Explore honest ratings and real traveler reviews to help you find the perfect stay.
Posted on Feb 19, 2026|Hilton Deluxe King Room
ShenxianshengThe hotel facilities are a bit dated, but it wins on brand and location, right next to the pier. Boarding boats, jet skis, and the Nautilus helicopter 🚁 are all within walking distance, and the night market is also very close. We checked in with three people, and the front desk said that a 15-year-old child would be charged extra for an additional bed. However, the front desk only collected the money and didn't inform housekeeping to add extra slippers and towels. The service awareness needs improvement. When the extra bed was added, the housekeeper moved the main bed in the room, revealing a dirty carpet underneath that hadn't been cleaned in a while. I have to criticize the hotel for this. Neither of these issues should be mistakes made by a Hilton brand.
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Price per night from:€171
Posted on Dec 14, 2025
J小米
I accidentally booked this hotel and found out it was non-cancellable when I tried to cancel, so I had no choice but to stay. Overall, it was okay; the room was a bit small but quite tidy and clean. The front desk staff were very friendly. The restaurant was under renovation during our stay, so we were given vouchers to have breakfast at the hotel across the street. Clearly, for an extra AUD$80 a day, we could have stayed somewhere much better. The hotel hallways had no air conditioning and were very stuffy and hot. However, there was a free coffee machine downstairs with complimentary coffee. The swimming pool looked dirty though, and no one was using it. The location is a bit far from the Reef Terminal, about a 17-minute walk.
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Price per night from:€165
Posted on Mar 12, 2026|Two Double Beds Standard Sea View
Guest UserWe stayed here for a couple of nights. The staff were very welcoming and always willing to help with anything, which was a real positive — truly 5-star service from the team.
Unfortunately, the housekeeping was disappointing. Some cups in the room had lipstick marks on them, and the shower gel bottles appeared to be mostly filled with water rather than gel, although this was rectified immediately after mentioning this to the reception.
The hotel is about a 20-minute walk into town. There is also a bus stop near the hospital with a bus running roughly every hour. The hotel provides a shuttle service to the center, but it only operates at 8:30 AM, 9:30 AM, 4:00 PM, and 4:30 PM, so the schedule is somewhat limited.
There aren’t many dining options nearby other than the hotel restaurant, and the food there was not particularly good. Your best option is to head into town, where there are plenty of restaurants to choose from.
The hotel itself feels quite dated and could benefit from renovations. For example, the hairdryer was broken, the sink was cracked, and the shower looked old and worn.
On the positive side, the sheets and towels were clean, and pool/beach towels are provided. The pool/Jacuzzi is clean. Overall, I would recommend staying here and an very happy with my stay.
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Price per night from:€166
Posted on Mar 1, 2026|Superior King Balcony Room
SuperDave37⭐️⭐️⭐️⭐️⭐️ 5‑Star Review: Pacific Hotel Cairns
We had an excellent stay at Pacific Hotel Cairns. Max at the front desk was outstanding—warm, attentive, and genuinely helpful from the moment we arrived. Mila was also wonderful and made us feel very welcome.
Our room was clean, spacious, and brightly lit, with a comfortable layout and a balcony that opened to lovely views. The location couldn’t be better: easy walking distance to major tour departure points, the Esplanade, and many great restaurants. The convenience of a self‑service laundry room was another big plus during our travels.
Overall, this hotel delivered comfort, convenience, and exceptional service. Highly recommended for anyone visiting Cairns.
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Price per night from:€167
Posted on May 4, 2026
little_beeAn absolutely fantastic hotel! Right downstairs is the pier, super convenient for joining day trips to the Great Barrier Reef. It's just a 5-minute walk to the Lagoon and a 10-minute walk to the night market and restaurants. They provide complimentary water. The room is very spacious, with both a bathtub and a walk-in shower, and the balcony directly overlooks the ocean. They offer a complimentary happy hour from 5-7 pm with unlimited soft drinks, beer, and red/white wine. The afternoon tea and breakfast offerings change daily. For breakfast, you can also order additional egg dishes like eggs Benedict. The pool is huge, the only downside is that it's unheated, but it seems like many hotels here don't have indoor or heated pools.
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Price per night from:€198
Posted on Feb 24, 2026
HazelS
Great hotel at a great price. Big, clean room with a lovely balcony overlooking the pool and garden. The pool was also great and refreshing.
Walking distance to all restaurants and major shops.
They make good coffee in the hotel bar too!
They don’t clean your room for stays of less than 7 nights, but we were able to get clean towels daily if we wanted them.
Friendly staff and overall a great home for us while we visited Cairns!
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Price per night from:€171
Posted on Jun 22, 2026
Salted BroadbeansThe unit is adequate for my family of six for a 3-night stay. Basic necessities are generally met, and the overall stay was acceptable. However, there were several maintenance and usability issues that affected comfort. Some air-conditioning remotes were faulty or missing batteries, requiring us to swap between rooms to find working ones. The telephone/RJ45 connection head was also broken and left dangling, with wiring not properly connected, which gave a poor impression of upkeep. In terms of sleeping comfort, the beds are quite soft and the pillows offer very little support. The positioning of the electrical wall outlets behind the bed also made it inconvenient, as we had to shift the bed forward to access the sockets. For kitchen use, it would be helpful to provide basic dishwashing supplies such as a small bottle of dishwashing liquid and a sponge, especially when only a few items are used in the dishwasher. On a positive note, the bathroom facilities are in good condition. Water pressure is strong and hot water is consistently available, which made showers comfortable. Overall, the stay was acceptable, but there is clear room for improvement in maintenance and basic guest amenities.
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Price per night from:€95
Posted on Feb 8, 2026
Guest User
Front counter were friendly and accommodating. Location was close to everything.
Facilities and grounds were well kept. Just didn’t like having to take used towels down and hand them to reception and exchange for clean ones.
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Price per night from:€176
Posted on Feb 2, 2026
Anonymous User
The location was excellent. It was close to the ferry terminal, just a few seconds' walk from the Esplanade public pool, two minutes from the night market, and across the street from a supermarket—it was a fantastic location.
However, apart from the location, the only other positives were the water dispenser next to the front desk, the ability to smoke on the balcony, and the ability to watch YouTube and Netflix on the TV in your room.
The only negatives were the sheets and towels, which were unsanitary. The towels were stained and smelled bad, and the sheets smelled damp. The bathroom shower had incredibly weak water pressure, making it take a long time to rinse. The drainage was so poor that I asked the front desk for a replacement, and they fixed it while I was out, which improved it, but I still wish they'd done something about the water pressure. The on-site pool had a jacuzzi, but it wasn't very warm and wasn't very good. While the daytime staff were generally friendly and nice, the elderly man who came at night was overbearing and never smiled, which I found annoying. Having lived in Australia for about a year, I thought my English skills were good enough, but even after listening to him twice I still didn't understand what he was saying, and when I asked him to repeat himself he said ”That's enough,” and then ended the conversation. To be honest, it made me feel uncomfortable.
I remember not being so dissatisfied when I stayed at the nearby Mantra Trilogy a long time ago.
I don't have any plans to go to Cairns for a while, but I don't think I'll choose this hotel again.
Thank you to the staff for your kind assistance.
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Price per night from:€183
Posted on Jul 21, 2024
califragile
The room facilities are relatively old and the lights are dim.
Slippers and toothbrushes are not provided. Shower gel and shampoo are of poor quality.
The room was on the first floor and there was noise. It should be the sound of the air conditioner engine or other machinery.
The breakfast is simple and does not provide the delicacies of various countries. It only has bread, fruits and some drinks.
A separate deposit of 50 AUD is required upon check-in, or 100 AUD in cash.
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Price per night from:€161