Explore honest ratings and real traveler reviews to help you find the perfect stay.
Posted on Jul 26, 2025
CindyTsang
The location is slightly off downtown; if you have a car, it's not a problem. Street parking is fine; you can pay $19 for a night. The flat is huge for two people. The facilities are in good condition. There are two Dyson fans, one in the living room and another in the bedroom. We were here in the summer, but the temperature at night was around 12-14. It's good not to have AC in the room, and the room still feels cool enough with the balcony door and the bottom windows opened in the bedroom and the living room, even without turning on the fans. There are washing machines with a drying function in the room, which are free to use, but you must bring your detergents or buy them at the front desk. I liked the living environment and the fresh air here. As it's off the main road, I enjoyed the silent evening without traffic noise.
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Price per night from:JPY 54,814
Posted on Dec 21, 2025|Traditional Room
Guest User
The location was lovely and the staff were very professional and friendly the lobby was nicely appointed and the restaurant was amazing. I was put in a room on one of the lower floors that seemed a bit older and looked out into a garden or some kind. The room I was given was directly opposite the elevator, and the noise was incredible from the hall and from the laundry facility above. The bed was comfortable, if a little too firm for my taste, but clean. If I were to stay again I would request a different room for sure.
The elevators were also mostly out of service resulting in long waits to get anywhere. I gave up and took the stairs twice. It would also be nice if there was a drinks machine with the ice as I would have loved something besides coffee or tea.
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Price per night from:JPY 37,581
Posted on Mar 24, 2026|Deluxe Room with 2 Queen and City View, 334 sqft, 31 sqm
Guest UserI am writing to formally express my very serious dissatisfaction regarding the condition of my room and the overall standard of service during my stay.
To be completely honest, the situation is far below what any reasonable guest would expect from a hotel of this category and price level.
There is clearly long-term dust accumulation on the exhaust fan and in multiple corners of the room. This is not a matter of minor housekeeping oversight for a day or two it reflects a prolonged lack of proper maintenance and cleaning standards. Such conditions are unacceptable for a property that presents itself as a luxury establishment.
Even more concerning is the foul, rotten odor coming from the sink water. Every time I brush my teeth or wash my hands, the unpleasant smell is immediately noticeable and deeply disturbing. This raises not only comfort issues, but also serious concerns about hygiene and water safety. At this level of accommodation, guests should never have to question the basic quality of the water provided in their room. I strongly believe this matter requires immediate professional inspection.
I chose to stay at your hotel and willingly paid a premium rate because I expected a premium experience including cleanliness, attention to detail, and reliable service. Unfortunately, what I have encountered so far reflects a significant gap between the price charged and the quality delivered.
In addition, despite leaving a tip for housekeeping and placing a written note clearly requesting replenishment, my shampoo was not refilled. I was eventually forced to go into the corridor to find another staff member for assistance. Cotton swabs were also not replenished for three consecutive days. These are very basic service expectations that should not require repeated reminders from guests.
Taken together, these issues have had a substantial negative impact on my stay and overall impression of the hotel. I find this situation extremely disappointing and frankly inconsistent with the reputation and standards your brand claims to uphold.
I would appreciate it if management could review this matter seriously and provide a clear and appropriate resolution.
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Price per night from:JPY 58,676
Posted on Aug 2, 2025|Harbour View Suite
Guest UserTop notch service. Corner suite on the 6th floor had a killer view of the harbor and parliament building. Walking distance from restaurant and the BC museum. Really appreciated having a sitting space separate from the bedroom.
Everything was very nice but room not newly remodeled. Nonetheless, looking forward to an opportunity to stay there again.
Major flaw was the pool, sauna area was part of an attached gym. Not the spa experience I had hoped for.
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Price per night from:JPY 33,284
Posted on Dec 29, 2024|Standard Double Room, 2 Double Beds
Guest UserAvid traveller and honest review. Booked 3 days and got an older room with a plug in oil heater and fan because baseboard not renovated. Crowded plug in and power bar behind a dusty tv to run it all. But budget so rather expected a few things. Had to stay one more day so booked online , got a better room but upon arriving found a young women passed out briefly with a “pipe” in her hand right at the entrance and because children where on premise I reported as I booked in and it seemed blown off. A man then lead said girl in who was obviously “working” but also in no shape to give consent and I said to the clerk exactly that as well that she had blood down the back of her legs, who seemed to blow it off. I am disturbed with the fact that the young woman was easily going to be victimized. So , if you are ok with that, and no guarantee of your room quality then this is the place . Horrible accommodation, no ,I’ve seen worse, and second room was certain up to par, but the neighbourhood may also allow for other types of “stays” it seems because it was absolutely blatant. But hey, it was cheap!
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Price per night from:JPY 21,047
Posted on Aug 28, 2024|Superior Two Queen Studio
Guest UserI had a fantastic stay at this hotel! One of the highlights was the free bike rental, which made exploring the area so much fun and convenient. The breakfast was a pleasant surprise; the homemade croissants and pastries were absolutely delicious and added a delightful touch to our mornings. The billiard room was a great way for our family to relax and enjoy some quality time together. We also found the coin laundry service incredibly handy, especially during our extended stay. Overall, a wonderful experience that made us feel right at home!
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Price per night from:JPY 26,285
Posted on May 13, 2025
maire santos adriano
Great stay at the Sandman Hotel! The room was clean and comfortable, staff were friendly, and the location was super convenient. Highly recommend and would definitely stay again.
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Price per night from:JPY 29,109
Posted on Aug 18, 2025
Cengjingtieren
Victoria is not big. This hotel is located in the heart of downtown, and you can basically walk everywhere. Within 10 minutes of leaving the hotel, you can see all the scenery near the Inner Harbour. There are countless high-quality restaurants. Apart from the price being a little high during peak season, there is almost no disadvantage.
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Price per night from:JPY 43,953
Posted on Apr 25, 2026
Guest User
The service was outstanding and the location ideal if you are biking. The hotel also has a room where you can store your bikes. The room was very clean and the staff very helpful.
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Price per night from:JPY 24,281
Posted on Jan 11, 2026
Guest User
Great hotel great location ,stopped here many times ,parking is now better but still costs you $20 day but it is downtown ,heating in room very poor ,had to ask for additional heater .this room also had large windows with a view to the ocean which was great ,but heat loss from windows with a small portable radiator was not sufficient ,but luckily this room had an open fireplace ,so I sublimated the heat by making a nice fire ,may be a good idea for the hotel to offer to sell the logs rather than me going out to a hardware store to buy them
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Price per night from:JPY 25,367