Hotels near Iglesia de Dios (Israelita), Cancun

Everything good, good attention from the staff

Exceeded our expectations !!!! Amazing new hotel across the street from the airport . We booked four rooms for one night, as we had an early morning flight and had been in Isla Mujeres for a family trip . First and most important, the hotel was very clean. Check in was quick and the staff was very friendly. They even gave us vouchers for complimentary cocktails in the hotel bar. We had dinner at the restaurant on site . The fish tacos were the best that we had eaten on our 12 day trip . The room was cold , the bed comfortable and the shower hot . There were complimentary bottles of water in the room . The hotel also offers room service, which some of our group opted for . Unfortunately , we did not take advantage of the large pool area on the 3rd floor, but it did look inviting ! I would recommend this hotel to anyone looking for accommodations close to the airport . The shuttle runs every 30 minutes 24 hours a day .

The room was clean and the staff service was very good.

Be aware of this scam. Compare picture they posted on the official website and what we had ( pictures are added ). This is not at all what you would expect .Super dirty place with dim light in the room.. scary .. On the top of this they charge you more for the airport shuttle as it was discussed . I saved our conversation about the fee, agreed to it. The taxi came and charged us different price , after that hotel doesn’t respond.. I hope trip.com will take care of refund as they really good at customer support.

Juan took very good care of us, he sent the shuttle bus to pick us up at the airport, and was very welcoming and kind ,rooms are really clean and spacious, breakfast is very tasty

The airport shuttle runs steadily during the day, but you need to phone the hotel which means you need to be able to make a Mexican phone call or use their snapchat app. to access pick up. It would help if they answered the phone. Be prepared to wait. The shuttle arrives at the hotel at a predictable time and no preparation is made for it. The desk is simply swamped. English is limited to basic questions concerning check in. Our key quit working after we went to the pool which meant waiting for a long line up to register then trying to explain that it didn't work. After some discussion, Ben, a very helpful employee who spoke English, helped us contact maintenance. And the process started all over again. After three tries, standing in our bathing suits, we got someone to check the door lock. The battery was dead. When it was fixed, all was well, but it took a difficult hour to get done. The room was pretty good, the pool is nice, the restaurant buffet well worth while as is the free breakfast. Restaurant meals are expensive by Mexican standards. If nothing goes wrong and you're good with Mexican phone calls, this is decent place to stay.

Our flight was cancelled.. CUN＞JFK.. 24hrs later. This hotel was so accommodating. Although there was a lot of confusion and as chaotic as it was, we still received kind & courteous service. Our party of 4 was given 2 adjoining rooms. Given the situation… We felt safe & comfortable. We highly recommend the outdoor Taco spot around the corner… can’t miss it - Al Pastor tacos right in front - get the Arrachera (steak) Tacos with cheese - super delicious!! The next day, staff.. especially Mateo - was incredibly helpful & informative! He made sure we were well taken cared of!! Mateo was muy excellenté! Muchas gracias con todo!

There were no major issues during our stay. Excellent service! Tips: Bring plenty of $1s for tipping. I'd recommend tipping around $1 per drink and $5-$10 per meal, more for above-and-beyond service.) Take care of the staff and they will take care of you. Meals: Know the dress code before you dine. The sushi restaurant at Umami doesn't require reservations and the food was amazing. Ivonne, our server, provided superior service. Also, as a vegetarian, I was happy that most of the menus indicated which items were vegetarian, but it was a little frustrating at the buffets to not know which items had meat. For example, at breakfast, I didn't know that the refried beans were made with lard. (However, when we asked about it, the staff offered to accommodate my dietary restrictions the next time we dined. Unfortunately, it was too late as we were leaving early the next morning.) Drinks: The drinks were excellent, I recommend getting a michelada (beer with lime and clam juice). Pools: There are two pools, a pool with a bar (not a swim-up bar) and another with hot tubs. There were plenty of daily activities at the main pool. Rooms: Our room (standard) was great, two double beds. No issues with cleanliness or maid service. I loved that there was a magnifying mirror for putting on makeup in the bathroom. The lighting in the bathroom was also good for makeup/grooming. There was a hairdryer. Toiletries provided included shampoo, soap, body wash, and lotion. There was an iron and ironing board. The mini-fridge was stocked daily (not by the maids, a different person kept the fridge stocked) with a Sprite, a Coke, 2 large waters, and two beers. (If you need more water, just ask at the front desk.) There's also a coffee pot in the room. All-inclusive: Know ahead of time what's included in the all-inclusive package and/or don't assume; just ask! The all-inclusive does NOT include room service, premium drinks, spa services, certain menu items, or tips. Also, there are some restrictions regarding the Italian restaurant and Umami, but you can eat at Umami without reservations; you only need reservations to sit at the hibachi bar. I made sure to read a lot of reviews for Hotel NYX before this trip; the negative ones seem to be written by disgruntled guests who were rude to the staff or upset about an issue they didn't report during their stay (waiting till they left to complain). Hats off to the guest experience manager who artfully responds to every single review.

We very much enjoyed our stay at Royal Solaris! We loved getting to know Alexis, Gio, Calorina and Alejandra. They made our trip so much fun and they were so kind, funny and entertaining. They were great at getting everyone involved in the fun games and activities at the resort. We also loved listening to Melissa sing in the lobby, she has a wonderful voice and was great at interacting with the crowd and getting people up to dance. We really appreciate all of the staff for making our trip such a great time!