Explore honest ratings and real traveler reviews to help you find the perfect stay.
Posted on Aug 3, 2026|Family Three-Bedroom Apartment
Louis ValsaintDon Rafa Boutique Hotel was absolutely beautiful, and the staff went beyond simply being helpful—they delivered an exceptional customer experience from beginning to end.
My kids were completely enamored with the game room and rooftop pool, which made the hotel feel just as much like part of the vacation as the destination itself. Our stay was truly magical, and the location made the trip even better. The hotel is close to several fantastic restaurants, including La Pradera, Casita Miramar, and Ceviche Market. Every one of them was, as my kids would say, “straight bussin’”—in other words, amazingly delicious!
What makes Don Rafa especially memorable is its history. The property was once the home of a titan of industry and has now been transformed into an eclectic, beautifully designed boutique hotel. The architecture, artwork, furnishings, and thoughtful details give the hotel a distinctive personality that cannot be replicated by a typical chain hotel.
Don Rafa is more than a place to sleep—it is an experience. The combination of history, design, hospitality, family-friendly amenities, and a fantastic location made our stay unforgettable. This is a truly special hotel that should not be missed.
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Price per night from:₹ 20,718
Posted on Dec 22, 2025
Guest User
The location itself was not bad, but for paying this much for a hotel of this caliber, having to pay for parking that is not dedicated to the hotel itself was a little bit of a nuisance. The staff at the front were friendly. They helped us get check in to our room on the seventh floor, and they had a great attitude and service skills. The room itself was fairly clean. The only reason I took one point off out of five is due to the fact that there was some bunched up hair behind the towel in the shower. Other than that, the room was nice and quite comfortable. Our stay overnight was uneventful, with no noise or interruptions. Everything was conveniently located on our floor and we were situated far from the elevator as requested. My biggest complaints are the staff at the bar/breakfast lounge and the amenities provided.
There were a little to no amenities. All we were given was an $18 voucher for food or drinks and a $9 voucher for drinks only, both redeemable at the bar/breakfast lounge. This was a little bit annoying as there was not even a continental breakfast as found at cheaper hotels than this one. In addition, the food voucher barely covered the price of any of the selections, and the drink voucher was only usable for one drink, even if we tried to get two drinks within the $9 value. If we did try to get two drinks of $4.50, they would say that the voucher was only good for one drink up to $9 (which is not specified on the details of the voucher). To make things worse. The vouchers were treated more as coupons, so we still had to pay taxes on the price of the whole meal and drinks for the two vouchers that already did not provide enough for a small breakfast for two.
Overall, the amenities provided were the bare minimum for a hotel of this price:
Gym
Pool
Basic room service
Blow dryer
Clothes steamer
Limited cable TV
Ice machine
Wi-Fi
Guest laundry
Bar
The penny-pinching of this hotel was next level. From the lackluster vouchers to the nonexistent complementary breakfast, I was shocked at how little they provided at such a high price. If I had known this was going to be the case, I would have rather paid the extra money to stay at the Sheraton hotel right across the street. 
Overall, our stay overnight was still pleasant and comfortable. But we were unimpressed with the services and amenities provided for the price we paid. I would only recommend this place if you were looking for a “fancy/high class” place to stay overnight and are not interested in paying extra for other amenities. Even still, if you’re looking for a cheap place to stay that is comfortable, I’m sure you could find something significantly cheaper than this that still manages to provide the same amenities, if not more.

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Price per night from:₹ 16,696
Posted on Sep 16, 2024
Nigel
This is a refurbished Sheraton hotel. Everything is nearly refurbished, not lifts - dire!! Reception is on the 2nd floor which is bizarre and not sure why. The restaurant is pretentious and expensive, plenty of better dining options nearby. Room was nice but not worth the price paid. Not sure what boutique means but if it's fancy cushions and a limited coffee machine you're after, this applies. Hotel is in a weird triangular shape and hard to navigate(loads of dead ends). PR is not cheap, and this hotel is in a great harbour location in old San Juan, however in my opinion very overpriced. Breakfast was OK but spoilt by unnecessary staff grovelling with coffees and orange juice. If I can pick up a plate, I could help myself to the above. Signing a piece of paper to say we are having breakfast, when we have been checked in, 2 or 3 forms/lists checked and then shown to our table is OTT and unnecessary. Unlike to return or recommend.
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Price per night from:₹ 14,451
Posted on Jul 30, 2025
Andriy Lishchynskyy
Great location. A number of restaurants around. The beach is across the street, valet parking $30 per day. Full breakfast with a variety of scrambled eggs and beacons. Free coffee and complementary biscuits throughout the day at the lobby as well as refreshing ice cold lemon (fruit) water. I really recommend it for a beach vacation.
There is a Walgreens around the corner for a cheaper than in bar liquors
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Price per night from:₹ 12,661
Posted on Oct 4, 2023
SkylaG
Ahhh where to start? I had an amazing time at this hostel. I was always greeted in such a friendly way, and the rooms were always cleaned and well maintained by the excellent housekeeper, Edwin. He was so kind and gave great recommendations, and kept the bathroom and room very well maintained and clean. Dinelys and Nina were both so helpful and welcoming, especially since it was my first time in a hostel. I enjoyed my first time so much that I came back for another 4 nights a few days later! And thank God I did, i met some incredible people on my return visit! The rooftop is wonderful, and I felt very at home. The beach is a quick 6-10 minute walk away, and there’s plenty of food and shops around. Will absolutely stay again the next time I’m in San Juan! 🤍🤍
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Price per night from:₹ 2,941
Posted on Sep 28, 2026|Junior Suite
Guest UserThis hotel was very nicely located and had a fair amount of parking if you rent a car. There are 2 coffee shop’s very close that is super nice for the morning if you’re planning on walking into old San Juan. There is no hair dryer or lotion in the bathroom as well as not Many spots to hang used towels or bathing suits. Our main issue is that the shower head in the bathroom was broken the whole stay the water trickled out of the top shower head. We alerted the hotel staff who assured it would be fixed the second day of the trip but when we checked in they said they weren’t sure if it was fixed (it wasn’t). The water would go from hot to cold very dramatically without touching the handle. It was impossible to get a comfortable shower after being on the beach and in the heat all day you were either scorched or frozen. The small handheld nozzle did work. The room was clean and the AC worked great but did have a leak onto the floor under it. I just wish in the 2 nights we stayed we were able to get a nice shower. Other reviews of staff not being present are accurate they come in later in the day but are available via text but when they were there they were helpful. The hotel offered late check out as compensation but when we tried the key card after 11 (we were offered 2pm check out) the card did not work
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Price per night from:₹ 9,520
Posted on Jul 4, 2023
Guest User
Room and pool was very clean. Staff were friendly and efficient when bringing out drinks out to the pool. Front desk staff answered my questions politely and effectively. In great location- you can walk to Condado area easily as well as other places to eat in Miramar area
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Price per night from:₹ 15,687
Posted on Jun 12, 2026|Studio
Guest User
Excellent place to stay very close to all the shops and all the different tourist attractions although we are from the island originally, we currently live in the U.S. We were very pleased on how accommodating the service was, and how I aesthetic the view of the whole place was. I would definitely stay here again. Highly recommended.
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Price per night from:₹ 8,881
Posted on Mar 27, 2025
Guest User
The hotel room is relatively small, but it is relatively economical compared to other hotels. It is more suitable for people who are on a business trip for 1-2 days. There is no breakfast provided. You can buy something to eat in the supermarket. There are also restaurants nearby. The boss is a Chinese and very polite.
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Price per night from:₹ 6,551
Posted on Jan 2, 2025
Guest User
The room service is not good, the floor with coffee splash is not cleaned while the bath towels replaced.
The laundry is a headache, no coins available and I waited for 40 minutes but the person responsible for the coin exchange is nowhere, and finally the manager exchanged some coins for me somewhere else.
The location is good and easily go to to the old San Juan and airport, many restaurants nearby and gift store options.
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Price per night from:₹ 14,664