Hotels near Stonegate in York

"Overall, I wouldn't really recommend it. The location is okay, just outside the city walls. However, all the rooms are in the attic, requiring two flights of very narrow stairs, making it impossible to bring up even a slightly larger suitcase. The floors are uneven, and in some areas, it feels like they could easily collapse; even with a carpet, they still creak when you walk on them. What's even more frustrating is that the attic is already stuffy, and a constant instant noodle smell drifts up from the downstairs restaurant. On the night we checked in, we found one of the air conditioners wasn't working, but the front desk said the maintenance staff had already left for the day and could only provide us with a small electric fan."

"Upon entering the room, I noticed the toilet and cups were dirty, and there was limescale in the kettle. I informed the front desk, and they quickly sent someone to clean it, so their response was prompt. The guy at the front desk spoke excellent English, which was easy to understand. The hotel's location is superb, situated by the River Ouse, within walking distance of the train station, and very convenient for visiting the old city. The breakfast was incredibly rich and delicious, offering great value for money!"

"If you are Chinese, I strongly suggest thinking twice before staying here. I was first assigned a room in the side building that reeked of mould and had a broken bathroom sink. After complaining, I was moved to an accessible room on the same floor, despite having no accessibility needs — no bathtub, an absurdly tiny sink, and a mirror positioned for wheelchair users. If this was considered an appropriate replacement, perhaps they should have provided a wheelchair too. What made the room allocation even more questionable was that the floor, with around 11–12 rooms, appeared largely empty. And it certainly wasn’t because of good soundproofing — I could clearly hear guests talking in other rooms. So why was I first given a mouldy, broken room, and then an entirely unsuitable accessible room when the floor did not even appear full? Separately, there was a white female receptionist whose behaviour made the experience even worse: dramatic eye-rolling, a condescending attitude, followed by the most artificial “professional” smile imaginable. I cannot prove the motivation behind the room allocation, but as a Chinese guest, the entire experience left me feeling singled out and discriminated against. A terrible room can be an accident. Repeatedly questionable treatment is harder to explain away."

"The location by the river is very quiet. All the city's attractions are within walking distance. Although the room is small, it has a small pantry where you can cook simple meals, which is a great plus! The lobby has a 24-hour coffee machine with freshly ground coffee, and croissants are available for breakfast in the morning. Starting the day with a cup of rich coffee and a croissant before heading out for your day's activities is indeed an excellent choice!"

"I am very disappointed with my room assignment. Before my arrival, I specifically requested rooms near the elevator and connecting rooms (or at least rooms close to each other) because I am traveling with my young children. Unfortunately, none of my requests were accommodated. Instead, I was assigned two separate rooms on different floors (2nd and 6th floors). To make matters worse, each floor requires a separate key card to access, making it extremely inconvenient and nearly impossible for my family to move between rooms. Additionally, one of the rooms is located at the very end of the hallway, far from the elevator, despite my request for a room nearby. These arrangements are the exact opposite of what I requested and create significant difficulties when traveling with children. I made these requests in advance because they are important for my family’s safety and convenience, yet they appear to have been completely overlooked."

"Environment: Probably the best hotel in York, right? Of course, it's not cheap. The executive room I booked was very spacious, and the bed was comfortable. Facilities: My friend and I both booked executive rooms, but it seems some rooms are older and some are newly renovated. The older rooms had a drying rack, which my newer room didn't seem to have. Cleanliness: Decent. Service: Executive rooms come with breakfast, but it's just a typical British buffet breakfast, not much variety. I personally didn't like it; maybe I'm just tired of 'white people food'."

"This hotel is really great! It's only a 5-10 minute walk to Butcher Street, and there's a supermarket nearby, which is very convenient for shopping. It's also clean and has air conditioning. The only downside, in my opinion, is that the breakfast is a bit simple. Other than that, out of all the hotels I've stayed at during my time in the UK, I think this one is the best."

"Beautiful hotel only 10 minutes walk from the city centre  Our room was clean and cosy  In the room was hairdryer, iron and ironing board as well as tea/coffee facilities and an electric fan which was definitely needed with temps reaching 29 degrees 🥵 The outdoor area was stunning with lots of seating and little pods to dine in of an evening very pretty all lit up at night  All the staff were friendly and helpful  We will definitely return in the near future."

"We thoroughly enjoyed our stay at this hotel. The interior has a charming old-world character, which added to its appeal, while still being clean, comfortable, and equipped with all the amenities we needed. The staff were absolutely fantastic and could not do enough to make our stay as pleasant and enjoyable as possible. As a small recommendation, it would be helpful to consider installing a grab rail in the shower, as my wife and I are both in our 80s and would have appreciated the additional support. Overall, a wonderful stay, and we would be very happy to return."

"This is an amazing boutique hotel, they have a chain of 4 hotels in England, you can book without hesitation. And their shower amenities are simply delightful. I didn't think to buy them there, so I had to search for the brand in London to bring some home. The bar serves excellent cocktails. It's the perfect hotel for spending time in York."