Hotels near John Kincaide Stadium, Dallas

When we first arrived, we were in a second floor room. I asked for a ground floor room because both my friend and I are disabled veterans. No problem, we were given a ground floor room. When we initially went into the room, it was quite hot in there. In an attempt to cool the room down, I found that the controls on the air conditioner turned all the way around, leaving me not really knowing where on the dial did it corollate with the cool setting. While sitting on the bed, I noticed the ceiling and the very evident water damage on the ceiling. There were large areas on the ceiling that showed where large areas were covered by sheetrock or wood, then covered with paint. There were other areas that showed long sections that had water damage that had not been fixed, too. The only amenity was the ice bucket. All in all, the bed was decently comfortable and got a fair night’s sleep, but the pillows were less than useful. The only thing that irritated me was the fact that housekeeping knocked on the door before 1100 am. We were already taking our belongings to the truck and when we tried to get back into the room to get the rest of our belongings, the card key no longer worked! I had to walk from one end of the motel to the other end to get back to the office; they had to reset the key I guess. Walking that distance was very difficult physically for me and I feel that would not have been necessary if the key continued to be effective in unlocking the door. I think next time I will stay somewhere else.

Everything was good as far as the stay had no issues

We really enjoyed our stay the room and property was very nice but the staff was very on point very helpful and was very professional. But to top it off the General Manager by the name of LaTeefah she is so amazing she always helpful n she made our stay beautiful with her personality and beautiful smile. I will recommend this hotel to everyone.

Disadvantages: The overall feeling is very general, the door has a very damp taste, I don't know if it is from the quilt, or from the air conditioner, until we leave the taste has not dispersed, the toilet has not ventilated. In addition, the air conditioner is too close to the bed, facing the bed, so it is very cold and noisy to sleep at night. Another attached breakfast was very poor, there was no choice, so we didn't go to get breakfast later. It is said that there is no swimming pool for two stars, and the laundry room and gym are useless. Advantages: Good location, close to Wal-Mart and some fast food restaurants, good staff service attitude, Wi-Fi is also more powerful, TV choices.

I am a 2+ decade IHG member, so I have stayed at more hotels than I can count over 26 years of traveling. With that said, this was without a doubt the worst stay at a Holiday Inn Express (Duncanville, TX) I have ever had!! Let’s start with the property. There was trash, beer/beverage cans, and cigarette butts scattered around the poorly maintained landscape. Lots of ****s, terrible parking lot, clearly no grounds keeper. The floors in the dining area are sticky from who knows what. The breakfast choices for a non-meat, plant-based eater was stark at best. The pancake machine was inoperative, so ended up eating off property each day, not very convenient. The room was ok, not great, but ok. Needed to buy a room freshener from the dollar store once the “new room smell” spray wore off…..lol. Shower grout in the corner had some sort of science experiment going on, not sure, but nasty. When I checked in, I wanted a room near the back of the property to mitigate the freeway noise out front. That was working ok until a commercial big rig truck parked in the parking lot right outside my window and ran a generator for two nights straight!! Yeah, no sleep with that nonsense going on. I notified the front desk, once by phone, once in person and left a phone message with the manager….NOTHING done to correct this at all, very disappointing!! They did offer to move me to a different room, closer to the freeway noise I was trying to avoid in the first place. They just couldn’t figure it out. I guess if I was playing my radio too loud, they would move guest to other rooms rather than ask me to turn down the music, go figure. Makes no sense to me!! I picked this place for a four night working stay because the reviews were good and it was close to where I needed to be. Don’t be fooled by the review photos, this place is not that at all. I ended up leaving a day early and found a different competitor to give my money to. I am surprised at IHG oversight of this property, they are usually very good places to stay, but not so here. There was also construction going on in sections of the property that was never mentioned. Find a better IHG property for your stay!! The manager will respond to this review with the usual “sorry you were disappointed in your stay, we will work to correct this and”…….yada, yada, yada. But this is a long-term property and customer service decline that doesn’t happen in a short period of time and usually gets worse before it gets better. Shop wisely my fellow travelers.