Featured facilities: Public beach, Pool, Sunbathing area
Very Good
346 reviews
8.9/10
1 night
From THB 1,483
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8.9/10
Very Good
GGuest UserI stayed at this hotel for 5 nights to celebrate a special occasion. my birthday, but unfortunately, the experience was disappointing and far from what I had expected.
During booking, I had clearly mentioned that it was a birthday stay. However, upon arrival, there was no welcome note or any gesture to make the occasion feel special. After an early morning ferry and a tiring journey, I was looking forward to a warm check-in experience, but instead, I was asked to download an app to make spa bookings. The app notifications became intrusive throughout the stay, which detracted from the relaxing atmosphere I was hoping for.
Ahead of my birthday, I checked with three different staff members to confirm my massage booking, as I was not familiar with using the app. Each time, I was assured that the booking had been arranged. However, on the actual day, when I arrived at the spa, I was told there was no booking because I had not confirmed a time via the app. This was both frustrating and disappointing, especially as I had proactively sought confirmation multiple times at reception.
What made matters worse was the lack of recovery from the hotel. There was no apology gesture no complimentary drink, no small token nothing to acknowledge the inconvenience or the ruined birthday experience.
Later, when we requested assistance to arrange transport to find an alternative massage outside the hotel, we were informed that the taxi would cost THB 100 (USD3.00). While the amount is minimal, this would have been a perfect opportunity for the hotel to show goodwill after the earlier service failure. Unfortunately, no such effort was made. We were told the free shuttle only available from 6-8pm no exceptions in any case.
Overall, the stay felt impersonal, with an over-reliance on the app and a noticeable lack of human interaction. It felt more like staying in a business hotel than a leisure resort. Guests should not be expected to manage their entire stay through an app especially when they come to relax.
This experience was disappointing, particularly in how the situation was handled. There is clearly room for improvement in service recovery and guest engagement
AAndrei098A wonderful hotel with very helpful staff. There is a shuttle service to the pier. The location is central on the island, making it easy to reach any point. Delicious breakfasts are offered. If you purchase breakfast directly at the hotel, it is cheaper than if included in the booking.
HHemz1This hotel was a lovely surprise for me and my fiancee, with a beautiful rustic charm that really adds to the experience. The pool is fantastic, and the beach is literally just steps away. It’s also within walking distance to Walking Street, with convenient taxi services available right outside the hotel.
Breakfast offered a great variety of options, which was a nice bonus. While this isn’t a typical 4 or 5-star resort, what you do get feels 5-star, the stunning beach, the beachfront bar, the pool, and the very comfortable bed and pillows all stood out.
My only minor issue was with the shower, as the hot water was a bit inconsistent. Aside from that, I would highly recommend this hotel and wouldn’t pay too much attention to the negative reviews. Koh Lipe is a small paradise island far from the mainland, and this hotel is a wonderful place to enjoy it.
GGuest UserОчень понравилось расположение, пешком до пирсов, выходишь из отеля - сразу на берег моря, территория довольно уютная)) Вкусные завтраки, уборка предлагается каждый день. Трансфера из отеля не заметили, но пешком можно дойти от парома минут за 5-10.
Старость и ушатанность в номерах, конечно, ощущается,, мы жили 3 дня, все время то бежал унитаз, то переставал работать нагреватель воды. Мы не сильно парились по этому поводу, потому что не надолго там останавливались, но для кого-то может быть решающим фактором, имейте в виду. Вайфай работал отлично
Ssergei ruzanovI liked this place, like grandma's in the village. The house looks cheerful, simple inside, but the air conditioning is excellent, the water heater works, the water pressure is good. 2 bottles of water every day. Excellent breakfast, delicious, a lot, appetizingly served! The location is right on the beach, a nice small pool, a view of the ocean at breakfast. Perfectly working Wi-Fi in the cafe area by the pool, calls, files, everything without problems. A good beach is 100 meters to the left, the bottom is sandy, there are fewer boats there.