Featured facilities: Pool, Snorkeling, Beach umbrellas
Very Good
113 reviews
8.5/10
1 night
From MXN$1,053
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9.0/10
Great
JjulieeetLoved it! 🥰🥰🥰 This stay completely exceeded my expectations. Each room is a small, standalone bungalow, and the hotel's beach is absolutely beautiful. The staff provides shuttle service to and from the pier. 🥰🥰 The rooms are very clean, and it's a short walk along the beach to both the pier and the walking street. For places further out, the staff will help you call a tuk-tuk. There are almost no downsides. I honestly didn't have high hopes before arriving, so I was completely surprised that a 500-yuan hotel could be this good! The only issue is that the service attitude isn't great, and the front desk staff seemed to judge people.
GGuest UserI stayed at this hotel for 5 nights to celebrate a special occasion. my birthday, but unfortunately, the experience was disappointing and far from what I had expected.
During booking, I had clearly mentioned that it was a birthday stay. However, upon arrival, there was no welcome note or any gesture to make the occasion feel special. After an early morning ferry and a tiring journey, I was looking forward to a warm check-in experience, but instead, I was asked to download an app to make spa bookings. The app notifications became intrusive throughout the stay, which detracted from the relaxing atmosphere I was hoping for.
Ahead of my birthday, I checked with three different staff members to confirm my massage booking, as I was not familiar with using the app. Each time, I was assured that the booking had been arranged. However, on the actual day, when I arrived at the spa, I was told there was no booking because I had not confirmed a time via the app. This was both frustrating and disappointing, especially as I had proactively sought confirmation multiple times at reception.
What made matters worse was the lack of recovery from the hotel. There was no apology gesture no complimentary drink, no small token nothing to acknowledge the inconvenience or the ruined birthday experience.
Later, when we requested assistance to arrange transport to find an alternative massage outside the hotel, we were informed that the taxi would cost THB 100 (USD3.00). While the amount is minimal, this would have been a perfect opportunity for the hotel to show goodwill after the earlier service failure. Unfortunately, no such effort was made. We were told the free shuttle only available from 6-8pm no exceptions in any case.
Overall, the stay felt impersonal, with an over-reliance on the app and a noticeable lack of human interaction. It felt more like staying in a business hotel than a leisure resort. Guests should not be expected to manage their entire stay through an app especially when they come to relax.
This experience was disappointing, particularly in how the situation was handled. There is clearly room for improvement in service recovery and guest engagement
AAndrei098A wonderful hotel with very helpful staff. There is a shuttle service to the pier. The location is central on the island, making it easy to reach any point. Delicious breakfasts are offered. If you purchase breakfast directly at the hotel, it is cheaper than if included in the booking.
GGuest UserОчень понравилось расположение, пешком до пирсов, выходишь из отеля - сразу на берег моря, территория довольно уютная)) Вкусные завтраки, уборка предлагается каждый день. Трансфера из отеля не заметили, но пешком можно дойти от парома минут за 5-10.
Старость и ушатанность в номерах, конечно, ощущается,, мы жили 3 дня, все время то бежал унитаз, то переставал работать нагреватель воды. Мы не сильно парились по этому поводу, потому что не надолго там останавливались, но для кого-то может быть решающим фактором, имейте в виду. Вайфай работал отлично
GGuest UserThe position of the bungalows are right on sunrise Beach. We had bungalow number three which is on the beach from and perfect every morning. I don’t think I would want to stay in any other bungalows past the first two rows they’re basic but sufficient and we had a great stay here. There are lots of boats, but it really isn’t a problem. Easy to walk to walk straight probably 10 to 15 minutes. The breakfast was basic but sufficient I would stay here again.