft and the pillows offer very little support. The positioning of the electrical wall outlets behind the bed also made it inconvenient, as we had to shift the bed forward to access the sockets. For kitchen use, it would be helpful to provide basic dishwashing supplies such as a small bottle of dishwashing liquid and a sponge, especially when only a few items are used in the dishwasher. On a positive note, the bathroom facilities are in good condition. Water pressure is strong and hot water is consistently available, which made showers comfortable. Overall, the stay was acceptable, but there is clear room for improvement in maintenance and basic guest amenities.

This is the best value accomodation in Cairns in my experience, Ingrid the receptionist was very friendly and helpful I arrived early and they still checked me in and gave me a free upgrade from a standard room to an apartment, the location is excellent only a very short walk to the esplanade and amazing restaurants, free private parking available (although it is limited to availability) I think this will be my preference for staying in Cairns city from now on.

I expected much better from a hotel carrying the Ramada name. We arrived just after midnight, exactly as we had advised the hotel in advance. To our surprise, the entrance gates were locked. There was a phone number on the gate to call for assistance, but despite repeated calls, nobody answered. We could see reception from outside, and could clearly hear the phone ringing, but there was no one there to help. After standing on the roadside for around 15 minutes with two tired children in the middle of the night, I ended up climbing over the locked fence just to unlock the gate from the inside so my family could enter. Once inside, we rang the reception bell several times before anyone appeared. Around 20 minutes later, the receptionist (a gentleman with long hair) eventually arrived. Rather than apologising for leaving a family locked outside at midnight, he simply said he had been ”dealing with something”, that there were ”100 guests and just him”, and told us, ”you need patience.” Those are his exact words. I appreciate that staff can be busy, but this was a complete failure of customer service. An apology would have gone a long way. Instead, we were met with rudeness and a dismissive attitude. It was one of the worst customer service experiences I have encountered. The hotel itself was also disappointing. The photos on the website appear to be either very old or heavily enhanced. The grounds look nothing like the promotional images—there are no palm trees as shown, and the swimming pool sits right beside the car park, giving it a very different feel from what is advertised. The one major positive is the location. It's within easy walking distance of the city centre, which was extremely convenient. Unfortunately, because of the poor customer service on arrival and the misleading impression created by the website photos, I would not choose to stay here again

The room facilities are relatively old and the lights are dim. Slippers and toothbrushes are not provided. Shower gel and shampoo are of poor quality. The room was on the first floor and there was noise. It should be the sound of the air conditioner engine or other machinery. The breakfast is simple and does not provide the delicacies of various countries. It only has bread, fruits and some drinks. A separate deposit of 50 AUD is required upon check-in, or 100 AUD in cash.

That was lovely place!🌺💆🏻♀️😊 We love it. Very affordable! There is a pool as well. Very close to fast food and petrol station. Also just 5 mins away from the airport. ✈️