No32 Hotel

Our room was called De Luxe so expectations were fairly high…. shabby mismatched furniture, wardrobe doors did not stay closed, coffee table covered in stains, very creaky bed, handles missing on bathroom cabinet, constant traffic noise from road outside, no air conditioning. There is no lift so a room on the top floor is hard work. The room was overpriced and did not include breakfast. Location ok but with luggage quite a trek from the bus/tram. Staff were helpful and did respond to complaints about the bed and bathroom.

It’s close to haymarket station. It’s conveniently located. The keyholes are “cute” and antique, we placed a post it on the inside so no one could see from the hallway. This was literally a peep hole. Our room was actively being renovated. We left and came back and it smelled of heavy paint, glue, nails were left all over the floor. A used towel was left on the toilet…. We had to go to the front desk and ask them to please sweep the floor since it was covered in plaster from the holes they drilled to install a shelf. We understand that things happen but that room was not ready for occupancy.

The location was nice, walkable to restaurants and shops. The hotel is older, but adequate. There is a bar and tables set for breakfast but oddly, no one was there and by looking into the kitchen you could tell it wasn’t being used. I would like to recommend they ask their (very nice, friendly) man that cleans the room to be aware of his body odor. Our first night was okay sleeping but the second night was awful. We were wakened at 11pm by loud pounding music. We thought it was next door. At 5am my husband went downstairs and found that the hotel manager and a friend were playing loud blasting music. He walked in on them to their surprise. My husband was furious with them. The manager was totally loaded, and oblivious to our comfort. They had no idea they were affecting anyone, responding “I’m so sorry” at least 8 times. We got no sleep that night, checked out the next morning very tired. We wrote out our complaint and left it with the pleasant young woman at the desk who seemed completely surprised by what we told her. I don’t like leaving bad reviews but this was our experience. I hope your experience will be different.

Feels more like a bedsit than a hotel. Arrived to a locked door (after stating arrival time). Looks lovely from the outside and bar area looks great but no sign of staff at all. Room was a ‘deluxe’ double. Nothing ‘deluxe’ about it. Mish mash of different furniture, whole in the wall and small bathroom with handles missing from unit. Good location but for the money I’d go elsewhere.

For the price this place really isn't great. Small room, small bed generally a bit tired. We had ripped towels and dangerous iron that had failed its PAT test 2 years aga. There was no-one on reception when we arrived, had to call a number that wasn't answered, in the end a kid went to find someone to let us in. I wouldn't class as a hotel, really should be advertised a guest house on B&B. On the positive side, the location is great, building is beautiful, and the staff seemed nice.

The room was really nicely decorated and really modern with a comfy clean bed and good quality towels. Really well renovated and super clean. The staff are all so friendly and helpful and made us feel really welcome. The location is perfect a short 5 minutes walk from the Haymarket tram stop and with some really nice cafes in proximity plus a lovely bar at the hotel itself. We will definitely be back!