Guest User
February 26, 2022
Enter the room price to cheat guests. Record room price for 1 night is 180k but when you come to check in, quote 400k with the reason that the promotional price is for hourly rooms with a duration of 3 hours. Receptionist attitude is very poor, bad service. There is no respect or minimal courtesy in communication and goodwill to resolve, support when guests ask again to clarify information because on the booking, the price is still applied for 1 night and the discount for the room booked is within 3 hours, but the content of the offer is not specified, so how can the customer be held responsible for not reading the information carefully before booking? Guests have been canceled booking at 1:30 am despite booking nearly 1 month before, even on departure day, they also call back to confirm that they will check in late at night due to business reasons. Call for boycott!
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