Hotels near F.O.S Kuantan City Mall, Kuantan

Hotel GM is clean and is situated near the city center. Around the place, you would find plenty of eateries and restaurants. A recommended stay for business travelers and family trips.

I was assigned a room at 4th floor. Since its at lower level of its 15 storey, I requested a room facing not facing the noisy main street. Good choice: view of a football filed, a mosque and part of the city. The room: The Hotel management probably believe that 1980s heyday decor is a selling point. Save for the flat screen telly, the rest still preserves its 80s setting: louvred wardrobe, bedside cabinet central console with rocker switches, blanket on top of sheets (not quilt), tiled (not marbled) bathroom floor, queen (not king) bed. They try to keep the cleanliness but the permanent stains on chairs, moulds around aircond vent, peeling furniture paint, mildew on bathroom wall are beyond the housekeeping department’s routine; the whole place needs serious makeover.

Overall stay was alright , staff was very friendly and breakfast was basic but good at the price we paid . Only thing is the room which we stayed in was clean but very old , compared to the picture where some of the other rooms were already refurbished with carpet and also new toilets . The wooden toilet door frames were already rotting in our room . Travelled with a young kid of 4 years old , but the window insulation was pretty bad as we were facing the back nearby a mosque and we could hear the speakers up to 1030pm and then again at around 530am . Really need to improve on that to enable a good quiet sleep .

Good points - Clean room. Clean bathroom. Bed was comfy. Bedsheets was nice and clean. Bath towels were clean and fluffy. Plenty of lifts. Shower was hot. Breakfast buffet was expected for the price paid. Bad points - Room was small. Had a full length window facing another block of rooms. Unable to open the glass window. Aircon was not cold - woke up a few times feeling hot. Unable to control the aircon. Bath mat was not provided. Carpet in the corridor outside looks like it has not been vacuumed for months. Keycard was a bit difficult to work - had to keep swiping it to open the door.

This is the fourth time i stay at this hotel...i really love to stay here.Room is clean, pool and beach also very nice. But this time when i came i was accidentally booking for executive room with view garden so i requested to change to sea view but the room is full. Ok, so i agreed with the room but requested to higher floor so i can have a nice view or partial sea view, but when I come to my room, i got a room with this. It's really annoying, and the staff who attended also not really helpful and friendly.Room no 4401..

Had a great overall experience. The service provided by the staff was excellent; they were attentive, friendly, and responsive to our needs throughout our stay. The check-in and check-out processes were smooth, with a helpful video shared by the operator that made everything straightforward for those who can follow instructions well. However, it might be challenging for those who prefer not to read detailed instructions. One of the major highlights was the hotel's location, which is conveniently close to various attraction spots. My unit had a beautiful view facing the sunrise area, adding a special touch to the stay, although I regretfully missed the opportunity to catch the sunrise moment. The unit itself was clean and well-maintained, providing a comfortable environment. However, the small room, which I believe was a storeroom, was only equipped with a fan and became quite hot, making it uncomfortable for anyone to sleep in unless the door was left open. In summary, my stay was enjoyable thanks to the excellent service, prime location, and cleanliness of the unit. With some improvements to the small room's ventilation, the hotel could offer an even better experience for its guests.

I spent 3 days 2 nights here with my family for vacation. From the moment we arrived, we were greeted with warm hospitality that made us feel right at home. The process, from unloading our luggage to checking in at the reception, was smooth and efficient. The porter and reception staff were polite and beaming with smiles. We stayed in a studio room, as we needed more space for our active child to move around. The room was in tip top condition—spacious, newly renovated with chic design, and maintained at the highest level of cleanliness. I would say, what you see on Trip is exactly what you get! I want to give special recognition to the Swiss Care team, especially a sweet and polite lady named Sihma (Swiss Care #1), who promptly and efficiently responded to all of our calls. She went the extra mile to ensure all our reasonable requests were met. The swimming pool attendants were diligent in their duties, ensuring the safety of all swimmers. Syed Lukman is one of them. The breakfast provided was consistently replenished to accommodate all diners. I especially enjoyed the nasi lemak on the second day—the meat was tender, perfectly spiced, and juicy. Kudos to the chefs and café staff for their excellent skills! I also noticed that a few middle-aged Malaysian aunties were employed as part-time workers in the café during the busy weekend. Despite their age, they worked efficiently and professionally. I think this is a commendable practice, providing job opportunities while boosting the local economy. The lobby and main facilities were a bit run-down, but I didn’t mind since they are currently undergoing upgrades, which are expected to be completed by next year. I’m excited to return when the renovations are finished!

The building as a whole is quite run down but this THM unit is properly maintained. Owner is good. Twin beds are placed in the room with attached toilet. Should be the other way around. Refundable Deposit - MYR300. Pool very crowded over the weekend

It's my first time at Cherating. A Lovely village full of friendly people. The hotel was better than the booking photos. The location was great for the beach and the local cafes and restaurants. The hotel staff were kind. They also had a SPA, and the service was excellent. The nearest local cafe drinks were divine. I had a good stay overall.

I recently had the pleasure of staying at The Royale Chulan Cherating Villa, and I must say it was an unforgettable experience. From the moment I arrived until the day I checked out, the staff and services at this resort exceeded my expectations! Without a doubt one of the best resorts in Malaysia and if you're ever in Cherating, THIS is the place to stay! First and foremost, the staff deserves a standing ovation. Their warm welcome and genuine hospitality made me feel like a VIP guest. Whether it was the front desk staff, the buggy drivers, the housekeeping team or even the F&B staff, everyone was attentive, friendly, and always ready to assist with a smile. They went above and beyond to ensure my stay was comfortable and enjoyable, and for that, I am truly grateful. Kudos to Rizam for introducing us this hidden gem. The dining experience at the resort was exceptional as well. The Ocean restaurant offered a delectable array of dishes, catering to various tastes and preferences during my breakfast and dinner. I was particularly impressed with the chef's culinary skills and the waitstaff's impeccable service. Shoutout to Mahdi and Nizar in building a strong service team. Each meal was a delightful journey for the taste buds, and the dining experience added another layer of enjoyment to my stay. However, while the staff and services were outstanding, there is room for improvement when it comes to the resort's facilities. Although the property is well-maintained, some areas appear a bit outdated and could benefit from a renovation. I was told that they have very limited budget provided by the management and the improvement process is quite slow. They don't even have a gym or a large banquet hall which I understand is a requirement for a 5 star resort. The rooms, while clean and comfortable, could use a modern touch to match the high level of service provided by the staff. Additionally, the pool area, though enjoyable, would be even more appealing with updated loungers and a fresh coat of paint. These are my two cents which I hope the management would consider to do as soon as possible in order to maintain this amazing place and their regular guests. Despite these minor facilities-related issues, I wouldn't hesitate to return. The exemplary staff and top-notch service is more than enough to compensate for any facility shortcomings. In fact, I look forward to seeing how the resort evolves in the future, as I believe that with some upgrades, it has the potential to become an even more remarkable tourist attraction. I truly hope the management takes care of it's staff by giving rewards or incentives as I can see they worked really hard to maintain this resort's standards. In conclusion, my recent stay at The Royale Chulan Cherating Villa was a delightful experience, primarily due to the exceptional staff and services. While there's room for improvement in the facilities department, it doesn't overshadow the overall positive impression I have of t