GrandTour40641356167
July 28, 2024
The location is excellent, two of the three staff members (Mauro and Debora) we're wonderful, the rooms are spacious... BUT, the room temperature was too way hot (at an unacceptable level) and CANNOT be controlled by the thermostat in the room. We booked the hotel for two nights. After the first night, we mentioned that we were sweating and the room was changed. We were told the air conditioning would be adjusted by the time we got back to our room on the second day. That was not the case. The third staff member, Cristian, was abrasive and got very defensive when we said the room was too hot. He ended up giving us a fan. This is not a solution when you're paying 200 euros per night. If you are not visiting Florence in June or July, I highly recommend this hotel for any other time of the year. Be warned that you cannot control the temperature in your room and it is set to a high temperature.