"Room facilities: There were few real pictures of the Ctrip Deluxe Twin Room, but the actual room was quite spacious. Crucially, it had hardwood floors instead of carpet, which felt much cleaner. The hotel is very close to all the Ginza shopping malls, making for a comfortable stay. A minor drawback was the showerhead, which was very difficult to adjust and quite high; it took some getting used to, but the water pressure was excellent and the water was hot. The hairdryer was a Refa, which was super comfortable and quick to use!
Location: The hotel is within a 5-19 minute walk to major Ginza shopping malls. It's a bit further from Tokyo Station, about a 12-minute walk. It's very convenient to buy things and bring them back to the hotel.
Service: The hotel front desk staff were all very enthusiastic. You could get free foot patches, facial masks, and toiletry sets, as well as complimentary water, which was a huge help. We stayed for six days, and on the morning of August 6th or 7th, a Japanese staff member, Mr./Ms. Ota (I didn't catch the exact name), came to our room to deliver water. He communicated with us in English using a translator, and when we mentioned wanting to dispose of our trash immediately, he proactively took on the task of room cleaning and helped us take out the garbage. I give him a big thumbs up and hope the hotel recognizes his professionalism, dedication, and thoughtful service! I also want to express my gratitude to him here and hope the hotel sees this!
Overall, I highly recommend this hotel.
(Japanese portion of the original review, for context and full translation): We stayed for 6 days this time. On the morning of August 6th or 7th, a Japanese staff member, Mr./Ms. Ota (I apologize for not remembering the name accurately), brought water to our room. He communicated with us in English using a translator, and when we told him we wanted to dispose of trash immediately, he readily offered to take care of the garbage collection and kindly handled the room cleaning instead. I want to give him a very high rating from the bottom of my heart. I sincerely hope the hotel also recognizes his professional, serious, and thoughtful excellent service! Once again, I would like to express my gratitude to him here and hope this comment reaches the attention of the hotel management!"