Hotels near Gran Chapur Cancún, Cancun

It’s good hostel to stay for some days. Friendly staff and clean rooms.

The hotel is simple, very clean, the rooms are as shown in the photos and all the staff is very friendly. We enjoy our stay in the hotel completely, it has a very good location, we stayed almost everything, separated it in a safe area and with all that is required at hand: hospital, market 28, banks, restaurants, shops oxx, The hotel was very comfortable and the hotel was very comfortable and the hotel was very comfortable and very comfortable.

Nomads is one of my favourite hostels ever. Such a beautiful setting, free yoga on the pier, the most amazing free breakfast and such friendly and helpful staff (Especially the lovely Kaylee & Laura). I met some great travellers that became friends. Its got the perfect balance between parties and work. I would 100% stay here again and recommend to all my friends.

Overall we had a good stay. The hotel hosted our event of the Motosurf World Cup so I'm sure they have a lot of extra people then usual. With that being said there could have been more seating but I think we just had a lot of people there for the event. Bedroom provided ALOT of clothing storage space, beds were comfortable, a ceiling fan, daily room service (possibly twice daily on several occasions without asking), the rooms were just lovely overall. The staff were all very welcoming from cleaning crew, front desk, Gilberto and Moises always there for you when you needed help with bags, transpiration or a friendly face. There is an excursion office located in the hotel just a little off from the lobby. 3 kitchens to order from inside the hotel as well. (Common area) Located on the 12th floor there is a beautiful Gym with separate men and women sauna and indoor jacuzzi. (S floor) meeting and event rooms The hotel is conveniently located next to a shopping mall with plenty of dining options, shopping, OXXO (similar to 711), movie theatre, zip line, food court up top, a gym and so much more. We honestly went out to dinner every night here. ***** DO NOT GO TO Catina Kitchen Lat. 20. They literally looked at us Americans and saw dollar signs and made ordering extremely difficult as if they've never dealt with tourists before. We even spoke Spanish and the entire meal was just a really bad experience. *** Highly recommend CAO and Montemare Everything looks high end and food quality is, but the prices were so cheap it was just a fantastic experience to splurge with amazing meals and not break the bank. Masks were still worn around dining room and buffet, other than that not necessary. They have a little shop in the lobby that's nice for minor things and those forgotten items. Don't ask them to change the color or bend down extra, she gave me attitude because I asked her for a NON pink toothbrush for my boyfriend ”bro your really going to make me bend down again” .... Bro?!? (I'm a female and by no means a bro) I couldn't believe it more funny than anything. This hotel is more of a business luxury vibe, not a Cancun party hotel. Yet very nice if you like to come ”home” to tranquility. Thanks for hosting all of us!

There were no major issues during our stay. Excellent service! Tips: Bring plenty of $1s for tipping. I'd recommend tipping around $1 per drink and $5-$10 per meal, more for above-and-beyond service.) Take care of the staff and they will take care of you. Meals: Know the dress code before you dine. The sushi restaurant at Umami doesn't require reservations and the food was amazing. Ivonne, our server, provided superior service. Also, as a vegetarian, I was happy that most of the menus indicated which items were vegetarian, but it was a little frustrating at the buffets to not know which items had meat. For example, at breakfast, I didn't know that the refried beans were made with lard. (However, when we asked about it, the staff offered to accommodate my dietary restrictions the next time we dined. Unfortunately, it was too late as we were leaving early the next morning.) Drinks: The drinks were excellent, I recommend getting a michelada (beer with lime and clam juice). Pools: There are two pools, a pool with a bar (not a swim-up bar) and another with hot tubs. There were plenty of daily activities at the main pool. Rooms: Our room (standard) was great, two double beds. No issues with cleanliness or maid service. I loved that there was a magnifying mirror for putting on makeup in the bathroom. The lighting in the bathroom was also good for makeup/grooming. There was a hairdryer. Toiletries provided included shampoo, soap, body wash, and lotion. There was an iron and ironing board. The mini-fridge was stocked daily (not by the maids, a different person kept the fridge stocked) with a Sprite, a Coke, 2 large waters, and two beers. (If you need more water, just ask at the front desk.) There's also a coffee pot in the room. All-inclusive: Know ahead of time what's included in the all-inclusive package and/or don't assume; just ask! The all-inclusive does NOT include room service, premium drinks, spa services, certain menu items, or tips. Also, there are some restrictions regarding the Italian restaurant and Umami, but you can eat at Umami without reservations; you only need reservations to sit at the hibachi bar. I made sure to read a lot of reviews for Hotel NYX before this trip; the negative ones seem to be written by disgruntled guests who were rude to the staff or upset about an issue they didn't report during their stay (waiting till they left to complain). Hats off to the guest experience manager who artfully responds to every single review.

We very much enjoyed our stay at Royal Solaris! We loved getting to know Alexis, Gio, Calorina and Alejandra. They made our trip so much fun and they were so kind, funny and entertaining. They were great at getting everyone involved in the fun games and activities at the resort. We also loved listening to Melissa sing in the lobby, she has a wonderful voice and was great at interacting with the crowd and getting people up to dance. We really appreciate all of the staff for making our trip such a great time!

Bait and switch masters. Given the fact that this is a very popular resort, management obviously feels entitled to provide the service they deem minimally sufficient in order to maximize profits. My wife and I unknowingly made reservations for a takeover four day weekend. The group doing the takeover had their own events either away from the resort or in specific areas of the resort with no access available to the other guests. I had no issue with that fact given that they paid extra for their events. The fact that the group had over 80% of the rooms reserved resulted in the events organized for the rest of the guests, having next to no attendance, the club was dead every night we were there. The takeover group was very friendly and we had no issues with them. We didn’t see them very much. I requested a transfer to another one of their resorts but Adrian Guevara, supervisor on duty for Premier member services, was unwilling to transfer us unless I paid current prices for those resorts. I made my reservation for temptation ten months ago and even then, the rooms were far from inexpensive. I was not willing to pay more to be transferred. Mr Guevara was rude and the furthest thing from service oriented. Though the entertainment staff tried to improve the atmosphere, the playmakers were for the most part, the only ones on the dance floor every night we were there. Overall, a very unpleasant experience.

I booked a sea view suite for about $250 a night, and stayed for a week. Because of the US epidemic, there were less than ten guests in the resort, so it was empty, and a restaurant was opened. There is a supermarket in the hotel, open from Monday to Saturday, you can buy some necessities. It is because the hotel’s own restaurant is very poor, so it is necessary to rent a car to go outside the restaurant to buy and eat back to the hotel, the hotel comes with a car rental service, car rental 46 dollars a day insurance. The restaurant outside the hotel is very cheap to eat. Basically, it costs US$100 to buy enough food for 3 days and bring it back to the hotel. Talk about the advantages. Very quiet, sea view suites have everything, microwave, stove, refrigerator, tableware, washing machine, very suitable for family living. The bed is very large and very comfortable, really comfortable! Also, the hotel is very clean. The location of the hotel is not in the 7th district, so the price is very economical.

Let me get the bad out of the way which is only that they did not answer the phone. Also the escalator and elevator going up did not work. This was frustrating as I was trying to coordinate transportation to get there and carrying my bags upstairs was exhausting. Now the good which is so much! The place is super clean and very well designed. The whole capsule idea is genius! It feels like I’m going into a bunk on a spaceship. For how small it is there was plenty of room to feel comfortable. There’s a TV a hook, and even a pull out table! The bathrooms and showers were very clean. I love how quiet it was. I had a wild time in Cancun and I wanted this to respite before my flight. It stays 62 degrees which is cold for me but they graciously offer blankets. Breakfast is included. I don’t eat breakfast so they made me a plate to go. I thought that was super nice. I wish there were more of these around the world. Awesome experience!