Explore honest ratings and real traveler reviews to help you find the perfect stay.
Posted on May 3, 2026
Guest User
The location was fantastic, and the breakfast was incredibly delicious! However, there were stains on the duvet, which was a bit disappointing. Also, we wanted to dine at the hotel's ground-floor restaurant at 7 PM and had asked the staff to make a reservation for us the day before. But when we arrived, we found out the reservation was made for a different restaurant right next door, not the one we requested. The employee who made the mistake didn't even apologize. Another staff member, who was very apologetic, offered to rebook us for a different time slot. I think if the person who made the error had simply apologized, I would have felt much better. That really left a bad taste in my mouth and was quite a letdown. If only the bed linens were spotless and the apology for the mistake had been handled better, I would have been completely satisfied!
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Price per night from:MYR 2,226
Posted on Jun 13, 2026
Alison 88The hotel room faces the Eiger Mountain, offering a beautiful and impressive view. There is also a common area on the 4th floor where guests can enjoy panoramic scenery around the hotel, creating a truly relaxing atmosphere. The staff were warm and welcoming. On my second day, I arrived at the restaurant after breakfast hours, yet the staff kindly prepared a coffee and a breakfast plate for me — such a thoughtful gesture. The front desk team were polite and very helpful throughout my stay.
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Price per night from:MYR 827
Posted on Apr 16, 2026
Guest User
Every moment here was absolutely wonderful! They were very accommodating with my requests, all the staff were friendly, and the room was quiet, clean, and had an incredible view. The breakfast was also well-prepared, compact, and tasted excellent. It's close to the First cable car, there's a supermarket right in front, and it's not far to walk from Grindelwald station. If I go again, I wouldn't hesitate to choose this hotel. For all the Koreans traveling to Switzerland, if you go to Grindelwald, definitely try staying at this hotel!
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Price per night from:MYR 750
Posted on Jan 4, 2026
1346633****
The hotel is located high up on a hill, offering great views on a clear day. It's also very close to Grindelwald station. Before check-in, the owner emailed me to fill out my personal information in advance, but it was a bit tricky to do, so I figured it would be easier to just fill it out at the front desk when I arrived. However, when I got there, the lady at the front desk was quite displeased and deliberately made me wait for a long time, claiming that if I had completed the online form beforehand, I wouldn't have caused such a delay. All in all, despite that, it's a charming local chalet with beautiful weather and scenery, making for a great experience.
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Price per night from:MYR 746
Posted on Mar 15, 2026|Standard Double Room
Guest UserThe view of the snow-capped mountains was breathtaking. room was spacious and well-decorated, toilet and amenities were organised and clean. the hotel staff were very nice as well, they accommodated our request to use the hotel spa on the day after our checkout.
Breakfast was of good quality with nice view from the window too.
Would recommend!
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Price per night from:MYR 1,069
Posted on Jun 10, 2026|Standard Double Room
Guest UserLoved that we could still see the mountain from our room!
Like that the hotel restaurant offered 10% discount to guests! The cheese fondue was great!
Service staff were generally friendly and accommodating - one of the nicer staff we met throughout our switz trip
One small feedback: Need to request kettle from front counter - wish they told us before we came up so we didn’t need to specially go down to request for it.
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Price per night from:MYR 740
Posted on Aug 4, 2025|Superior Two Bedroom Suite With Eiger View
Juzideouzhouji
We were traveling as a family and had specifically booked a family suite. This room was reserved more than a month in advance, and the price was quite high. However, we were very upset on the day of check-in, as the suite we were given was absolutely not the Executive View Suite I had booked. Although it was a suite, there was absolutely no view. After a long back-and-forth, with a lot of help from Trip.com customer service, we were moved to a different suite, but it still wasn't the room type I had originally booked. Since we were staying for two nights, we were moved to yet another suite on the second night, which finally matched the room type I had booked.
The hotel itself is good and highly recommended. The location is excellent, and after all, it's a five-star luxury hotel. However, the front desk staff was unfriendly on the day of check-in, which led to a very poor check-in experience.
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Price per night from:MYR 1,650
Posted on Apr 10, 2026
Guest User
This hotel exceeded my expectations and was the most satisfying stay of my entire trip to Switzerland.
**Service:** The hotel staff were very welcoming. Each guest received a complimentary welcome drink, which you could pick up at the bar. The hotel bar has floor-to-ceiling windows directly facing the snow-capped mountains, making it incredibly enjoyable to sip a drink while gazing at the view.
**Cleanliness:** The room was very clean.
**Facilities:** The room's interior was primarily wooden, and the soundproofing was good.
**Location:** The hotel is about a 5-minute walk from the train station, passing a Coop supermarket along the way, making it very convenient for getting around.
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Price per night from:MYR 1,660
Posted on Dec 2, 2023|Lifestyle View
DonW1128Rating: ⭐⭐⭐⭐⭐ (5/5)
Is pleasure of staying at a wonderful hotel that left a lasting impression. From its impeccable design to the delectable breakfast, my experience was delightful overall. Although the weather didn't quite cooperate during my stay, the hotel's fantastic service more than made up for it.
The hotel's interior design is simply stunning. Every aspect of the decor exudes elegance and sophistication. The attention to detail is evident, and it creates a warm and inviting atmosphere throughout the premises. The architecture and furnishings are tastefully chosen, providing a luxurious and comfortable ambiance for guests.
One of the highlights of this hotel is undoubtedly the breathtaking view. Unfortunately, I encountered some bad luck with the weather during my stay, which limited my ability to fully enjoy the surroundings. However, even through the mist and rain, I could sense the beauty that lay beyond the hotel's windows. I can only imagine how magical it would be on a clear day.
The service at this hotel is truly exceptional. The staff members are attentive, friendly, and go above and beyond to ensure guests have a memorable experience. From the moment I arrived, I felt warmly welcomed and well taken care of. The hotel's commitment to customer satisfaction is evident in every interaction, making the stay truly enjoyable.
breakfast was simply delicious! The array of options available was impressive, catering to various tastes and dietary preferences. this hotel left a lasting impression on me. The well-designed interiors, the mesmerizing view (even through the rain), the exceptional service, and the mouthwatering breakfast made my stay truly remarkable. If you're looking for a hotel that combines elegance, comfort, and impeccable service, this is the place to be.
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Price per night from:MYR 1,535
Posted on Apr 3, 2025
Daria
The hotel was located in the middle of the hill, just like many of the hotels in Grindelwald. There was free bus in the area so it was easy getting up and down. Yet, the bus service stops at around 6 or 7pm, and you will have to walk up the hill from the train station for about 20 minutes. Also, potentially because it was in the middle of the mountain or it was winter, it felt very dry in the middle of the night. It would be nice if there can be a humidifier in the room.
However, the view of the room is absolutely worth it. You can look at mountains like Eigerblick just from your room and the breakfast buffet, and it is extremely breathtaking.
The breakfast buffet included was decent, with fruits, bread, cereal, some hot food and drinks. In particular the eggs were very nicely done.
The bathroom looks a bit old-fashioned and narrow, with slightly insufficient lighting, but overall it was clean and good.
The service was generally good. We were greeted with great smiles and friendliness by the reception and staff at the breakfast buffet.
Overall it was an amazing stay and I would recommend it:)
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Price per night from:MYR 967