"On a business trip to Dubai, this hotel is super convenient as it's very close to my office. It's also near Palm Jumeirah, so I can go for a run in the mornings, which is great. I definitely recommend staying here, especially if you work in Internet City. The accommodations are good, and the front desk staff are really friendly and welcoming; I've gotten to know them quite well."
"Incredible city views. Beautiful, stylish rooms, billiards, a bar, a pool, a sauna, tennis, a restaurant, a shop, a pharmacy, and so on – this hotel is like a huge shopping mall, you'll find everything you need!"
"The location is good
The parking is free for guests but very limited space and very tiny Not clean and there is bad smell
The hotel is nice but they need to care more about the cleanness
There is no room services
But housekeeping is helpful when you ask something.
I checked in at 10 pm so I asked for late check out and they still weak me up at 11 am, and even after confirming my request thy keep calling"
No. 6 of 4-Star Select Hotels in United Arab Emirates
"The room was generally okay, but it took a long time for the hot water to come on, and the TV didn't work. There were no disposable slippers or toiletries, so I just had to make do for the night."
"Second time at this hotel:
1. The service is top-notch. Whatever you need, even if your English isn't great, the front desk will try hard to understand you. You can ask for free mineral water, coffee, and more – this place gives you plenty of coffee every day.
2. The shower has great hot water; it's not just lukewarm.
3. The hotel offers a self-service breakfast, but it might not be available during off-peak seasons. However, you can choose a set meal to take away or have the kitchen prepare it for you to eat in the restaurant.
4. Downstairs, there's the Qing & Lan Chinese restaurant. The prices, especially for beef noodles, are basically unbeatable – you'd be hard-pressed to find a cheaper Chinese restaurant in Dubai."
"Breakfasts are weak.
The staff is excellent, the furniture in the kitchen is bad, falling apart, the upholstered furniture is normal, new, nice, but as a furniture maker I will say this is a common situation, especially for Dubai, but not for everyone, but fresh if the room is after renovation. But there are rooms that are run-down, old, smoke-filled, or a joke with a single bed, it is not clear who was in charge of the equipment."
"Got a room on the 14th floor, but it had a musty smell. 😤 On the bright side, breakfast was good, especially the egg pancakes. The staff were all very attentive; if I needed anything in the room, a quick call to customer service had someone bringing it up right away."
"We had a truly wonderful experience at the Grand Plaza Mövenpick Hotel. Everything exceeded our expectations, and we would happily return in the future. The rooms were spotlessly clean and well-maintained — housekeeping took care of everything daily, so we always came back to a fresh and tidy space. The breakfast was absolutely fantastic: there was a wide variety to choose from, everything was fresh, and the flavors were delicious. Every morning offered something new, and the quality of the food was consistently excellent.
The entire hotel has a very cozy and welcoming atmosphere. It’s beautifully decorated, clean, and well-kept, which really made us feel comfortable and relaxed during our stay. The swimming pool is lovely and well-maintained, providing the perfect spot to cool off and unwind during the day. Another big plus is that the beach is just a short ride away — only about 10 minutes by taxi — so it was very easy to enjoy both the city and some relaxing time by the sea.
Overall, the hotel exceeded all our expectations. We can highly recommend it to anyone looking for a clean, comfortable, and friendly place to enjoy their vacation."
"I stayed this hotel for 3 nights with my family, the service here is excellent. I rent a car for this trip and they offered valet parking service. The hotel is closed to the monorail station but I haven't take the rail transportation this time, its overall in a good location with easy access to many tourists points in Dubai. The room is big and buffet breakfast is excellent too."
"I had a comfortable stay at Signature 1 Hotel in Barsha Heights. The rooms were modern, clean, and well-equipped, with a cozy atmosphere that made it easy to relax after a long day. The staff were friendly and attentive, always ready to assist with any request. The location is convenient, with easy access to public transport, nearby restaurants, and Dubai’s main attractions. The hotel also offers good value for money considering the quality of service and amenities. A special thanks to the receptionists, MrArpan and Mr Mohamed, for making my check-out experience smooth and pleasant. They were professional, efficient, and friendly, leaving a great final impression of the hotel."
Very Good
441 reviews
8.6/10
1 night
From THB 1,444
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9.4/10
Amazing
GGuest UserThis hotel is perfect for both leisure and business travelers. It offers a rich variety of cuisine, including Chinese, Indian, and British options. The Arabian dishes are particularly good at satisfying a craving for Chinese food amidst the local flavors. The location is excellent, comparable to staying in Lujiazui, Shanghai. The entire staff is incredibly warm and attentive, providing exceptional service. Special mention goes to Jinto and a few others from the breakfast team who were efficient and perceptive. Staying at this hotel is truly a pleasure. The hotel also features an outdoor swimming pool with direct views of the Burj Khalifa. The high-floor rooms offer breathtaking panoramic views of the entire city of Dubai, extending to the sea, and you can even spot the Burj Al Arab. I highly recommend this hotel if you're visiting Dubai.
AAnonymous UserThe services at Jumeirah are attentive and considerate, the dishes are delicious and suit Chinese tastes. The three-day stay is full of wonderful memories. If I come to Dubai next time, I will choose Jumeirah.
GGuest UserOur check in time was 3:00 PM
While we checked in past 5:00 PM, when we reached room, housekeeping was still inside cleaning
The room was not ready 2 hrs past check in time?
Upon booking I had requested happy birthday decoration and called reception, they said they will provide complimentary dessert, it was not there, and they did not bring it at all during our stay
I called, they said it will come… but it didnt, they just brought fruits which we did not touch… much later after we checked in….
We had to call for our luggage too, it was delayed, it didnt reach after our check in, it seems they lost it…. Called back asking for luggage description
The room was very hot when we walked in, and AC was malfunctioning… at times it was cool but most times it was hot… and we had to call for that too
Overall, the hotel was beautiful, room was spacious, you can walk around endlessly in lobby and look around but you would not expect such hiccups to take place in such a high end and iconic hotel like Atlantis The Royal
Things we did not like:
- Room was still being cleaned 2 hours after check-in time
- Birthday requests and promised complimentary dessert were not fulfilled
- Delayed arrival of luggage
- AC!!! Room too warm 💔
- Had to repeatedly call reception for basic requests
GGuest UserMy stay at this hotel was absolutely fantastic! The moment I walked through the doors, I could feel the warm and attentive service atmosphere. The front desk staff were all smiles, and the check-in process was quick and efficient. The room was exceptionally clean and tidy, with a soft and comfortable bed that just made you want to sink in and get a good night's sleep. The room facilities were also comprehensive, with the TV, air conditioning, and other amenities working perfectly, and there was plenty of hot water.
RRR99Great location with great view. Direct access to Dubai Mall is definitely a plus. However, the cleanliness of the hotel need to be improved. The bathroom has got a lot of water stains.
OOlik_VoyageExcellent, simple yet comfortable hotel not far from the airport. They had no problem letting us check in early and even moved our breakfast to the day of arrival since we had a late-night departure, all without any fuss.
GGuest UserStaying for 16 days with the family. First week was great bar the meals at dinner. Beach at Hilton was great, the rooms great, location good.
We went half board so we had to eat in a pub type restaurant called speakeasy where people were smoking drinking and playing pool. We attended twice and then stopped. Muslim family and not happy to dine where people watching the football smoking an drinking whilst trying to eat. First time eating the food was bland and we ordered a chicken burger, it was raw so they made another burger but obviously not enjoyable.
Second time the staff put our whole order on someone elses table then after a few minutes took it off their table an put it on ours. (God knows if it was touched or coughed on) We decided we were not going there again.
Spoke to reception who said we can order room service to our room rather than eat at speakeasy. This was great for a few days but the menu never changed and got boring and eating where we slept was becoming un enjoyable.
We then told housekeeping there was an odd smell in the bathroom so he cleaned the bathroom. Smell was still there all whilst having to eat our food in the room. We then complained and they came to fix the smell as it was getting worse. He came and sprayed something in the floor vent. At 2am a few days later we heard a bang and water grushing, it came from a boiler room so we called reception and they sent someone out, he turned the water off but hadnt said so, so in the morning both rooms had no water so we could not take showers and we missed breakfast as they came to fix the issue whilst we waited (no offer of room change either). Tried to go to the hilton beach as had for past 9 days and they said its now chargable, nobody informed us of this change and they said they only just found out but then this should have been stated on arrival that its not normality and can change any day instead just go and take a towel and go to the public beach on the sand as theres no beds!
Pool bar not open so you have to order from the lifeguard who calls room service and waiting to get a drink of water in the heat, which is not sign posted so you would not know. You just think the pool bar is closed as its shutter down.
So thankful for Shaban an his team who truly looked after us with food and we attended his restaurant on the 2 days it was allowed to open, apart from that the food was not good. Highly recommend Shaban so professional caring sympathetic and respectful to our needs. He needs a promotion and pay rise as he goes above and beyond for the care of visitors!
On day of leaving we went to get a quick lunch at jones grocery and the lady said i have to check if you missed any meals to see if your eligible to eat! We said we have missed a few so its fine, had us waiting a while which became ridiculous and embarrassing so we just left.
Met with guest relations and didnt get any sympathy or an apology for the inconveniences caused which led me to make this complaint. I totally understand the situation in Dubai with closures and staffing as i am a frequent visitor but i do not feel we were completely not respected not taken care of correctly and my children did not have a good time at the hotel.
Unfortunately i feel as though i would not stay here again.
MM255441****The environment is great, the service is excellent, and check-in was a breeze. Unlike some hotels that demand a deposit upon arrival, this one doesn't. Plus, it's quite well-equipped; I've stayed in other Dubai hotels that didn't even provide slippers or toiletries, but this one has them. It's also very convenient for getting around and shopping.
YYangmiemiemiemie111This is a fantastic hotel with unique decor and smart home features. The curtains are self-adjustable, and the mirror TV is a cool touch. The hotel lobby is stunning, and there's a small convenience store to grab anything you need. It's super close to Dubai Mall, just under a 10-minute taxi ride. I'd definitely stay here again on my next trip to Dubai. It gets a lot of tourists, so luggage handling can be a bit slow. Not many Chinese guests, mostly Europeans and Americans. The paid restaurant at the hotel is delicious, and I found the cleanliness to be excellent.
GGuest User3 star at a max for Dubai. I guess having a club enhances the star rating but this is not to say it is poor, but rooms need upgrading.
It serves a specific client group, this definitely defeats the Accor Standards and not good enough of management to say “well they are 90% of our guest”.
I choice to say as the price ratio was good for the night but if the stay was longer I would have ran away!
Would I come back, not likely unless Accor Head office does some serious head banging!