GGuest UserThe Strand is a find, old hotel which, for the most part, has been tastefully refurbished. Some shortcomings: the staff appear very young, inexperienced and with poor English, resulting in the wrong response to requests - half an hour to get cornflakes for breakfast; the lighting in the suite was poor, with several lamps but few overhead lights, making it impossible to read in bed; the bathroom shower had little water pressure and was difficult to use; we couldn't use the bath as there was no plug; three telephones in the suite but two not working, so the only usable phone was in the toilet cubicle - not the best spot for conversation; requests to resolve the problem went unanswered. Checking out, the management showed no interest in listening to customer feedback. Someone needs to wake up and smell the coffee..
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