Hotels near Jerma Complex, Ipoh

I would personally say that the service this time was good though at first when we got there we had to wait as there were people ahead of us at the check in. First and foremost, the room was good as it had a good view. Besides that, the room provided a good entertaimet tool being the televison and television channel, netflix and youtube. Other than that, the hospitality from the bellboy was also exellent with their good service.

A buffet offers a good variety of food from malay to Western. I believe that everyone loves it. If I fly to ipoh, I will definitely stay at this hotel again. It is 15 minutes' walk to old town where there are plenty of traditional food and eateries. Can take a bus to go there. Hotel cleanliness is a plus. EV charging is available at the hotel. There are a lot of car park lots. WiFi connection is weak.

(CNY stay with my 7mo baby) I'm sorry, but I originally intended to complain about the long queue for breakfast. However, I changed my mind after observing how friendly the waitresses were, even though they were very busy. Unfortunately, one disappointing encounter with the room service staff made me leave a negative review. When I called the room service and asked for help in freezing my ice pack so that I could store my breastmilk in the car when I travel back home, the staff member told me that there was a chiller in the room. I explained that the chiller couldn't freeze the ice pack, so I needed the hotel's assistance. To my surprise, the staff member asked me to pack the ice pack nicely and bring it down to reception. It was already 10:30 pm, and I was in my pajamas with my 7-month-old baby. I had to wake her up and carry the ice pack all the way down to reception. In addition to this negative experience, I also had to queue for breakfast with my baby on both days. I thought that they should open a hall if there weren't enough tables for the guests, but the waitresses were still friendly and welcoming, even though they didn't have a baby chair for the first 10 minutes. Despite this, I never thought of leaving a bad review. I was disappointed and saddened when I had to walk all the way down to reception at night with a baby, and I don't think that guests should have to do that.

room was soooo big..but there is no cup water to drink but they provide kettle... the toilet a bit dirty got black mold... so far for me it really worth it cz of the room was big enough n the hotel area also clean..the walkaway soo clean..n room was clean too.. dont worry about food cz got kfc n mamak also..then got laundry..got speedmart..one line with the hotel..got a lot of parking area...

Booked 2 rooms of different categories through trip.com. While checking in, the staff have asked if Tourism Tax has been paid. Checked my booking and these tax has been paid together with the room. He snapped a photo from the app on my phone. While checking out (we stayed there for 4nights btw), 2 other staff asked us the same question. Do they not have records that these has been paid through third party websites? One of their staffs by the name of Raja Hanis have asked to see the tourism tax invoice, which I found through my email confirmation and have asked me (the hotel guest) to send it her! She said to take her number! Not sure what their SOPs are like.. Especially when the check in staff have confirmed these things at the beginning of our stay. What has left me speechless was that while checking out, i was demanded by their that lady (Raja Hanis) to send it to her personal mobile number. Bad reflection of their service. Otherwise, hotel is strategically located. Amenities are ok. Housekeeping did a great job.

The hotel is nice and clean, the service is good and taking care of customer when crossing the road to the theme park. The only thing to comment is their buffet breakfast choices is lesser compare to our visit in last year.

The hotel is quite new. Friendly reception and clean hotel. They do not have in-house restaurant, but they flanked by two nice cafe, a kopitiam style cafe and a fine dining restaurant. Room were very clean. Love the fact that they provide bath robe. Nice interior design and decoration. An additional point is, they have a boutique located at the entrance. Those cotton clothes range from Japan and aromatherapy candle and essential oil must pay a visit to the boutique

Parking are convenient with just a few step to Hotel main entrance. Great welcoming from front desk. Thanks to Christin Loh for time showing us the wonderful art on the lobby area. Few picture taken by us and family especially at one of the art with Harimau design wall. Enter the room with neat bed made up and clean environment. Warm and cozy design with black wall but brighten by light in the room. Entire one night stay was not enough will definitely came again for the next visit to Ipoh. Thanks Christin and Team.

This is my 2nd time staying at the same location. Reason being is they have big swimming pools including kids pool and jacuzzi. Breakfast menu is acceptable. Not to forget, they have nice hills view !

A boutique hotel with good room rates. Room’s clean, has vinyl flooring and built-in carpentry is in rather good condition. Bed’s firm and basic toiletries are provided (toothbrush n paste, bath n shower). Clean bedlinens though the towel I had was old with few grey-black stains. Bathroom’s large but the water pressure is slightly Low (our room’s on the 1st level, with Recep at ground). There’s a dim sum restaurant just beside the hotel but we didn’t eat there. A larger food centre is just round the corner, 5-10mins wall away. Good and value for money place to stay even with no options for breakfast.