5-Star Hotels in Madrid

We had a very pleasant stay at this hotel. The location is extremely convenient, making it easy to walk to nearby attractions, restaurants, and public transport, which saved us a lot of time during our trip. The room was clean, well-maintained, and comfortable, providing a relaxing place to rest after a long day of sightseeing. The bed was cozy, and the overall environment felt quiet and safe. The staff were also friendly and helpful, adding to the smooth experience from check-in to check-out. Overall, it is a great choice for travelers who value a convenient location, cleanliness, and a comfortable stay. We would happily stay here again.

The location of the hotel is excellent and very convenient for exploring Madrid. Check-in was swift and efficient, with great service from Daniel, which set a positive tone upon arrival. Check-out was also smooth and well handled. The breakfast area and service were good but could use some improvement, both in organization and attentiveness. Concierge service was good. All front desk staff, bellboys, and door staff were excellent. Unfortunately, the overall experience was significantly impacted by the condition of the room/bathroom. Housekeeping services and room cleanliness were extremely poor, to the point that it ruined what could have otherwise been a pleasant stay. Cleanliness is a top priority for me and my family and one of the main reasons we choose 5-star hotels, and in this regard, the hotel fell far short of expectations. This was particularly disappointing given that we had communicated with the hotel prior to check-in, yet the issue was not addressed despite the repeated and daily requests! I will not go into details nor post pictures out of respect, and just I hope that the hotel will pay attention to this. While some departments clearly made an effort, the lack of basic room cleanliness overshadowed those positives and ultimately defined the experience.

The service was great, very warm and prompt. The room was a bit small, barely any space left after putting down our luggage, but it was clean, and the breakfast was good with a wide variety of choices.

This was my second stay here. The hotel has an excellent location, with a subway station right downstairs. Upon arrival, there were thoughtful snacks on the bed, and the toiletries were L'Occitane, with plenty of bottles provided. The best part, of course, was the large bar of soap, so I didn't have to ask the hotel for one. They also offer turn-down service. Additionally, the hotel thoughtfully provides charging adapters for Chinese guests, which is very convenient. For a hotel costing nearly 3000, it would be even better if the minibar were free. The breakfast was quite rich for a European hotel, though there were slightly fewer hot food options.

They say traveling in Europe can be a real hassle, but this place really prioritizes safety! I didn't have to worry about anything getting lost. Plus, you don't even need a European adapter; your domestic chargers work fine! The breakfast selection was also excellent. My stay was super comfortable, and I had a great time!

Although the hotel is a bit old-fashioned, it's clean, tidy, and has a warm, festive Christmas atmosphere. The front desk and lobby staff are incredibly welcoming and friendly. My room had a terrace, offering beautiful views of Madrid city during sunrise and sunset. The floor attendant was exceptional; if I missed the cleaning time, she'd thoughtfully leave her cart by my door so I could grab water and supplies myself. She really went above and beyond! It's also very convenient to explore the commercial district and large supermarkets nearby. I'll definitely stay here again next time!

The hotel is in a great location, just across from the Thyssen-Bornemisza Museum, a three-minute walk from the Prado Museum, and a seven- to eight-minute walk from Puerta del Sol. There are multiple subway stations nearby, and Atocha is also within walking distance. There are plenty of restaurants and shopping nearby. The family room we booked wasn't large, but it spanned two floors and had a terrace, perfect for a family with two children.

We stayed at The Madrid Edition while celebrating my friend’s 40th birthday in Spain, and it was the perfect choice for the trip. From the moment we arrived, the experience felt special and well thought out. The hotel kindly surprised us with complimentary cava and a birthday cake, which was such a lovely touch and made the celebration even more memorable. We had also requested a flower arrangement in advance, and it was done beautifully—exactly as we had hoped. The location is another huge advantage. The hotel sits right in the middle of the city, making it extremely convenient to walk to restaurants, bars, and shopping areas. It made exploring Madrid effortless. What truly stood out was the staff. Everyone we interacted with was incredibly friendly, welcoming, and professional, which made our stay even more enjoyable. The only small downside was the room ambience lighting felt a little too dim at times. Aside from that minor detail, everything—from the lobby and facilities to the rooms—was excellent. Overall, we had a wonderful stay and would happily recommend The Madrid Edition to anyone visiting Madrid, especially for a special occasion.

The room is comfortable and warm, with a good view! I had a fever when I arrived at the hotel. I called the front desk and immediately helped find a doctor to come to the hotel for diagnosis. The service was warm and thoughtful!

Staff are friendly and helpful. We had problems in charging our car. We asked for help and they came in a minute to help. Carpark is just in the basement and so we could unload luggages and took the lifts from basement up to our room floor directly. Very convenient. Room : spacious Breakfast : not worth, only few varieties. Cleanliness : looks clean in general. But I think the hotel should pay more attention to the 'little things'. One spoon in the room and a plate in the breakfast restaurant had dirt.