3-Star Hotels in Madrid

This was a first-time stay at a Social Hub property and It was excellent from check-in to check-out. Location in the centre of Madrid enables easy access to the must-see sights and to quality restaurants and bars. Especially memorable was the personal attention provided by Sebastian Wood at the front desk - nothing was too much trouble and he was a fountain of useful information about the delights of Madrid. Definitely a first choice for future stays in Madrid and in other European cities where Social Hub operates.

Conveniently located near Chamartín Station with easy access to transport. The breakfast selection is extensive, but it can get crowded, so expect to queue. While the hotel is a bit older, it's clean, and the rooms are spacious.

The industrial-style decor was as basic as it gets, which was fine since I only needed to sleep for five hours before catching my flight. There was no view from the window, it was completely blocked. It's a convenient ten-minute drive to the airport, and there's also a shuttle bus available.

It was such a welcoming and pleasant stay after the rather disappointingly unclean stay at St.Christopher Hostel (near Gare Du Nord) in Paris. Just 4 beds, cheerful, friendly and accommodating staff (not like the grumpy ones at St.Christopher's), a private bathroom (though we were a bit less happy with the cleaners not attending the request to clean it soon enough). Very well placed close to a major Train and Bus Station with direct buses to the Airport. And a pretty good breakfast (could have had a couple more veg options). And they had fun activities almost everyday. One of the staff even gave us a Travel Card with trips to recharge and use (so considerate and nice of him). Also, made a great Moroccan friend there. Overall a Wonderful Experience! Certainly recommend this over many more places seen on ***********. (side recommendation: *********** isn't worth Booking on anymore, unless you wish to Reserve and Pay @ Hotel).

Subject: Official Complaint regarding my stay at Colectia Stays Atocha - Rude Staff and Misinformation Dear Customer Service Support, I am writing to lodge a formal complaint against the reception/customer service of Colectia Stays Atocha (Calle Doctor Mata, 1, Madrid) regarding my booking. The staff’s behavior on WhatsApp was extremely unprofessional, rude, and hostile. When I politely asked if they could provide an extra blanket since the room only had one double bed, the representative repeatedly rejected my request in a highly aggressive manner. More shockingly, the text message literally said, ”please, we already have answered all your questions, stop writing us about blankets, thank you in advance.” This is completely unacceptable customer service. Shortly after this rude remark, they contradicted themselves by stating that my room (Double Superior) actually includes a single chair bed and therefore already has 2 blankets. The constant misinformation, lack of empathy, and hostile attitude have severely ruined my travel experience and caused immense distress before my arrival. I request that Trip.com look into this property's behavior, warn the management, and follow up on my case. I have saved all chat screenshots as evidence. Thank you for your urgent attention to this matte

Good hotel room, very nice morning buffet with lots of different dishes. Hotel's restaurant at late night also serves pretty fancy food. Also, I really loved the free water and drink dispenser there. Got myself lots of free hot milk and fruit flavor water there. Would really recommend this place!

The environment here is actually pretty average, and it's not that comfortable to stay in. If there are better hotel options, I'd recommend going for those. For Madrid, I think if you have better choices, you should definitely pick them!

Great location, very nice breakfast, there is also a Starbucks right outside the enterance which is nice. Literally a two minute walk to Gran Via street where you can find anything you could possibly need. The staff was polite, the rooms were clean and very quiet at least on the 5th floor :) Overall would recommend and come back again. Gracias Madrid!

• The bed was very comfortable and provided a good night’s sleep. • The air conditioning did not have heating, but the blanket was thick enough to keep warm; the temperature that night was around 13°C. • The room was very spacious—enough to fully open two large suitcases on the floor with plenty of space left to walk around. • The bathroom included a hairdryer. • The shower drain seemed slightly clogged, causing slow drainage; we had to keep the water pressure low while showering. • No drinking water was provided in the room, but the front desk informed us that the tap water from the bathroom sink is safe to drink. • There was no kettle in the room, but you can request hot water from the front desk—they kindly provided it from the cafeteria free of charge. • Although the hotel is not located right in the tourist center and isn’t within short walking distance to major attractions, it has excellent transport links: there are both a bus stop and a metro station right outside and around the corner. • It’s very convenient whether you’re arriving from Atocha Station or heading to key destinations like Madrid Royal Palace, Moncloa Bus Terminal (for Segovia express), Plaza Eliptica (for Toledo express), or Estacion de Autobuses Madrid Sur (for Porto overnight bus). • The front desk staff were extremely friendly and helpful. On the day of check-out, we left our luggage there for free while we visited Toledo. When we returned around 6:00 PM, they even provided hot water for our instant noodles. We rested in the cafeteria for a few hours before heading to catch our overnight bus to Porto. • Their assistance made our trip much smoother and more comfortable.

This property in the Serrano area is very well located to reach our starting point in the Colon area to run them Madrid half marathon. 2 km walk and we are at the starting point The rooms are clean. The location of the hotel is close to #2 Metro Station Nunez D bill Bilbao and Diego de Leon Which itself has a very convenient transportation, Hub for us. We will certainly come back again next year when we do Madrid half marathon this will be our ideal location which we like to share with our friends and family