"The service staff at this hotel were all very nice and friendly, except for one young male receptionist. In particular, a male receptionist in his thirties or forties was incredibly warm and helpful. When we went to the street corner to look for our Bolt ride, he used his own phone to stay on the line with the driver, and when the driver spotted us, he even confirmed through the driver's phone with me to make sure we didn't get into the wrong car. Thumbs up for that heartwarming service 👍
Now, about that exception—the young male receptionist. On the day we checked in, I had a slight fever and really wanted to drink more water. I asked the front desk: ”Besides the two bottles in the room, can we get any more complimentary water?” (After all, in Chinese hotels, bottled water is basically unlimited.) He said: ”Apart from the two free bottles, all extra water comes at a charge. But I can give you two more bottles for free this time.” I appreciated that gesture and gave him credit for it.
But then, on the third day of our stay, something bizarre happened. My low-grade fever had turned into a high fever over 39°C. When I got back to the room, I found that housekeeping had left us only one bottle of water. Although I had already bought plenty of water myself, the fever made me extremely thirsty, so I called the front desk to ask for an extra bottle.
Me: ”Today they only left us one bottle. Could we get another one?”
Reception: ”Impossible. There must be two bottles in your room.”
Me: ”There are indeed two bottles, but one of them is leftover from yesterday that we didn't drink. They only replenished one.”
Reception: ”No. Every day at 2 p.m., housekeeping always puts two bottles in the room.”
Me: ”But we only saw one.”
Reception: ”No, we put two. We never shortchange.”
Me: (already quite annoyed) ”You say two, but we see only one. How can you prove that you put two?”
Reception: ”Then it’s your problem.”
This is probably the toughest front desk I've ever encountered in my life. When both sides have no evidence and it's one word against another, why must the guest be in the wrong and not themselves?
Here's the translation:
For this kind of service, I have nothing to say but disappointment and anger. I appreciate the extra two bottles he gave me on the first day, plus the one bottle on the last day—three in total—and I'm returning every single one of them to the hotel. These bottles of water, worth only 0.5 AMD each, I won't drink any one of them, all gave them back to the hotel. I left them in the room, on the table. I will never set foot in this hotel again. Goodbye 👋🏻"