Explore honest ratings and real traveler reviews to help you find the perfect stay.
Posted on Sep 15, 2025
Anonymous User
My stay at the Crowne Plaza Hamburg - City Alster was absolutely superb. From the moment I arrived, the elegant and professional atmosphere was noticeable.
The room was spacious and beautifully appointed, with a incredibly comfortable bed and a fantastic view. The location is also ideal for both enjoying the beautiful Alster lake and accessing the city center.
It’s the attentive service and premium amenities that set this hotel apart. I felt thoroughly pampered and would not hesitate to return for another luxurious stay.
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Price per night from:AU$123
Posted on Mar 6, 2026
Guest User
I had a really pleasant stay at this hotel. The property is beautiful, very clean, and overall feels well maintained. The atmosphere is welcoming and comfortable. I especially liked that coffee and drinks are available anytime, which is a really nice touch. The breakfast was also great, and the pancake machine was such a cute and fun addition. I would also like to give a special thank you to Adrian at the front desk (I hope I spelled his name correctly). He was absolutely fantastic, very kind, professional, and genuinely caring. He communicated clearly and handled everything very well. I even noticed he was training other colleagues, and it was obvious that he understands the business and customer service extremely well. He really made a positive difference during my stay.
There was unfortunately one issue with housekeeping during my stay. I had stayed one day, liked it so much stayed 4 more days. On my first day, on several occasions a cleaner entered or attempted to enter my room early in the morning even though check-out was at 12:00. On my first day they knocked at 11am/12/12.30 and actually came in at 12pm, although I had paid for late check out (which by the way is an amazing option to have), while I was still naked in bed. One cleaner in particular — an older woman with short burgundy/brown hair — was quite abrupt. She repeatedly gestured for me to leave quickly. At one point she pointed at her wrist as if indicating a watch and used hand gestures to signal that I should hurry and leave, even though I still had time before check-out. It felt quite uncomfortable, especially as housekeeping knocked once and then opened the door quickly on a couple of occasions. On my last day, someone actually came in at 10AM in the morning. I just do not understand. I know it is a big hotel, I know they have to get a lot of rooms done in a short amount of time. I just do not understand the aggression of demanding a guest to leave so they can clean.
Thankfully, Adrian at the front desk was extremely helpful when I explained the situation. He took my concern seriously and helped communicate with the housekeeping team so it wouldn’t continue. Adrian really saved my stay!
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Price per night from:AU$110
Posted on Jul 10, 2025|Twin Room
Guest User🌟 _A fantastic stay from start to finish!_ The staff at Hampton by Hilton Hamburg City Centre were incredibly welcoming and went above and beyond to make us feel comfortable. The rooms were spotless, modern, and cozy—perfect for unwinding after a day of exploring Hamburg. Breakfast was generous and delicious, with a great variety to suit every taste. The location is ideal, with easy access to public transport and major attractions. I’d happily stay here again and highly recommend it to anyone visiting Hamburg!
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Price per night from:AU$166
Posted on Jun 3, 2026|Business Twin Room
Guest User
Everything went smoothly. Check-in and check-out were problem-free. The room was clean and functionally met expectations.
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Price per night from:AU$85
Posted on May 21, 2025
Guest User
A great hotel for a few days. The staff was very friendly and helpful and breakfast was really good. Most of the fresh fruit salad convinced me. The flat is quite narrow, and the fact that you come into the parking house only after check-in was not directly visible. But in all, it is absolutely recommended to continue
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Price per night from:AU$96
Posted on Jul 14, 2026
Guest UserWe booked the deluxe room and it was like in the pictures, as advertised. The room was clean and quiet, and we found a friendly front desk. We were also satisfied by the breakfast buffet. The private bathroom in the room was really small. Considering that this is a hostel, I was happy about having our own. It was a very good deal for a one-night stay in Hamburg. We enjoyed staying very close to the main train station. It is right behind.
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Price per night from:AU$22
Posted on May 2, 2025
Guest User
Отель находится рядом озером. Есть где прогуляться заняться пробежкой. Вечером на озере с отличным видом можно поужинать. Сам отель удивил спокойным чистым но ером в дополнительно зданни с балконом во внутренний двор, но в номере нет ни холодильника ни столовых принадлежностей. Есть халаты и тапочки. В общем можно рекомендовать если район устраивает (15 минут пешком до главного ЖД вокзала).
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Price per night from:AU$116
Posted on Mar 22, 2026
Guest UserNice hotel in the middle of the city, right next to the central station. Clean and fresh, and the breakfast was very good. We enjoyed our 2-night stay here and i wouldn’t mind staying here when visitibg Hamburg again.
Worth knowing, the hotel has 2 small elevators, one of which was closed for repairs causing long waiting times(especially around breakfast times) if you cant use the stairs for some reason.
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Price per night from:AU$115
Posted on Feb 12, 2026
Guest User
The hoste provides the bare minimum in terms of amenities and cleanliness. While it is functional enough for a short stay, the overall quality feels very much in line with the low price. Facilities are basic, and the atmosphere is not particularly comfortable or welcoming. It’s not a terrible place to stay, but it’s also not somewhere I would confidently recommend to others unless they are simply looking for the cheapest option and have very low expectations.
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Price per night from:AU$18
Posted on Dec 2, 2024
Guest User
Die Heizung im Zimmer funktionierte nicht und das Wasser in der Morgendusche war kalt!
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Price per night from:AU$83