AAnonymous UserThe room was decent. Though a bit old, it was clean and tidy. It seems to have been recently renovated, as there was still a slight smell of renovation. The location is quite good. I was traveling with an elderly person and a child, so I didn't really need the subway; indeed, the hotel isn't particularly close to the subway. Considering my companions, we mostly took taxis, and it was quite convenient to wait for them in the lobby downstairs. It's very close to Donggang, which naturally means it's a bit far from Xinghai.
Regarding the service, I honestly didn't find it as good as at other Shangri-La hotels I've stayed at. It's not that the service was particularly bad, but during my four-day, three-night stay, apart from the very warm and greeting cleaning staff, I felt no sense of 'home away from home' from the front desk to the supervisors to the restaurant staff. It's not that I expect greetings, but even my child noticed it. She'd ask me, 'Why isn't that auntie smiling?' or 'Why is that uncle so serious?' They even ignored my child's greetings.
In terms of value for money, I found it pretty good, especially since I booked a children's themed room for one night and used vouchers for a standard room for the other two nights. They saved me the hassle of changing rooms by upgrading me to the children's room for all three nights. The staff who restocked the room items was very enthusiastic and patiently answered all my questions, which was excellent! 👍🏻
Breakfast could involve queuing, probably because the restaurant isn't very large, but it was generally orderly. On one day, no one helped me to a table, and without being seated, I couldn't tell which tables were available. Fortunately, after I brought it to their attention, it was quickly resolved. There's a Lawson convenience store downstairs, and I actually think having breakfast there wouldn't be a bad option...
As for the kids' club, it's located at the back, and they didn't proactively inform me that it was included with my room type unless I specifically asked. Receiving快递 (express deliveries) was very convenient; the concierge department checked them meticulously. I'm not trying to trash the hotel, just being honest. Finally, they gave L'Occitane souvenirs, which, if you know, you know. The public areas were quite nice; I forgot to take photos because I was always with the kid. The 13th floor had a good street view too. Overall, it was neither particularly good nor bad.
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