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8.9/10
Very Good
ZZichiannWorry-free pick-up services until check-out! Very welcoming receptionist and great service. Our room had some issues with the lighting and sockets, but they were fixed and repaired immediately. I will definitely come back for a longer stay!
GGuest UserI stayed at this hotel for 5 nights to celebrate a special occasion. my birthday, but unfortunately, the experience was disappointing and far from what I had expected.
During booking, I had clearly mentioned that it was a birthday stay. However, upon arrival, there was no welcome note or any gesture to make the occasion feel special. After an early morning ferry and a tiring journey, I was looking forward to a warm check-in experience, but instead, I was asked to download an app to make spa bookings. The app notifications became intrusive throughout the stay, which detracted from the relaxing atmosphere I was hoping for.
Ahead of my birthday, I checked with three different staff members to confirm my massage booking, as I was not familiar with using the app. Each time, I was assured that the booking had been arranged. However, on the actual day, when I arrived at the spa, I was told there was no booking because I had not confirmed a time via the app. This was both frustrating and disappointing, especially as I had proactively sought confirmation multiple times at reception.
What made matters worse was the lack of recovery from the hotel. There was no apology gesture no complimentary drink, no small token nothing to acknowledge the inconvenience or the ruined birthday experience.
Later, when we requested assistance to arrange transport to find an alternative massage outside the hotel, we were informed that the taxi would cost THB 100 (USD3.00). While the amount is minimal, this would have been a perfect opportunity for the hotel to show goodwill after the earlier service failure. Unfortunately, no such effort was made. We were told the free shuttle only available from 6-8pm no exceptions in any case.
Overall, the stay felt impersonal, with an over-reliance on the app and a noticeable lack of human interaction. It felt more like staying in a business hotel than a leisure resort. Guests should not be expected to manage their entire stay through an app especially when they come to relax.
This experience was disappointing, particularly in how the situation was handled. There is clearly room for improvement in service recovery and guest engagement
GGuest UserGreat value for money! It's right by the sea, so you can swim. Sometimes boats come by, but the water is still clean. There's a restaurant at the hotel, and the food is tasty and affordable. Breakfasts are a bit repetitive and simple, but they do the job. The rooms are clean, even if they are a little dated. There are tons of mosquitoes! But that's true for the whole island. The staff is understanding. We always brought our own beer and other alcohol to the cafe and only ordered food. It's about a 7-minute walk from the local Walking Street. There's a ***** bar nearby :))
GGuest UserThis hotel has an amazing sense of style — everything feels thoughtfully designed and really stands out. The atmosphere is modern, unique, and super inviting. What truly made the stay special, though, was the incredibly friendly and helpful staff. Everyone was welcoming, attentive, and always smiling, which made us feel comfortable from the very first moment. I would absolutely stay here again and highly recommend it to anyone looking for a stylish place with great service.
Also we loved the Beach Access and breakfast !
HHemz1This hotel was a lovely surprise for me and my fiancee, with a beautiful rustic charm that really adds to the experience. The pool is fantastic, and the beach is literally just steps away. It’s also within walking distance to Walking Street, with convenient taxi services available right outside the hotel.
Breakfast offered a great variety of options, which was a nice bonus. While this isn’t a typical 4 or 5-star resort, what you do get feels 5-star, the stunning beach, the beachfront bar, the pool, and the very comfortable bed and pillows all stood out.
My only minor issue was with the shower, as the hot water was a bit inconsistent. Aside from that, I would highly recommend this hotel and wouldn’t pay too much attention to the negative reviews. Koh Lipe is a small paradise island far from the mainland, and this hotel is a wonderful place to enjoy it.
MMacarena MedinaThe room was good, just like in the photos. The only minor issues were the shower pressure, which was quite weak, and the mattress, which was a bit hard. The location was excellent, and it was clean with daily room service, including towel and water changes.
ЛЛюдмила ВатAfter reading reviews before the trip, we had some doubts, but we booked anyway because we liked the price—the island is a bit more expensive than the mainland. We were greeted warmly and checked in quickly. We had friends with us, so we asked to share a house, and they were very accommodating. The rooms are spacious, have everything you need, and are cleaned daily. The breakfasts are excellent, everything is delicious. Don't expect a five-star hotel when you're staying in a three-star hotel. The main street with cafes is a five-minute walk along the beach. By the way, there are no boats parked near the hotel, so swimming is very comfortable. The staff responded promptly to all our requests. It's a shame I didn't ask the man at reception for his name, but he was very welcoming. Thank you for everything; if we return, we'll definitely stay at this hotel.
Ssergei ruzanovI liked this place, like grandma's in the village. The house looks cheerful, simple inside, but the air conditioning is excellent, the water heater works, the water pressure is good. 2 bottles of water every day. Excellent breakfast, delicious, a lot, appetizingly served! The location is right on the beach, a nice small pool, a view of the ocean at breakfast. Perfectly working Wi-Fi in the cafe area by the pool, calls, files, everything without problems. A good beach is 100 meters to the left, the bottom is sandy, there are fewer boats there.