Explore honest ratings and real traveler reviews to help you find the perfect stay.
Posted on Mar 27, 2026|Premium Room
fei81Pro: The room itself was good. Clean and comfortable.
Cons: I also need to mention that i was travelling with medicine that needs to be in certain temperature. When i arrived, i asked them to put my ice gel in freezer. I mention this 3 times. Its supposed to be in freezer, not refrigerator. They still put my ice gel in refrigerator so the ice gel is not frozen when i need it. It seems nothing for you, but for someone who needs the medicine it is actually very important.
Another incident: i go down to receptions for tooth brush, receptions said they will send it to my room. I waited and nobody came. Then i called, the receptions told me to go to receptions again to pick the tooth brush because he found noone can send to the room. Then why didn’t he just gave it when i go to receptions the first time.
There is nothing wrong with your hotel but please train your receptions better.
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Price per night from:₹ 25,945
Posted on Aug 25, 2026|Premium Suite
Guest User
The hotel is wonderful! It's very well-maintained, super clean, smells great, and everything is incredibly organized. The gym is huge, well-equipped, has air conditioning, and new machines.
There's also a laundry room with new machines, a free water dispenser in the basement, and a vending machine with a good variety of options. The basement also has restrooms and a spacious, comfortable reception area for waiting.
The garage requires prior reservation and has a fee, but it's very well-located and convenient. The hotel's location is fantastic, and undoubtedly one of its major strong points.
I also want to give a special shout-out to Catalina, who is incredibly polite, attentive, and very meticulous. She takes care of the hygiene and cleanliness of the suites with great care and attention to detail. Her service is truly wonderful!
I highly recommend this hotel, especially for families. It's a very comfortable, clean, organized place with excellent facilities. We had a wonderful experience!
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Price per night from:₹ 10,580
Posted on Mar 16, 2026|Standard Queen Room
Anonymous UserOverall, the hotel's location is unbeatable 👍. It's about a 5-minute walk from the metro station, and you can even walk to the Royal Palace of Madrid, which is incredibly convenient for tourists. The front desk staff were very friendly and polite 😊, and the room itself was clean with no major issues.
However, during my three-night stay, my towels were never replaced. It wouldn't have been a big deal if they just left them, but the most ridiculous thing was that I had hung a wet towel to dry, and the cleaning staff actually folded it back up and put it in its original spot. This caused the towel to develop a musty smell 🤢, which was really unpleasant.
Additionally, the rubber seal on the shower door was loose and had come off, causing water to leak all over the bathroom floor when showering 💧. This made the entire floor wet, and the facility maintenance could definitely be improved.
I hope the hotel can pay more attention to these details. After all, with such a great location, it would be perfect if the cleaning and maintenance were better 🙏.
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Price per night from:₹ 14,237
Posted on Jul 4, 2026
Iwaaa610I booked a family room, and the sofa bed was a large and spacious double. The only issue was that room 305 had a TV with a poor signal, causing a pixelated screen. If you're looking to watch the World Cup or any other game, definitely avoid this room. Secondly, the air conditioner had a loud hum, which seemed to be a compressor issue. However, a good workaround was to turn down the fan speed, and it quieted down considerably. Other than that, there were no other major problems. The staff's response time was very quick, including fixing the AC (even though they just removed and cleaned the filter, their attitude was excellent, and they responded promptly). The day before leaving, I asked a male front desk staff member to help me book a taxi to the airport, and I was very grateful for his help with my luggage and seeing me off. Their English was also excellent (perhaps due to many English-speaking guests), so there were no communication problems whatsoever. The only downside was that when I booked, I saw comments saying Madrid isn't that big and you can take a taxi anywhere, which led me to book this hotel. In reality, a more central location would be more convenient for getting around. Even though the hotel is near Retiro Park, it's a 6-minute walk to the metro station, and there are buses nearby, but getting to the city center still takes over half an hour, and a taxi to El Corte Inglés takes 28 minutes... (considering it was 40-degree weather, you really don't want to walk that long). However, the fact that there were often taxis waiting right outside the hotel made up for this quite well. All in all, it was decent, but if you can choose a hotel in a more central, well-located area, go for that. If you want a quiet location with considerate, warm, and friendly staff, then choose this hotel. The room's mini-bar came with many complimentary drinks. There's a Carrefour just a 4-minute walk away, and many Chinese restaurants catering to Spanish people nearby, but Uber Eats can deliver better food from the city center in about an hour. They close late, around 11-12 PM in the summer, which is nice.
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Price per night from:₹ 14,815
Posted on Jun 1, 2025|Deluxe Suite
Latuoweiyawanglan
I stayed at this hotel for three consecutive nights. The room was very spacious and comfortable, and there was a supermarket conveniently located right outside. A particular highlight was their underground parking garage: the entry and exit points were very wide, allowing even large vehicles to maneuver in and out smoothly, and the parking spaces themselves were very generously sized. The only minor downsides were that the hotel facilities felt a bit dated, and the shower water pressure was quite low. However, the breakfast was excellent, offering a wide variety of choices. Overall, everything else was great – it was clean and the service was good.
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Price per night from:₹ 18,761
Posted on Jul 27, 2026|Executive Queen Room with Lounge Area
Guest UserGreat location, very close to Goya station. Most of Madrid's main attractions are just a few stops away.
We booked a family room, which was spacious and well-equipped. One day we had the 'do not disturb' sign on the door, so no room cleaning was done. In the evening, a staff member brought extra towels and toilet paper. The drinks and snacks in the mini-bar were complimentary. Overall, we were very satisfied!
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Price per night from:₹ 23,271
Posted on Jul 6, 2026
Dr. Julio BernalThis hotel is conveniently located near Calle Alcala and it is about a 7 to 12 minutes ride from the airport. Ciudad Lineal metro station is very near. From there you can use thr Madrid Metro system. The hotel is well maintained and the room was really clean. The breakfast buffet is quite good. The only thing that could be better is to try to grant the guests’s requests. I sent one about having certain room ( I have stayed here 13 times including this time…) I didn’t even get a reply from the hotel. Regardless of this, the hotel is a very good choice and I still enjoy this place. I want to mention Raul from the breakfast buffet. He is a great asset for this place keeping with the other staff as neat and efficient as ever. Muchas gracias
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Price per night from:₹ 13,327
Posted on Aug 19, 2026|Standard Queen Room
DinoraS
Wonderful location, just a short 5 min walk till metro on the Grey Line. Retiro Park is a 15 min walk away. We got a spacious room with 2 beds and a huge bathroom with walk-in shower. Tje hotel had a water fountain in the lobby with still and sparkling water. I just wish they had these fountains on the floors as well. Because the elevators do take a lot of time and one of them was malfunctioning but staff never warm us, so I got stuck between 1st and lobby floor once. Luckily my friend heard my voice and pressed the elevator button from outside. Lobby lounge had a lovely lady who introduced us to aperitivo and tinto de verano con limon :)
I would go back again.
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Price per night from:₹ 16,333
Posted on Jan 6, 2026|Classic King Room
JaniceEverything is perfect except the hotel location which is a little far from the nearest metro station and of course, away from the main shopping district and attractions.
However, the comfort of the room more than made up for it. The shower head pressure was strong, the sheets were clean and crisp, and the a/c and heater worked fine. The housekeeping service was pretty stellar as well, and we even got a can of olive oil as a welcome gift as well as a bagel as part of the Three Kings’ celebration.
If you are looking at doing your laundry, note that the nearest laundromat is abt a 7mins walk away (300m). Bring your bedroom slippers too as the hotel doesn’t provide any.
Overall, we had a great stay at Hard Rock Madrid and will recommend all who are looking for a lux stay at a reasonable cost.
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Price per night from:₹ 27,997
Posted on Apr 10, 2026
okpc99
The industrial-style decor was as basic as it gets, which was fine since I only needed to sleep for five hours before catching my flight. There was no view from the window, it was completely blocked. It's a convenient ten-minute drive to the airport, and there's also a shuttle bus available.
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Price per night from:₹ 9,149