Guest User
February 2, 2024
The room faced the train and there was a vibrating sound when the train passed by at night. The service was one of the worst. Halfway through breakfast, the service came over and asked me to show my room card. After a while, the waiter said that my room did not include breakfast and his hotel system could not find it. I showed my order number with Ctrip's order including breakfast, but he said no, and printed out a bill of 52 euros for me to pay. Finally, after communicating with Ctrip customer service, it was confirmed that it included breakfast. At this time, if you are in the mood, Have breakfast! I asked the waitress for water in the evening, and she said I had to pay for it. She said that there was only a free bottle of water on the first day. The hotel with a room rate of more than 1,200 yuan per night had such service.
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