5-Star Hotels in Madrid

The room was a bit small, but all the facilities were complete, and the staff were very enthusiastic and provided excellent service. The location is superb, with plenty of restaurants nearby.

We booked a deluxe triple room. The entire check-in process, from arrival to settling into our room, was very smooth. The hotel itself has a great ambiance, and the staff were incredibly friendly and welcoming. Our room overlooked the square, offering a beautiful view. The location is superb for exploring, as the Line 10 Metro exit is just 100 meters away, making it incredibly convenient. Overall, we had a very pleasant stay! 😊

It’s a good place for family to stay a bit far from city centre but if you use commute trains it only takes 15 minutes. Would love to stay again in the future.

After a frustrating experience at the Sofitel in Lisbon, I was immediately put at ease by the warm and professional front desk staff upon arriving at the Four Seasons in Madrid. The bellhop who helped with my luggage to the room was also very enthusiastic, even offering to get me more water, to which I replied I would call if needed. The hotel's location, as expected, is right in the heart of the shopping district. The ambiance perfectly matches the hotel's standards. In contrast, the Oriental Mandarin in Barcelona had much smaller rooms. Overall, I'm very satisfied with my stay at the Four Seasons this time.

The hotel's location and staff service were excellent. It was very convenient to get to the palace, old town, and various restaurants. There are plenty of dining options nearby, including Chinese, Japanese, Western cuisine, as well as many pubs and cafes. A department store is just a 5-minute walk away for shopping. The hotel facilities are very automated and new. However, the space layout is a bit impractical: the bathroom door blocks the toilet door from opening fully, and the wardrobe is completely open-concept with only one shelf, a single hanging rod, and two drawers. One of the drawers is mostly taken up by the safe. Long coats and dresses cannot be hung vertically. I suggest the hotel move the ironing board from the hanging area to the bathroom, as it currently takes up valuable hanging space. The bar and terrace are fantastic, with great space and location. You can enjoy beautiful Madrid sunsets and evening glow from there.

Went to meet a friend at their cafe and was very impressed with the black and gold colour scheme throughout the lobby and the cafe area. The cafe has a nice seating layout with very comfortable sofa’s and some decent arm chairs. The service is also second to none & the coffee was really nice. It also was rather reasonably priced considering the location. Would definitely recommend it if you’re in the area :)

I stayed at this hotel for three consecutive nights. The room was very spacious and comfortable, and there was a supermarket conveniently located right outside. A particular highlight was their underground parking garage: the entry and exit points were very wide, allowing even large vehicles to maneuver in and out smoothly, and the parking spaces themselves were very generously sized. The only minor downsides were that the hotel facilities felt a bit dated, and the shower water pressure was quite low. However, the breakfast was excellent, offering a wide variety of choices. Overall, everything else was great – it was clean and the service was good.

The location is very good, close to Puerta del Sol and Retiro Park. However, the cleaning staff had a bad attitude and often opened the door directly into the room. I stayed for three nights and only made the bed one night. One night when I returned to the hotel, I found that the door card for power supply had been pulled out. There were hairs on the towels in the bathroom. The mini bar was not replenished in time. As a five-star hotel, there are many areas that need improvement.

We stayed at The Madrid Edition while celebrating my friend’s 40th birthday in Spain, and it was the perfect choice for the trip. From the moment we arrived, the experience felt special and well thought out. The hotel kindly surprised us with complimentary cava and a birthday cake, which was such a lovely touch and made the celebration even more memorable. We had also requested a flower arrangement in advance, and it was done beautifully—exactly as we had hoped. The location is another huge advantage. The hotel sits right in the middle of the city, making it extremely convenient to walk to restaurants, bars, and shopping areas. It made exploring Madrid effortless. What truly stood out was the staff. Everyone we interacted with was incredibly friendly, welcoming, and professional, which made our stay even more enjoyable. The only small downside was the room ambience lighting felt a little too dim at times. Aside from that minor detail, everything—from the lobby and facilities to the rooms—was excellent. Overall, we had a wonderful stay and would happily recommend The Madrid Edition to anyone visiting Madrid, especially for a special occasion.

Very nice hotel and front desk staff are very helpful Walking distance to most tourist attractions. There are lots of good restaurants and a mini supermarket nearby.